13394566
Description
Quiz by Lisa Fortin, updated more than 1 year ago
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Created by Lisa Fortin
about 6 years ago
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|
Question 1
Answer
- True
- False
Question 2
Question
You must check the PST and/or the HRS alert envelope to confirm eligibility prior to referring a member to LHO or Teladoc.
Answer
- True
- False
Question 3
Question
Please choose the Medicaid states that are eligible for Teladoc referrals.
Answer
-
Arizona
-
Florida
-
Kentucky
-
California
-
Maryland
-
Kansas
Question 4
Question
Commercial members [blank_start]are not[blank_end] eligible for Teladoc.
Image:
Family (binary/octet-stream)
Answer
-
are not
-
are
Question 5
Question
What types of specialty services does Teladoc provide for it's member's?
Answer
-
STD Testing
-
Mental Health Therapists
-
Eye Exams
-
Dermatology
Question 6
Question
What is the best way to find out how much Teladoc Services will cost the member?
Image:
Cost (binary/octet-stream)
Answer
-
Logging into the Teladoc Website and entering their Insurance Information
-
Calling their insurance plans' member services number
Question 7
Question
When calling Teladoc, they do not have a Spanish Interpreter option.
Answer
- True
- False
Question 8
Question
Texas Star Kids Members are eligible for both LHO and Teladoc Services.
Image:
Texas (binary/octet-stream)
Answer
- True
- False
Question 9
Answer
-
New York
-
Michigan
-
Nevada
-
Wyoming
-
Washington State
Question 10
Question
Medicare Advantage members [blank_start]are[blank_end] eligible for LHO services.
Answer
-
are
-
are not
Question 11
Answer
-
1-800-217-9815
-
1-888-589-0119
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1-800-835-2362
-
1-888-867-5309
Question 12
Question
Which of the below pertains to LHO and their services?
Answer
-
They are open Monday thru Friday 8a-5p, closed weekends and holidays
-
They can help infants and toddles who are having symptoms
-
They are able to help someone who wants to quit smoking
-
They have lactation consultants available for eligible members
-
They are able to prescribe muscle relaxants if someone is having back pain
Question 13
Question
Which of the following actions are CCR's allowed to perform when dealing with LHO?
Image:
Lho1 (binary/octet-stream)
Answer
-
CCR's are allowed to refer members to LHO as long as they are eligible.
-
CCR's are allowed to give the member the toll free customer service number if a member requests information about LHO.
-
If the call becomes clinical or transitions to questions about LHO, then the CCR must warm transfer the call to a RN.
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