5840869
Descrição
Quiz por siddiqi_belqess, atualizado more than 1 year ago
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Criado por siddiqi_belqess
quase 8 anos atrás
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Questão 1
Questão
Which of the followings are necessary for creating loyalty?
A. Quick reply
B. Patience
C. Great quality product
D. Delivery on time
Responda
-
A. Quick reply
-
B. Patience
-
C. Great quality product
-
D. Delivery on time
Questão 2
Questão
2. What is important for success in the business?
A. Customer royalty
B. Customer service
C. employee salary
D. hours of operation
Responda
-
A. Customer royalty
-
B. Customer service
Questão 3
Questão
4. Customer stays loyal when?
A. If we make value to them
B. If we listen to them
C. Give us cash
D. If they take picture with our company staff
Responda
-
A. If we make value to them
-
B. If we listen to them
Questão 4
Questão
Customer loyalty is one of the important area of success for the business?
Responda
- True
- False
Questão 5
Questão
6. Customer service involve none but affirmative attitude?
Responda
- True
- False
Questão 6
Questão
7. Customer royalty can be created when a customer is satisfied from the company?
Responda
- True
- False
Questão 7
Questão
8. Dealing with customer in an angry mood is proper?
Responda
- True
- False
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