CHRP Diagnostic Exam - Organizational Effectiveness

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Resumo de Recurso

Questão 1

Questão
When the way of life in an organization is strongly impacted by its values and beliefs, such values and beliefs are referred to as:
Responda
  • Organizational climate
  • Organizational culture
  • Organization's Locus of control
  • Organizational Mood

Questão 2

Questão
The three components of employee engagement are:
Responda
  • Employee satisfaction, motivation, and commitment
  • Employee attraction, retention, and rewards
  • Task significance, task variety, and job autonomy
  • Employee responsibility, authority, and feedback

Questão 3

Questão
When teams hit a roadblock due to differences of opinions, this is referred to as:
Responda
  • Team norming
  • Team breakdown
  • Team storming
  • Team dysfunction

Questão 4

Questão
A team that sets their own priorities, solves problems, and receives strategic direction from a manager is a:
Responda
  • Self-managing team
  • Self-designing team
  • Employee involvement team
  • Semi-autonomous team

Questão 5

Questão
Personality clashes in a team can cause:
Responda
  • C-type conflict
  • A-type conflict
  • Role conflict
  • Process conflict

Questão 6

Questão
Which of the following organization structures has centralized control?
Responda
  • Functional Departmentalization
  • Product Departmentalization
  • Customer Departmentalization
  • Geographic Departmentalization

Questão 7

Questão
A major disadvantage of a Matrix structure is that it can result in:
Responda
  • Duplication of effort
  • Less cross-departmental collaboration
  • Bureaucracy
  • Confusion

Questão 8

Questão
It is important to instill the need for change at which stage of Lewin's Change Management process?
Responda
  • Transition stage
  • Unfreeze stage
  • Refreeze stage
  • Resistance stage

Questão 9

Questão
When performance expectations are clear but incompatible, this results in:
Responda
  • Role ambiguity
  • Job overloading
  • Affective conflict
  • Role conflict

Questão 10

Questão
Which of the following teams have the highest degree of empowerment?
Responda
  • Self-designing team
  • Employee involvement team
  • Self-managing team
  • Semi-autonomous work group

Questão 11

Questão
All of the following statements are true about a large team, EXCEPT
Responda
  • It has a more difficult time to becoming and staying cohesive.
  • The larger the group, the more likely social loafing will occur.
  • Team productivity rises as the number of members increases.
  • Individuals tend to identify less with team accomplishments.

Questão 12

Questão
Which of the following leadership styles focuses on change and innovation?
Responda
  • Transformational leadership
  • Transactional leadership
  • Authentic leadership
  • Servant leadership

Questão 13

Questão
When employees receive the outcomes they think they deserve from their job, this is referred to as:
Responda
  • Procedural justice
  • Distributive justice
  • Natural justice
  • Reciprocal justice

Questão 14

Questão
Which of the following statements is false about the Human Relations Movement?
Responda
  • It aligns well with Scientific Management.
  • It was born out of the Hawthorne Studies.
  • It involves a more participative style of management.
  • It suggests that strict specialization is incompatible with human needs.

Questão 15

Questão
What is valence?
Responda
  • The value of a consequence
  • The perceived likelihood of achieving a goal
  • A measure of accuracy
  • The difference between budgeted and actual expenditures

Questão 16

Questão
The Five-Factor Model of personality includes all of the following EXCEPT:
Responda
  • Extraversion
  • Emotional stability
  • Assertiveness
  • Conscientiousness

Questão 17

Questão
When an individual feels an obligation to stay with an organization, they are said to show:
Responda
  • Organization commitment
  • Affective commitment
  • Continuance commitment
  • Normative commitment

Questão 18

Questão
The theory that considers whether a person's motivation is autonomous or controlled is knowns as:
Responda
  • Self-efficacy theory
  • Self-determination theory
  • Intrinsic motivation theory
  • Self-actualization theory

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