Question 1
Question
According to the video clip, which of the following is correct?
Answer
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The future is often unpredictable.
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The future is never unpredictable.
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The future is always unpredictable.
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The future is sometimes unpredictable.
Question 2
Question
Which of the following is not an example of the “unexpected” happening?
Answer
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You lose a key customer.
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Your competitor continues doing what it has always done.
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A talented employee jumps ship and moves to a competitor.
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Your competitor introduces an innovative product.
Question 3
Question
How can a manager plan effectively in dynamic environments?
Answer
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Have one good, well-researched plan.
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Consult with experts.
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Be flexible by planning for multiple scenarios.
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Do a good job planning up front, and then stick with that plan.
Question 4
Question
Planning is often called the primary management function because _____________.
Answer
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it is concerned first with means then with ends
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it establishes the basis for all the other things managers do
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senior-level managers make the overall plan for the whole organization
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it happens first
Question 5
Question
Melanie, a department head, worked with her subordinates to develop a plan for the department in support of the strategic plan for the organization. This department plan was communicated to all employees, who were then expected to develop their own personal and team plans to help achieve the department goals. Which one of the following reasons for planning is fulfilled by this practice?
Answer
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Planning establishes coordinated effort.
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Planning makes goals unnecessary.
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Planning reduces competition.
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Planning allows the use of intuition.
Question 6
Question
Rodrigo balked against having to create a personal plan with goals for the next 12 months, claiming that planning and goals would lock the organization into a course of action that may not fit the future as the competitive landscape changes. Which one of the following is the best response to Rodrigo?
Answer
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Managers must plan because it is one of the four major functions of management.
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When managers plan, they should be open to forging into uncharted waters
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Managers need to remain flexible and not be tied to a course of action simply because it's the plan.
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Managers may need to face the unknown and be open to new ways of doing things.
Question 7
Question
Nita believes that her firm's closest competitor is about to launch a new product that could jeopardize her firm's market share, but upper management does not share her view. Nita is facing which criticism of planning?
Answer
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Managers may need to face the unknown.
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Planning forces managers' attention on today's competition, not on tomorrow's survival.
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Formal plans can't replace intuition and creativity.
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Planning may create rigidity.
Question 8
Question
What part of planning helps managers with controlling?
Answer
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ensuring that employees know what each other are doing
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ensuring that employees know how much they are being paid
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ensuring that employees know what they need to accomplish
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ensuring that employees know what corrective action will be taken
Question 9
Question
One significant difference between traditional goal setting and management by objective is that __________.
Answer
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traditional goal setting is more motivational in nature
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traditional goal setting is more effective
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in the MBO process, goals are set jointly with the person responsible for achieving them
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the MBO goals reduce productivity
Question 10
Question
Documents such as resource allocations and schedules are examples of _____.
Answer
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actions
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plans
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strategies
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objectives
Question 11
Question
One similarity between goals and objectives is in their __________.
Answer
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scope
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time frame
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future orientation
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specificity
Question 12
Question
Management by objectives is more effective when ________.
Answer
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goals are easily attained
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goals are communicated to everyone in the organization
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top management is committed to the process
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positive feedback is provided to the employee
Question 13
Question
A policy is an example of which type of plan?
Answer
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resource
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single-use
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directional
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standing
Question 14
Question
To be able to offer low prices every day, Walmart developed a purchasing system that captures information at the point of sale to relieve inventory and to trigger the generation of purchase orders that are automatically sent to vendors without human intervention. This system has become one of Walmart's _____________.
Answer
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opportunities
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resources
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core competencies
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assets
Question 15
Question
It is well known that Disney sets the standard for moving people through wait lines. After customers complained about trying to pick the fastest checkout line—and often failing—the owner of a supermarket visited Disney to see how they managed their extremely long lines of people. The owner was _____________ to find a method that would lead to an advantage over his competitors.
Answer
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benchmarking
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negotiating
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strategizing
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scenario planning
Question 16
Question
All good strategic management processes start with __________.
Answer
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articulating the mission and vision
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doing an external analysis
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doing an internal analysis
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measuring capabilities
Question 17
Question
Which one of the following is the best example of a strategic plan?
Answer
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The mid-level manager sets goals for her department for the next six months.
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The group-home manager begins to build a file on one of her employees to demonstrate poor performance, with the intent of eventually terminating her employment.
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In the movie Moneyball, the team manager decided to use statistical data to analyze and place value on the players he picks for the team.
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The first-line supervisor of the boat manufacturer assigns work orders to specific machines for the coming week.
Question 18
Question
Quentin and his team are generating a report that includes a list of the plant and equipment owned by the firm, the balances in its financial accounts, a skills matrix of its employees, and an analysis of news articles written about the firm in the past year. Quentin's team is analyzing the firm's __________.
Answer
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quality
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economic environment
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capabilities
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resources
Question 19
Question
Which of Porter’s competitive strategies is Costco using?
Answer
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focus
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differentiation
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stuck in the middle
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cost leadership
Question 20
Question
When Taylor Made introduces a new golf driver, which of the following could be considered a substitute product?
Answer
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Taylor Made putter
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Nike golf driver
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golf club grips
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used golf driver
Question 21
Question
If Apple were to expand beyond iPads and iPhones to make an iFridge, what type of growth strategy would that be?
Question 22
Question
BlackBerry has faced declining sales, customer complaints, loss of key executives, a massive decline in stock value, and threats of a corporate acquisition. The generic strategy it should be considering is which of the following?
Answer
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growth
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stability
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renewal
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functional
Question 23
Question
Each of the dozens of hamburger franchises focus on some feature of its sandwich to persuade customers to prefer its brand to all others. These restaurants are pursuing a ___________ strategy.
Answer
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cost leadership
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retention
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innovation
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differentiation