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Servicenow SysAdmin

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Quiz on Servicenow SysAdmin, created by Rick Martin on 04/01/2018.
Rick Martin
Quiz by Rick Martin, updated more than 1 year ago
Rick Martin
Created by Rick Martin over 6 years ago
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Resource summary

Question 1

Question
What is the one pause condition for incident SLA ?
Answer
  • awaiting <something>
  • hold <something>

Question 2

Question
What are steps in a SLA ?
Answer
  • Start, Pause, Stop
  • Start, Hold, Stop
  • Start, Hold, Stop, End
  • Start, Pause, Stop, End

Question 3

Question
What does RITM stands for?
Answer
  • Remote infrastructure Technology Manager
  • Request Item to Move
  • Request Item
  • All above

Question 4

Question
In [blank_start]KB[blank_end] ,articles are grouped according to categories
Answer
  • Knowledge base

Question 5

Question
Which of the following is data saved to ?
Answer
  • Tables
  • Form
  • List
  • All

Question 6

Question
Knowledge process consists of:
Answer
  • Document creation
  • Approval and review from SMEs
  • Publishing
  • All above
  • None

Question 7

Question
Where will you find option to edit a list ?
Answer
  • List control
  • Grid Control

Question 8

Question
Which of the following is not a valid field of type (for incident table) ?
Answer
  • Currency
  • Long String
  • Suggestion
  • IP address
  • Audio

Question 9

Question
What is a CI?
Answer
  • tangible
  • intangible
  • A CI is tangible and intangible
  • None

Question 10

Question
What application os available to all users ?
Answer
  • Change
  • Incident
  • Facilities
  • Self-Service

Question 11

Question
if the System Administrator wants to modify the homepage, which of the following links on the page indicates that this can be done:
Answer
  • Add Context
  • Change Layout
  • Make gauge
  • All above

Question 12

Question
Data inconsistency correction is done from automated ? I . Plugin II . Configurations III. Workflow
Answer
  • I only
  • I & III
  • II & III
  • III only

Question 13

Question
Which of the following gets automatically captured in an update set:
Answer
  • Table, schedules, forms
  • Table, forms, data
  • Table, forms, homepages
  • Tables, forms, views

Question 14

Question
What does gs.print("Hello World") will do ?
Answer
  • gs.print("Hello World") writes a message to system log and syslog table
  • gs.print("Hello World") writes a message to system log
  • gs.print("Hello World") writes a message to console browser
  • gs.print("Hello World") writes a message to log manager

Question 15

Question
What is the purpose of an Order Guide? An order guide gives customers an easy way to order multiple related items as a single request, It uses: I . A single initial screen, where the customer fills in some initial information. II . A set of selected catalog items based on conditions derived from the initial information.
Answer
  • I
  • II
  • Both I & II
  • Neither I & II

Question 16

Question
Which setting allows the user to view knowledge articles without logging in?
Answer
  • ESS Role
  • Public Setting
  • View All
  • View all Role

Question 17

Question
Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
Answer
  • True
  • False

Question 18

Question
What steps will u take to load data from spreadsheet?
Answer
  • load data, create transform map, transform
  • load data, sync data, create transform map, transform
  • sync data, create transform map, transform
  • create transform map, transform

Question 19

Question
Links, buttons, context menu action belongs to?
Answer
  • UI Action
  • Table
  • Workflow
  • Roles

Question 20

Question
A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing Service Now table (such as Incidents or Users).
Answer
  • True
  • False

Question 21

Question
An ACL rule only grants a user access to an object if the user meets all of the permissions required by the matching ACL rules. Choose the order of evaluation of ACLs: a. The condition must evaluate to true. b. The script must evaluate to true or return an answer variable with the value of true. c. The user must have one of the roles in the required roles list. d . The other matching ACL rules for the object type must evaluate to true.
Answer
  • a,b,c,d
  • a,b,d,c
  • d,a,b,c
  • b,d,a,c

Question 22

Question
[blank_start]sys_id[blank_end] is a unique identifier for each record in a table
Answer
  • sys_id

Question 23

Question
How will you define a Service catalog workflow?
Answer
  • Define Workflow properties, Define Workflow activities, Publish it.
  • Define Workflow properties, Apply Notification, Publish it.
  • Define Workflow activities, Define Workflow activities, Checkout.
  • Define Workflow activities, Define Workflow activities, Publish it.

Question 24

Question
What does g_form.showErrorBox("field_name","Hello World") will do ?
Answer
  • it will put "Hello World" in a error message below the specified field
  • it will pop up windows with "Hello World" on the form.
  • it will pop up windows with "Hello World" on the form and "Ok" button
  • None of the above

Question 25

Question
What is the important factor to remember when a user is creating catalog variable?
Answer
  • Catalog Variables are global by default.
  • Catalog Variables are visible to user only by default.

Question 26

Question
What are the workflow activities?
Answer
  • approvals, conditions, notifications, task, timers, utilities
  • group, conditions, notifications, task, timers, utilities
  • roles, conditions, notifications, task, timers, utilities
  • approvals, actions, notifications, task, timers, utilities

Question 27

Question
How is the application Navigator (left nav) populated onload?
Answer
  • It is populated based on the role of the logged in user.
  • It is populated based on the designation of the logged in user.
  • It is populated based on the action of the logged in user.
  • It is populated based on the theme of the logged in user.

Question 28

Question
If a split is added in a form, how many columns get created?
Answer
  • 1
  • 2
  • 3
  • 4

Question 29

Question
What are the workflow stages?
Answer
  • Waiting for approval>fulfillment>delivery>completed
  • Waiting for approval>delivery>fulfillment>completed
  • Waiting for approval>stage>fulfillment>completed
  • Waiting for approval>delivery>fulfillment>end
  • Waiting for approval>delivery>stage>completed

Question 30

Question
What is true regarding Knowledge Base?
Answer
  • In a Knowledge base, articles are grouped according to categories.
  • In a Knowledge base, articles are not grouped according to categories.
  • In a Knowledge base, articles are grouped according to models.
  • In a Knowledge base, articles are not grouped according to models.

Question 31

Question
SLA, OLA and UC are configured in which module?
Answer
  • SLM
  • SOW
  • Gauge
  • Request

Question 32

Question
ACL is part of which security?
Answer
  • Physical Security
  • Contextual Security
  • Compliance Security

Question 33

Question
What are the variables that you can add when you create a catalog item?
Answer
  • Slush bucket, multiple choices, additional category, single line text, multiline text, choice list, checkbox
  • single line text, multiline text, choice list, checkbox
  • Slush bucket, multiple choices, additional category,
  • Slush bucket, multiple choices, additional category,checkbox

Question 34

Question
How do you enhance Homepage performance in case of gauges? To diagnose problems and improve homepage performance, administrators can: 1. Turn on homepage debugging 2. Troubleshoot slow REPORTS Administrators can also tune homepage performance by configuring the properties described on the following pages: 3. Parallel homepage rendering 4. Homepage caching.
Answer
  • 1 & 3
  • 1& 2 & 3
  • 1& 2 & 3 & 4
  • 1& 4 & 3

Question 35

Question
What controls enable admins to set mandatory and read only states for fields and can be used to enforce data consistence across applications?
Answer
  • Data policy
  • Ui policy
  • Validation policy
  • Request policy

Question 36

Question
If prefix of Incident needs to be changed, which table should I refer?
Answer
  • Number Maintenance table [sys_number].
  • Incident Table prefix
  • System Table prefix
  • Manager Table prefix

Question 37

Question
[blank_start]Session[blank_end] is an Elevated Privileges
Answer
  • Session

Question 38

Question
What is the purpose of a service catalog workflow?
Answer
  • To create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
  • To create visualflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
  • To create workflows to drive request fulfillment. Workflows can't generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
  • To create visualflows to drive request fulfillment. Workflows can't generate and assign approvals, generate and assign tasks, or run scripts and sub flows.

Question 39

Question
Which field should be there in table that identifies that it should be captured in Update Sets? update_synch attribute
Answer
  • True
  • False

Question 40

Question
What is Script Includes? Script includes is used to store JavaScript functions and classes for use by server scripts. Each script include defines either an object class or a function. Script includes run only when called by a server script.
Answer
  • True
  • False

Question 41

Question
DB name for custom table?
Answer
  • u_tbl
  • a_tbl
  • table_u
  • table__c

Question 42

Question
onChange client script runs on ...
Answer
  • Change in the value of a particular field
  • Change in the value of all field
  • Change in the value of a particular form
  • Change in the value of a particular list

Question 43

Question
ACL is applied on ?
Answer
  • User
  • Groups
  • Applications/Modules
  • Table and field in table

Question 44

Question
Which of the following is possible via an inbound action?
Answer
  • schedule a job
  • sends an email notification
  • modifying existing records

Question 45

Question
Which among the following is true regarding tables?
Answer
  • You can delete the tables starting with "u_" permanently.
  • You cannot delete the tables starting with "u_" permanently.

Question 46

Question
SLA-Retroactive start => Retroactive Start determines the SLA's behavior if it is attached to the task at a point later than the task's creation. If Retroactive Start is true, then the SLA will time from the task's Created On date and time. If Retroactive Start is false, then the SLA will time from the date and time that it was attached to the SLA.
Answer
  • True
  • False

Question 47

Question
KB articles are referred in which modules below ?
Answer
  • News
  • Service Catalog
  • Inc
  • Change

Question 48

Question
What does the order field in service catalog do?
Answer
  • It displays the catalog item in the ascending order of this value.
  • It displays the catalog item in the decending order of this value.

Question 49

Question
for an incident form when saved
Answer
  • Additional comments get copied to work notes
  • work notes get copied to activity log
  • work notes get overwritten

Question 50

Question
Shortcut to approve a Service Request?
Answer
  • Email
  • My Request
  • By calling to helpdesk
  • None

Question 51

Question
Which of the following is true regarding roles?
Answer
  • Roles can contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
  • Roles never contain other roles. When user is assigned to a role, he will inherit the contained roles as well.
  • Roles can contain other roles. When user isn't assigned to a role, he will inherit the contained roles as well.
  • Roles never contain other roles. When user isn't assigned to a role, he will inherit the contained roles as well.

Question 52

Question
Which one on homepage will access knowlegde ?
Answer
  • News
  • Catalog item
  • Report
  • All

Question 53

Question
If workflow is not published, only checked out will it be captured in update sets?
Answer
  • No, only published workflows are captured in update sets.
  • Yes, it will be captured in update sets

Question 54

Question
Which is the Parent table for incident, change and problem?
Answer
  • Itil table
  • Task table
  • ITSM table
  • SN table

Question 55

Question
Which of the following is true?
Answer
  • When moved from left to right slush bucket, reference fields become bold
  • System tables cannot be deleted
  • Deleted system tables will be created again during an instance upgrade

Question 56

Question
Upgrade of instance, which is true?
Answer
  • As an SN Admin, you will manually do it
  • It happens once in a year at 8 pm
  • Customizations are lost

Question 57

Question
What is condition contains? Ans:
Answer
  • a field,an operator and a value
  • a parameter, an operator and a value
  • a field,an parameter and a value
  • a field,an operator and a parameter

Question 58

Question
What is the important factor to remember when a user is creating catalog variable? Catalog Variables are global by default.
Answer
  • True
  • False

Question 59

Question
What is the purpose of a service catalog workflow? To create workflows to drive request fulfillment. Workflows can generate and assign approvals, generate and assign tasks, or run scripts and sub flows.
Answer
  • True
  • False

Question 60

Question
What is SSO integration? Single sign on for multiple applications
Answer
  • True
  • False
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