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18768600
BLR OC Team Quiz - July 2019
Description
Process test for the month of July, 2019
Quiz by
Bharat Kumar
, updated more than 1 year ago
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Created by
Bharat Kumar
almost 5 years ago
102
0
0
Resource summary
Question 1
Question
BCP Stands for?
Answer
Business Continuity Plan
Business Continuity Process
Business Center Plan
Business Centre Process
Question 2
Question
Select when a Call out is Required?
Answer
FSL Closed during after-hours
Smart box closed after-hours, FSL Close during after-hours
Customer on hold / no reachable
None of the above
Question 3
Question
How much time does it take for UPS to make a Call Out?
Answer
30 mins
60 mins
90 mins
45 mins
Question 4
Question
When can we put case on SADC customer Hold?
Answer
When part is not available
When customer is not responding
When customer asked for different SW/MW
None of the Answers
Question 5
Question
If we get a call from UPS for SBD/Critical down cases saying part is not available with in SW/MW, which option should we have to select?
Answer
Next Flight Out
NBD Delivery
Carrier express
Any one of the above depending on the scenario
Question 6
Question
What is OMC Stands for?
Answer
Operation Management Center
Overall Management Center
Open Managed Center
Organisational Management Center
Question 7
Question
Which tool do we use during BCP for part ordering?
Answer
EXPO
Easitool
E-Service
None of the above
Question 8
Question
If Unisys CE calls to order additional parts different from the original , what do we do?
Answer
Order the part as requested by the CE
Connect the call to L1 and ask him to recommend / validate the requested part
Ask more clarifying questions
None of the above
Question 9
Question
Reason for a Call out is to be done is?
Answer
To assist the CE with the part delivery
To request UPS to open an FSL for parts pick up by CE during AOH
To request technical assistance
None of the above
Question 10
Question
If we get a call from customer for part ordering?
Answer
Siting Customer Satisfaction proceed to order the part.
Transfer the call to CSC L1 for troubleshooting / validation of the requested part.
Reach Floor support team/SME for advice.
None of these options
Question 11
Question
Which tool allow us to confirm inventory?
Answer
EXPO
Part Surfer
Material Research
Check Availability option in SFDC
Question 12
Question
what is the right format to set up a Generic order?
Answer
Vendor/ Part number / description
Part / Vendor /description
Part Number only
Part description only
Question 13
Question
To get an update status on an order which of the following info should be used?
Answer
Logistics ID
Case Number
Job number
All of above
Question 14
Question
BCP has been evoked due to IGSO ( supply chain) and GSEM ( Unisys) down . Which hold code should be used ?
Answer
3:33
2:22
1:11
5:55
Question 15
Question
Which of these not true for a Site Resident CE case ?
Answer
Resident CE always log the case
Customer can be point of the case
Case processing doesn't require Block 1 norms
OC team creates the Task
Question 16
Question
Who is the counter part of Sabya in the Alpharetta OC Team?
Answer
Ken Batt
David Ruiz
Nishant CA
Mike Mero
Question 17
Question
EXPO supports how many parts per order?
Answer
3
4
5
7
Question 18
Question
Federal Account Tasks can be identified by?
Answer
Looking at Region and District in the task
Looking at the SDI
Looking for the required info in POA
None of these options
Question 19
Question
CE No Show during OOH will be handled by?
Answer
OMC Team
GFO Team
OC Team
Available Duty Manager
Question 20
Question
For the US postal code 98802 which FSL would be the closest one?
Answer
C2GR
C2EV
C2EZ
None of these options
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