BPM 2

Descrição

Quiz sobre BPM 2, criado por Bindo Pauls em 30-12-2015.
Bindo Pauls
Quiz por Bindo Pauls, atualizado more than 1 year ago
Bindo Pauls
Criado por Bindo Pauls mais de 10 anos atrás
6
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Resumo de Recurso

Questão 1

Questão
The business process optimization ...
Responda
  • . ... executes process optimizations of individual business processes and operates or handles the existing processes in the day-to-day business to reach the specified key performance indicators and to exploit the potentials of existing processes.
  • . ... creates a general understanding of the process management in an organization.
  • ... considers, designs and controls all business processes of an organization over the entire life cycle and creates transparency about their connections with each other and with the business processes of partners.
  • ... is usually an unique initiative which is done by organizational projects or by taking everything into account, from organizational goals, customer expectations and service requests to improve.

Questão 2

Questão
The three building blocks of the BPM-Framework are the ...
Responda
  • Normative level, core level and operating level.
  • Management level, strategic level and support level.
  • Normative level, strategic level and operating level
  • Management level, strategic level and operating level.

Questão 3

Questão
The strategic process management ...
Responda
  • a. ... executes process optimizations of individual business processes and operates or handles the existing processes in the day-to-day business to reach the specified key performance indicators and to exploit the potentials of existing processes.
  • ... creates a general understanding of the process management in an organization.
  • ... is usually an unique initiative which is done by organizational projects or by taking everything into account, from organizational goals, customer expectations and service requests to improve.
  • ... considers, designs and controls all business processes of an organization over the entire life cycle and creates transparency about their connections with each other and with the business processes of partners.

Questão 4

Questão
The normative process management ...
Responda
  • ... executes process optimizations of individual business processes and operates or handles the existing processes in the day-to-day business to reach the specified key performance indicators and to exploit the potentials of existing processes.
  • ... is usually an unique initiative which is done by organizational projects or by taking everything into account, from organizational goals, customer expectations and service requests to improve.
  • ... creates a general understanding of the process management in an organization
  • ... considers, designs and controls all business processes of an organization over the entire life cycle and creates transparency about their connections with each other and with the business processes of partners.

Questão 5

Questão
The BPM customer portfolio comprises all of the following customers, except ...
Responda
  • ... competitors,
  • ... management & leadership.
  • ... customers of processes.
  • ... employees of processes.