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Salesforce Admin Set 1

Description

Reviewer for salesforce admin certification
Melvin Corbes
Quiz by Melvin Corbes, updated more than 1 year ago
Melvin Corbes
Created by Melvin Corbes about 6 years ago
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Resource summary

Question 1

Question
Which of the following statements is true about joined reports?
Answer
  • You can add up to 5 bucket fields on a joined report.
  • You can apply conditional highlighting on joined reports.
  • Bucket fields are not allowed on joined reports.
  • Users can create analytic snapshots based on joined reports.

Question 2

Question
Which user is listed in the case history related list for case changes made for assignment and escalation rules?
Answer
  • The automated case user specified in the support settings
  • The owner of the case when the rule was triggered
  • The default case owner specified in the assignment or escalation rule
  • The user who created the assignment or escalation rule

Question 3

Question
When a lead is converted and an opportunity record is created, which other object is related to the new opportunity by default? Choose 2 answers:
Answer
  • Case
  • Account
  • Contact
  • Lead

Question 4

Question
A system administrator at Company A needs to mass update the lead source on a number of opportunity records. How can this be accomplished? Choose 2 answers:
Answer
  • Create a list view for opportunities and update using inline editing
  • Use similar opportunities to update the opportunities
  • Export opportunities and update using the import wizard
  • Export opportunities and update using the data loader

Question 5

Question
Which option is available to a system administrator when managing passwords for Salesforce Users? Choose 3 answers:
Answer
  • Administrators can assign a password to a set of users
  • Administrators can reset passwords for all users at once
  • Administrators can customize the message sent to locked out users
  • Administrators can grant users the "password never expires" permission

Question 6

Question
Company A requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system administrator use to accomplish this?
Answer
  • Data export service
  • Account report export
  • Data Loader
  • Account analytic snapshot

Question 7

Question
What lead values are transferred to the opportunity upon lead conversion? Select 2 answers.
Answer
  • Close Date = Today
  • Opportunity status = Lead status
  • Close Date = Last day in fiscal quarter
  • Stage = First stage in the list

Question 8

Question
Which of the following statements about Chatter posts and comments are true? Select 2 answers.
Answer
  • Posts made to a user's profile are visible to all users in the organization
  • Posts on a user profile are not visible to other users
  • Updates to the Chatter feed on a record are only visible to a user if he has access to the record
  • Post visibility rolls-up via the role hierarchy

Question 9

Question
True or False: You can create queues on Account records.
Answer
  • True
  • False

Question 10

Question
. A system administrator has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion?
Answer
  • The lead formula field value can be mapped to a roll-up summary field on the account record
  • The lead formula field value can be mapped to a number field on the account record
  • The lead formula field value can be mapped to a formula field on the account record
  • The lead formula field value can be mapped to a standard field on the account record

Question 11

Question
Why would you not have multi-inline editing available on a List View?
Answer
  • Salesforce does not yet support this feature
  • This feature is only available on Unlimited
  • Because there are multiple record types
  • It is already enabled by default

Question 12

Question
What customization option is available for standard fields? Choose 3 answers:
Answer
  • Edit pick list values for standard fields
  • Rename standard field labels in the user interface
  • Delete standard fields
  • Remove non-required standard fields from a page layout

Question 13

Question
Which features of the service cloud console can be customized by the administrator? Select 2 answers.
Answer
  • The objects available in the navigation tab
  • The default page layout per object
  • The available record types per object
  • The fields shown in the highlights panel

Question 14

Question
Which statement about Community experts is true? Choose 2 answers:
Answer
  • Community experts can be designated for Salesforce Ideas
  • Community experts can manage Salesforce Ideas categories
  • Community experts can designated by an icon
  • Community experts can delete inappropriate community content

Question 15

Question
How is Multi-Currency enabled?
Answer
  • Tick "Enable Multi-Currency" in the company profile settings.
  • Multi-Currency is enabled by default on all organizations.
  • Contact Salesforce.com to have MultiCurrency enabled in the organization.
  • Choose a default currency

Question 16

Question
Who can add members to a case team? Select 3 answers.
Answer
  • Owner
  • Administrator
  • Anyone above the record owner in the role hierarchy
  • Any team member

Question 17

Question
Which of the following are true when setting up dashboard running user? Select 2 answers.
Answer
  • Users may see different data between dashboard components and source reports
  • The running user's access permissions determine the data displayed in the components of the dashboard
  • Dashboards with running users cannot have scheduled refresh
  • The running user becomes the default dashboard owner

Question 18

Question
In inline editing, field is updated when?
Answer
  • Record is updated/saved
  • The return key is pressed once
  • The field is updated/saved
  • None of the Above

Question 19

Question
Choose the correct order of rule processing.
Answer
  • Validation Rules, Assignment Rules, Workflow Rules, Escalation Rules
  • Assignment Rules, Workflow Rules, Validation Rules, Escalation Rules
  • Validation Rules, Workflow Rules, Escalation Rules, Assignment Rules
  • Workflow Rules, Assignment Rules, Escalation Rules, Validation Rules

Question 20

Question
What is required to make a user an approver in the approval process?
Answer
  • The user must be in the same role as the approval submitter in the role hierarchy
  • The user must have read permission for the object in the approval process
  • The user must opt in to receive email alerts when an approval is requested
  • The user must be set up as a delegated approver

Question 21

Question
True or False: Standard Forecasting can't be used if Custom Fiscal Years are enabled.
Answer
  • True
  • False

Question 22

Question
A system administrator at Company A needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage. Which data validation tool can be used to accomplish this? Choose 2 answers:
Answer
  • Data Validation rules
  • Record Types and read only page layouts
  • Formula fields
  • Workflow field updates

Question 23

Question
In Salesforce.com, in which object is Queues not allowed?
Answer
  • Lead
  • Case
  • Account
  • Custom Object

Question 24

Question
When should a system administrator consider using the Salesforce AppExchange? Choose 2 answers:
Answer
  • When standard Salesforce functionality needs to be extended
  • To find answers to Salesforce application questions
  • When looking for pre-built custom applications and tools
  • To submit ideas for Salesforce application enhancements

Question 25

Question
Which accounts are automatically synchronized on Salesforce Classic Lite?
Answer
  • Any account created in the last 30 days
  • All recently accessed accounts
  • Accounts that the user owns

Question 26

Question
Sales managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time off requests. Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?
Answer
  • "Read for Opportunities"
  • "Read for Accounts"
  • "View All Data"
  • "View All for Opportunities"

Question 27

Question
Company A set the organization-wide default setting for opportunities to private. Which records will an opportunity pipeline report return?
Answer
  • Opportunities owned by the user running the report and users below them in the role hierarchy
  • Opportunities owned by the user running the report and users in the same role in the role hierarchy
  • Opportunities for the entire sales organization regardless of the user running the report
  • Opportunities for which the user running the report is also the account owner

Question 28

Question
True or False: Your complimentary document storage can be used as an additional space when you have exceeded your general storage limit.
Answer
  • True
  • False

Question 29

Question
When are validation rules applied when using Salesforce for Outlook?
Answer
  • Every time a record is saved
  • Every time a user views a record
  • Every time a record is updated
  • Every time data is synchronized with the server

Question 30

Question
Which type of chart can be used to display summary values from two different levels of grouping in a report? Choose 2 answers
Answer
  • Funnel chart
  • Donut chart
  • Grouped line chart
  • Stacked bar chart

Question 31

Question
Which privilege can be granted to members of content library (workspace) without modifying user permissions? Choose 2 answers:
Answer
  • Share content with other users in Chatter
  • Create a new content library
  • Add tags when editing content details
  • Edit a member's library permissions

Question 32

Question
Which setting can a system administrator control in the Salesforce user interface? Choose 3 answers:
Answer
  • Enable customizable recent items
  • Enable spell checker
  • Enable enhanced list views
  • Enable hover details

Question 33

Question
True or False: A standard reports can be used as a source report for dashboards.
Answer
  • True
  • False

Question 34

Question
What should a system administrator consider when deleting a custom field? Choose 3 answers:
Answer
  • Field used in workflow and assignment rules cannot be deleted
  • Field values should be archived before a field is deleted.
  • Deleted fields and values can be restored from the recycle bin within 15 days.
  • Existing field values must be transferred to a new custom field.

Question 35

Question
Which Import functionality of salesforce.com should be used if one needs to import the 30000 Cases in Salesforce.com?
Answer
  • Data Loader
  • Import Wizard
  • Either
  • None of the above

Question 36

Question
What can be transferred from one user to another user during a mass transfer of account records? Choose 3 answers:
Answer
  • Open activities
  • Closed activities
  • Open cases
  • Closed cases

Question 37

Question
Which statement is true regarding a custom field formula?
Answer
  • It cannot reference standard, custom, or other objects
  • It can contain formulas up to 4000 characters
  • 4000 characters is the limit on the compiled size of the formula
  • It can contain formulas up to 3900 characters

Question 38

Question
In previous versions, Data Loader has been known as? Select 2 answers.
Answer
  • AppExchange Data Loader
  • Sforce Data Loader
  • Earth Data Loader
  • Cloud Data Loader

Question 39

Question
Which of following are Standard SalesForce.com Profiles? Select 3 answers.
Answer
  • Marketing User
  • Read Only
  • Contract Manager
  • Developer

Question 40

Question
A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce administrator would take to troubleshoot the problem?
Answer
  • Reset the password
  • Unlock the user
  • View the login history
  • Change the login IP ranges

Question 41

Question
Criteria-based sharing rules can be created for which objects? Choose 3 answers:
Answer
  • Leads
  • Campaign Members
  • Contacts
  • Accounts

Question 42

Question
What does Salesforce authenticate before allowing a user to log in through the user interface? Choose 3 answers:
Answer
  • Whether the user's profile has IP address restrictions
  • Whether the organization has trusted IP addresses
  • Whether the user's profile has specified business hours
  • Whether the user's profile is API enabled

Question 43

Question
Arthur modifies a record which triggered an immediate workflow action which updates a field on the same record. Which user will be registered on the Last Modified By field of the record?
Answer
  • The system administrator
  • Arthur
  • The default workflow user
  • This field will not change since the it was changed by the system

Question 44

Question
True or False: Only one campaign can be designated as primary campaign source in opportunity.
Answer
  • True
  • False

Question 45

Question
A system administrator createad a custom object for a recruiting appliation to track open positions. The administrator needs to give recruiting users the ability to read, create, edit, and delete position records. How should the administrator do this?
Answer
  • Modify a standard profile and enable the custom object permissions
  • B Create a custom profile and enable the custom object permissions
  • Use an existing standard profile that will automatically have the custom object permission enabled
  • Use an existing custom profile that will automatically have the custom object permissions enabled

Question 46

Question
Which of the following is an example of featured licenses?
Answer
  • Offline User
  • Console User
  • Service Console User
  • System User

Question 47

Question
Admin added a value to opportunity stage picklist but users cant see it. How can admin address this?
Answer
  • make sure value is active
  • make sure value is added appropriate record types
  • record type has no page layout referred
  • make a workflow actions

Question 48

Question
What Does a custom report type determine? Choose 2 answers:
Answer
  • The report format of the resulting report
  • The custom summary formulas displayed in a resulting report
  • The objects that are available when building a report
  • The fields that can be used as columns when building a report

Question 49

Question
The cloud scheduler has which capability? Choose 2 answers:
Answer
  • Salesforce can automatically propose multiple meeting times based on Salesforce user calendars
  • A custom logo can be added to the meeting request email sent to a contact or lead.
  • C The cloud scheduler can be enabled at the user profile level
  • The cloud scheduler allows users to view available meeting times on lead and contact calendars

Question 50

Question
Which are the components of a profile? Select 3 answers.
Answer
  • Page Layout
  • Record Type
  • Field Level Security
  • Roles

Question 51

Question
Which feature restricts a user's ability to log into Salesforce? Choose 2 answers:
Answer
  • Login hours
  • Trusted IP ranges
  • Password policies
  • Login IP ranges

Question 52

Question
In what cases does the validation rules is applied? Choose 3 In what cases does the validation rules is applied? Choose 3
Answer
  • workflow process
  • via Import wizard
  • When field is edited
  • via Web-to-Lead

Question 53

Question
In what type of Reports is grouping of data or charts not allowed?
Answer
  • Tabular
  • Summary
  • Matrix
  • None of the Above

Question 54

Question
What is a capability of Salesforce knowledge? Choose 2
Answer
  • Knowledge allows an organization to share articles with partner portal users.
  • Knowledge only allows a single article type across all data categories
  • Knowledge uses data categories and roles to make articles visible to specific users.
  • Knowledge automatically creates a solution for each new article

Question 55

Question
Company A needs to allow a group of users to view account records that the do NOT own. Which feature can the system administrator use to meet this requirement?
Answer
  • Field Level Security
  • Sharing Rules
  • Account record types
  • Public groups

Question 56

Question
When working on opportunities, sales representatives at Company A need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system administrator use to facilitate them? Choose 2 answers:
Answer
  • Chatter groups
  • Similar opportunities
  • Big deal alerts
  • Opportunity update reminders

Question 57

Question
. Workflow Rules consist which of the following components? Select 3 answers.
Answer
  • Workflow Task
  • Workflow Outbound Message
  • Workflow Field Updates
  • Workflow Actions

Question 58

Question
When an existing custom field is modified, which scenario can cause data loss? Select 2 answers.
Answer
  • When Field type is changed to or from type Date or Date/Time
  • When Field type is changed to Number from Percent
  • When Field type is changed to Email from Text
  • When Field type is changed to Auto Number from Text

Question 59

Question
Which tool should be used to import 5000 Cases into Salesforce.com?
Answer
  • Import Wizard
  • Data Loade
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