13652163
Description
Quiz by Prashanth Reddy, updated more than 1 year ago
|
Created by Prashanth Reddy
almost 6 years ago
|
|
Question 1
Question
How much % was the target achieved for HPI & LPI in 2017 ?
Answer
-
48% in HPi & 61% in LPI
-
58% in HPi & 41% in LPI
-
56% in HPi & 49% in LPI
-
54% in HPi & 41% in LPI
Question 2
Question
How much % was the target achieved for MTTR & Interactions in 2017 ?
Answer
-
41% in MTTR & 26% in Interactions
-
47% in MTTR & 28% in Interactions
-
57% in MTTR & 38% in Interactions
-
37% in MTTR & 28% in Interactions
Question 3
Question
How many targets are set for 2018?
Answer
-
5
-
3
-
4
-
6
Question 4
Question
Targets for Primary & Supplementary Targets?
Answer
-
HPI - 10%, LPI - 20%, Interactions - 15% & SumofDonwtime with unplanned changes - 20%
-
HPI - 10%, LPI - 15%, Interactions - 15% & SumofDonwtime with unplanned changes - 15%
-
HPI - 10%, LPI - 10%, Interactions - 20% & SumofDonwtime with unplanned changes - 20%
-
HPI - 15%, LPI - 15%, Interactions - 10% & SumofDonwtime with unplanned changes - 10%
Question 5
Question
What to Include for 'Sum of Downtime associated with unplanned changes' ?
Answer
-
Emergency Preventative, Expedited changes & Downtime outside change window for global changes
-
Emergency Preventative & Expedited changes
-
All Emergency Changes, Expedited changes & Downtime for High priority incidents
-
Expedited changes & Downtime outside change window for global changes
Question 6
Question
Additional Focus areas for Suppliers ?
Answer
-
Volume of No RCA found Problem Records
-
Volume of Emergency Preventative & Expedited changes
-
Problem Management backlogs
-
Proactive detection rate of High priority incidents
-
Actual Vs Scheduled downtime
-
Maintain and support resolution time efficiency from 2017
Want to create your own Quizzes for free with GoConqr? Learn more.