BLR OC Team Quiz - July 2019

Bharat Kumar
Quiz by Bharat Kumar, updated more than 1 year ago
Bharat Kumar
Created by Bharat Kumar almost 2 years ago
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Description

Process test for the month of July, 2019

Resource summary

Question 1

Question
BCP Stands for?
Answer
  • Business Continuity Plan
  • Business Continuity Process
  • Business Center Plan
  • Business Centre Process

Question 2

Question
Select when a Call out is Required?
Answer
  • FSL Closed during after-hours
  • Smart box closed after-hours, FSL Close during after-hours
  • Customer on hold / no reachable
  • None of the above

Question 3

Question
How much time does it take for UPS to make a Call Out?
Answer
  • 30 mins
  • 60 mins
  • 90 mins
  • 45 mins

Question 4

Question
When can we put case on SADC customer Hold?
Answer
  • When part is not available
  • When customer is not responding
  • When customer asked for different SW/MW
  • None of the Answers

Question 5

Question
If we get a call from UPS for SBD/Critical down cases saying part is not available with in SW/MW, which option should we have to select?
Answer
  • Next Flight Out
  • NBD Delivery
  • Carrier express
  • Any one of the above depending on the scenario

Question 6

Question
What is OMC Stands for?
Answer
  • Operation Management Center
  • Overall Management Center
  • Open Managed Center
  • Organisational Management Center

Question 7

Question
Which tool do we use during BCP for part ordering?
Answer
  • EXPO
  • Easitool
  • E-Service
  • None of the above

Question 8

Question
If Unisys CE calls to order additional parts different from the original , what do we do?
Answer
  • Order the part as requested by the CE
  • Connect the call to L1 and ask him to recommend / validate the requested part
  • Ask more clarifying questions
  • None of the above

Question 9

Question
Reason for a Call out is to be done is?
Answer
  • To assist the CE with the part delivery
  • To request UPS to open an FSL for parts pick up by CE during AOH
  • To request technical assistance
  • None of the above

Question 10

Question
If we get a call from customer for part ordering?
Answer
  • Siting Customer Satisfaction proceed to order the part.
  • Transfer the call to CSC L1 for troubleshooting / validation of the requested part.
  • Reach Floor support team/SME for advice.
  • None of these options

Question 11

Question
Which tool allow us to confirm inventory?
Answer
  • EXPO
  • Part Surfer
  • Material Research
  • Check Availability option in SFDC

Question 12

Question
what is the right format to set up a Generic order?
Answer
  • Vendor/ Part number / description
  • Part / Vendor /description
  • Part Number only
  • Part description only

Question 13

Question
To get an update status on an order which of the following info should be used?
Answer
  • Logistics ID
  • Case Number
  • Job number
  • All of above

Question 14

Question
BCP has been evoked due to IGSO ( supply chain) and GSEM ( Unisys) down . Which hold code should be used ?
Answer
  • 3:33
  • 2:22
  • 1:11
  • 5:55

Question 15

Question
Which of these not true for a Site Resident CE case ?
Answer
  • Resident CE always log the case 
  • Customer can be point of the case 
  • Case processing doesn't require Block 1 norms
  • OC team creates the Task

Question 16

Question
Who is the counter part of Sabya in the Alpharetta OC Team?
Answer
  • Ken Batt
  • David Ruiz
  • Nishant CA
  • Mike Mero

Question 17

Question
EXPO supports how many parts per order?
Answer
  • 3
  • 4
  • 5
  • 7

Question 18

Question
Federal Account Tasks can be identified by?
Answer
  • Looking at Region and District in the task
  • Looking at the SDI
  • Looking for the required info in POA
  • None of these options

Question 19

Question
CE No Show during OOH will be handled by?
Answer
  • OMC Team
  • GFO Team
  • OC Team
  • Available Duty Manager

Question 20

Question
For the US postal code 98802 which FSL would be the closest one?
Answer
  • C2GR
  • C2EV
  • C2EZ
  • None of these options
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