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Reading Lecture Exam Part 2

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Quiz on Reading Lecture Exam Part 2, created by Mikaela Fenton on 24/05/2018.
Mikaela Fenton
Quiz by Mikaela Fenton, updated more than 1 year ago
Mikaela Fenton
Created by Mikaela Fenton almost 6 years ago
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Resource summary

Question 1

Question
What is main part of a computer?
Answer
  • Hard Disk
  • Soft Disk
  • Screen
  • All of above

Question 2

Question
Which of the following is NOT Antispam software?
Answer
  • cloudmark
  • spamkiller
  • spamassasin
  • spammurderer

Question 3

Question
Which of the following was NOT one of the methods discussed in Plug It In 7 as a behavioral action to protect your information assets?
Answer
  • Never provide personal information to anyone in any format
  • Protect your social security number
  • Secure your credit cards
  • Save your passwords in a note or word document on your computer

Question 4

Question
Which one of following characteristics is to detect a worm?
Answer
  • Your system exhibits unexplained hard disk activity.
  • Your system seems to be short on available memory.
  • Your system connects to the Internet by itself without any action on your part.
  • All of mentioned

Question 5

Question
What are computer actions that can help prevent malware infections?
Answer
  • Install a security suite on your computer
  • Install a firewall on your computer
  • Test your system
  • All of the above

Question 6

Question
When taking behavioral actions to protect information, you should:
Answer
  • Never give personal information physically
  • Never give personal information verbally
  • Never give personal information electronically
  • All of the above

Question 7

Question
Which of the following is not a typical information system within an organization?
Answer
  • Enterprise resource planning
  • Customer relationship management
  • Enterprise application integration
  • Human resources

Question 8

Question
What is not an example of a transaction?
Answer
  • product manufactured
  • service sold
  • person hired
  • all are examples of a transaction

Question 9

Question
What of the followings is one of the most common forms of financial control?
Answer
  • Budgetary control
  • Auditing
  • Financial ratio analysis
  • All of the above

Question 10

Question
The most common forms of Financial Control include all of the following except...
Answer
  • Budgetary Control
  • Auditing
  • Financial ratio analysis
  • Business intelligence analysis

Question 11

Question
The most common forms of Financial Control include all of the following except...
Answer
  • Budgetary Control
  • Auditing
  • Financial ratio analysis
  • Business intelligence analysis

Question 12

Question
Which of the following are examples of cross-departmental processes?
Answer
  • Procurement process
  • Fulfillment process
  • Production process
  • All of the above

Question 13

Question
What does TPS stand for?
Answer
  • total programing system
  • tech and programing system
  • transfer processing system
  • transaction processing system

Question 14

Question
Why are companies suddenly sending out so many surveys?
Answer
  • , businesses can use information about each customer
  • achieve customer intimacy
  • obtain customer loyalty
  • all of the above

Question 15

Question
What are the benefits of Operational CRM systems?
Answer
  • Efficient, personalized marketing, sales, and service
  • A 360 degree view of each customer
  • The ability of sales and service employees to access a complete history of customer interaction with the organization, regardless of the touch point
  • All of them

Question 16

Question
what are some symptoms of some infection?
Answer
  • You see unexpected messages or images.
  • Programs start unexpectedly.
  • Your computer ‘freezes’ frequently, or programs start running slowly.
  • all of the above

Question 17

Question
What is the function of CRM?
Answer
  • Acquiring new customers
  • Retaining existing customers
  • Growing relationships with existing customers
  • All of the above

Question 18

Question
What does a fulfillment process involve?
Answer
  • Sales
  • Warehouse
  • Accounting
  • All of above

Question 19

Question
Which of the following is a benefit of Operational CRM System?
Answer
  • Efficient, personalized marketing, sales, and service
  • A 360 degree view of each customer
  • The ability of sales and service employees to access a complete history of customer interaction with the organization, regardless of the touch point.
  • All of the above

Question 20

Question
What is part of the marketing aspect of CRM?
Answer
  • Cross-selling
  • Upselling
  • Bundling
  • All of the above

Question 21

Question
The essential stages of the data warehousing process including:
Answer
  • modeling data for the data warehouse
  • cleansing extracted data
  • extracting data for the data warehouse
  • all of the answers are correct

Question 22

Question
Which answer best describes the file structure?
Answer
  • Your profile is stored in one computer.
  • Your profile can be deleted after logoff or restart.
  • Your profile controls the resources you have access to on the local computer and on the domain.
  • All of the above.

Question 23

Question
What benefits does Operational CRM systems provide?
Answer
  • Efficient, personalized marketing, sales, and service.
  • A 360° view of each customer.
  • The ability of sales and service employees to access a complete history of customer interaction with the organization, regardless of the touch point.
  • All of above.

Question 24

Question
What are the problems with Non-ERP Systems?
Answer
  • in-house design Limits connectivity outside the company
  • Strategic decision making not supported
  • Long-term maintenance costs high
  • All of the above

Question 25

Question
Which one is not a way to protect your computer?
Answer
  • Install a Security Suite
  • Install an Anti-malware Product
  • Install a Firewall
  • None of the above

Question 26

Question
What is CRM?
Answer
  • A database constructed for quick searching, retrieval, ad-hoc queries, and ease of use.
  • The process of collecting data from operational databases, flat-files, archives, and external data sources.
  • A relational or multi-dimensional database that may consume hundreds of gigabytes or even terabytes of disk storage.
  • An integrated approach to identifying, acquiring and maintaining customers.

Question 27

Question
What do you look for in CRM software?
Answer
  • Make sure the primary goal (ie: customer service) is standard in the software. Customization is very expensive.
  • Be able to integrate smoothly and flawlessly.
  • Compare with other companies of equivalently the same size who have purchased the same CRM software and examine their results.
  • All of above

Question 28

Question
What are some risks of implementing ERP?
Answer
  • People don't want to learn new things.
  • It is expensive to train everyone on how to use it.
  • If you choose the wrong ERP, your company may not find much success using it or may outgrow it very fast.
  • All of the above.

Question 29

Question
What to look for in CRM software?
Answer
  • Make sure the primary goal (ie: customer service) is standard in the software. Customization is very expensive.
  • Be able to integrate smoothly and flawlessly.
  • Compare with other companies of equivalently the same size who have purchased the same CRM software and examine their results.
  • all of above

Question 30

Question
Traditional customer touch points include:
Answer
  • Telephone Contact
  • Direct mailings
  • Actual physical interactions with customers during their visits to a store
  • All of the above
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