The support group at universal container wants agents to capture different information for product support and inquiry cases. In addition the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to meet these requirements? Choose 3 answers
When case assignment rules are being set up, cases can be assigned to whom? Choose 2 answers.
3.UC uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system admin use this meet this requirement?
Roll Up Summary Field.
Workflow Field Update.
Cross Object Formula Field.
How can knowledge articles be used? Choose 2 answers
To display Salesforce Answers
To resolver customer cases
To display for customer self-service
To display Salesforce Solutions
The sales operations team at Universal Containers needs to be able to read edit delete and
transfer all records owned by sales representatives. How can a system admin meet this
Add Sales operations users to the default account teams for all sales reps.
Define a role hierarchy where the sales operations role is above the sales reps role.
Create Sharing Riles that give sales operations access to records owned by sales reps.
Manually share all records owned by sales reps with sales operations.
What type of customization can be done on Activities? (Tasks and Events) (3 answers)
Universal container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deal faster. How can an administrator meet this request?
Enable chatter feed tracking on opportunities
Add sales engineers to opportunity teams
Add chatter groups to opportunities
Add sales engineers to accounts teams
What option is available when scheduling a dashboard refresh? Choose 2 answers
Define refresh times for specific dashboard components.
Send a refresh notification to user with access to the dashboard.
View and remove scheduled dashboard refresh.
Schedule the dashboard to refresh in different time zones.
When importing data, what happens if some records do NOT met the data validation criteria?
Import Process ignores the data validation criteria
Import process requires user authorization to import the invalid records
Import process aborts when it encounters the first invalid record
Import process fails only for the records with invalid data
What is an option when customizing a report? Choose 3 answers
Add a grouping
Add a filter
Add a gauge component
Schedule a refresh time
A system administrator at Universal Containers needs to transfer records from one user to another. What object can be transferred using the mass transfer tool? (2 answers)
What can a marketing user do using the manage members button on a campaign record? Choose 2 answers
Create a custom report including all campaign members
Import new leads and associate them with the campaign
Associate existing opportunities with the campaign
Associate existing contacts with the campaign
Universal Container wants to ensure that users complete the standard industry field when creating a new account record. To address the concern the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry Field. What should an administrator do to troubleshoot the issue? Choose 2 answers.
Verify the users have the “Modify All Data” permissions for the account on their profiles.
Verify the field –level security for the Industry field is not set to “Read Only” on the user profiles.
Verify the user have Edit Permission for accounts on their profiles.
Verify the Industry field is sent as required on all the account page layouts assigned to the user’s.
Universal containers wants to capture the invoice number and account credit score for billing cases. How would an administrator accomplish this? Choose 2 answers
Create a validation rule
Create custom fields
Create a support processes
Create a page layout
UC needs to use cases to manage both customer support issue and internal change requests. Which functionality should a system admin use to meet this requirement? Choose 3 answers
UC has a private sharing model in which regional sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read only access to opportunities in other regions. What permission can a system admin enable to meet this requirement in the regional sales manager custom profile?
“Read” for opportunities
“View All Data”
“View all for opportunities”
“Visible” for the Sales app
How can a system admin add user to a salesforce organization using Chatter Free? Choose 2 answers
Assign Chatter Free Licenses to existing Salesforce Users
Create users in the org and assign them a chatter free license
Enable invites to allow user to invite others within specified email domains
Assign Chatter Free Licenses to users outside the specified email domain.
Which privilege can be granted to member of a content library (workspace) without modifying user permissions? Choose 2 answers
Edit a member’s library permissions
Add tags when editing content details
Share content with other users in chatter
Create a new library
If two objects have parent-child relationship, how can a user access the child record from the parent record?
A marketing user has received a file of leads to0o import into salesforce. What tool can be used
to avoid duplicate lead records?
Merge Leads Function
Which option is available when using process Visualizer? Choose 2 answers
Share annotated approval process diagrams
Add approval steps from the process Visualizer
Edit the criteria used to trigger the approval process
View approval process as a flow chart
What will occur when a system admin creates a dynamic dashboard?
The data displayed varies based on the user viewing the dashboard.
The dashboard components resize based on the device used to view the dashboard.
The dashboard automatically sends an email when the underlying data changes.
The dashboard refreshes automatically whenever the underlying data changes.
A system admin at UC created a new account record type. However, Sales users are unable to select the record type when creating new account records. What is a possible reason for this? Choose 2 answers.
The record type has not been activated.
The record type has not been added to the sales user profile.
The record type has not been set as the default record type.
The record type does not have an assigned page layout.
What type of record access can an administrator grant. Choose 2 answers
UC wants to create a custom object to capture account survey data. User must be able to select and account from the survey record. Users also need the ability to view related surveys on the account record. How should the system admin meet these requirements? Choose 2 answers.
Add the account related list to the survey page layout.
Create a lookup relationship field on the account object.
Add the survey related list to the account page layout.
Create a lookup relationship field on the survey object.
Which statement about Community experts is true? Choose 2 answers
Community experts can delete inappropriate community content.
Community experts are designated by an icon.
Community Experts can manage Salesforce Ideas Categories.
Community Experts can be designated for Salesforce Ideas or Answers.
What does a page layout allow an admin to control?
The Fields users see on detail and edit pages.
The fields user see in reports and list views
The record types available to each role and profile
The business process and related picklist value displayed
What is the purpose of service cloud (customer) portal? Choose 2 answers
To allow partners to access contact records for case collaboration
To provide Web Self Service by exposing Knowledge articles.
To share support reports and dashboards with high profile accounts
To allow customer to log and check the status of cases online.
What setting is controlled by a user’s profile? Choose 3 answers
Feature license assignment
Record type assignment
What can user do with Mobile Lite? Choose 2 answers
View Create Edit and Delete Accounts Contact and Opportunities
View Campaign and manager Campaign Member
View Create Edit and Delete Custom Objects
Search for record that was not previously downloaded to a mobile device
What can be transferred from one user to another user during mass transfer of account records? Choose 3 answers
Related Custom Object Records
Which statement about products and price books is true? Choose 2 answers
A product can have a different list price in different price books.
Price Books that contain assets cannot contain products.
Products without a price are automatically added to the standard price book.
The Standard and list price for a product can be listed in multiple currencies.
A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home page. The system administrator has verified that the user has the “Create” profile permission for the campaign object. How should the system admin resolve the issue?
Grand the user “Read” profile permissions for the campaign object.
Select the Marketing User Check box in the User record
Select the “Manage Campaign” profile permissions.
Add the New Button to the page layout using the page layout editor.
Which level of access can be set when sharing a document folder with users? Choose 2 answers
The recruiting team at universal containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account’s support plan expires.
What should an administrator configure to meet this requirement?
When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
Which relationship can be selected in a custom report type where Accounts is the primary object and contacts is the related object?
Each account must not have related contacts
Each contact must have a related account
Each account may or may not have related contacts
Each contact may or may not have related account
A system administrator at Universal container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed stage. Which data validation tool can be used to accomplish this? Choose 2 answers
Record types and read-only page layouts
Data validation rules
What should a system admin consider when deleting a custom field? Choose 3 answers.
Field used in workflow and assignment rules cannot be deleted.
Fields must be removed from page layouts after being deleted.
Field values should be archived before a field is deleted.
Existing field values must be transferred to a new custom field.
Deleted fields and values can be restored from the recycle bin within 15 days.
What standard object has a one-to- many relationship with the account object? Choose 3 answers.
Which statement about Chatter post and comments is true? Choose 2 answers
Updates to the Chatter Feed on a record are visible to the users with the access to the record.
Posts to a user’s profile can be made private by clicking the lock icon.
Posts to a user’s profile are hidden from anyone below hat user in the role hierarchy.
Posts made to a user’s profile are visible to all users in the organization.
When using sharing rules, what users can records be shared with? Choose 2 answers
Roles and subordinates
Where can the multilingual solution search feature be enabled? Choose 2 answers
Public Knowledge Base.
Self Service Portal.
Solution Tab Search.
Which chart type can be used to display summary vales from 2 different levels of grouping in a report? Choose 2 answers
Stacked Bar Chart
Grouped Line Chart
What can be modified on standard object fields? Choose 3 answers
What user Interface setting must be enabled for users to edit records in a list view? Choose 2 answers
Enhanced Profile List Views
Enhanced Page Layout Editor
A sales user at UC has updated the opportunity stage for an opportunity in the pipleline. What may be the updated as a result of the stage change? Choose 2 answers
What should be considered when configuring the lead conversion process? Choose 2 answers
Standard lead fields are automatically converted into account, contact and opportunity fields.
Custom Lead fields can be mapped to custom object fields.
Custom Lead fields can be mapped to account, contact and opportunity fields.
Roll-up Summary Lead Fields can be mapped to custom contact fields.
A user profile has login hour restrictions set to Monday through Friday, 8:00 am to 5:00 pm. The user logged in at 4:30 p.m. on Tuesday and it is now 5:01 pm. Which behavior of the application should the user expect?
The use will be able to continue working but will be unable to starts any new sessions.
The user will be able to continue working and start new session.
The user will be logged out and unsaved work in process will be
The user will be logged out and any unsaved work in process will be lost.
Universal container has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity What should the sales representatives do to ensure the marketing team can access the opportunity?
Manually share the record with the public group
Add the public group to the opportunity team
Add the public group to the case team
Change the opportunity owner to the public group
What should an administrator consider when configuring workflow rules? Choose 2 answers
Rules can be evaluated when records are created or edited
Rule actions can take place immediately or on a specific date
Rules must be deactivated before using an import wizard
All existing records are evaluated when a new rule is activated
The marketing team at UC wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system admin automate this process?
Create an email template for each language and an assignment rule to send the appropriate template.
Create a single email template and use the translation workbench to translate and send the appropriate template.
Create an email template for each language and an auto-response rule to send the appropriate template.
Create an email template for each language and a workflow alert to send the appropriate template.
Universal containers set the organization-wide default setting for opportunities to private/Which record will an opportunity pipeline report return?
Opportunities for which the user running the report is also the account owner.
Opportunities for the entire sales organization regardless of the user running the report
Opportunities owned by the user running the report and users below them in the role hierarchy
Opportunities owned by the user running the report and users in the same role in the role
Which component can be included in a custom home page layout? Choose 3 answers
Trending Chatter Topics
Messages and alerts
Pending approval list
A user is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple tomes and has been locked out of the organization. How can the system admin help the user log into Salesforce? Choose 2 answers
Click Reset Password on the user’s record detail page.
Send an email to user containing the user’s password.
Click Unlock on the user’s record detail page.
Log in as the user and enter a new password.
UC requires that its Salesforce account data including attachments to be backed up weekly, Which tool should a system admin use to accomplish this?
Account analytic snapshot
Account Report Export
Data Export Service
When is validation rules applied when using Salesforce for Outlook?
Every time a record is saved.
Every time a user views a record.
Every time a record is updated.
Every time data is sync with the server.
Sales reps at UC should not be able to create leads, delete their own accounts or send mass emails. How can an admin meet these requirements?
Change the OWD default settings
Modify a standard profile
Create a custom profile
Create a sharing rule
The cloud scheduler has which capability? Choose 2 answer
The cloud scheduler allows users to view available meeting times on lead and contact calendars.
Salesforce can automatically propose multiple meeting times base on salesforce user calendars
A custom logo can be added to the meeting request email sent to a contact or lead.
The cloud scheduler can be enabled at the user profile level.
An opportunity record created with a close date of July 30, meets the criteria of time –dependent workflow rule. The time dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?
The time dependent action will execute on July 30.
The time dependent action is put on hold.
The Time dependent action will execute on July 23.
The time dependent action is automatically removed from the queue.