3294154
Question 1
Question
Which of the following is NOT an element in the communications model?
Answer
-
sender
-
message
-
receiver
-
translator
Question 2
Question
True or false: Interpersonal communication is the process which messages are generated and transmitted by one person and subsequently received and translated by another.
Answer
- True
- False
Question 3
Question
Which of the following is correct about barriers?
Answer
-
affect the accuracy of the communication exchange
-
not important in communication
-
a and b
-
none of the above
Question 4
Question
Which of the following is NOT correct about nonverbal expressions?
Answer
-
mirror innermost thoughts and feelings
-
convey attitudes and emotions
-
difficult to fake during an interpersonal interaction
-
all of the above are correct
Question 5
Question
Which of the following is an important nonverbal element?
Answer
-
kinesics
-
proxemics
-
a and b
-
none of the above
Question 6
Question
Which of the following is NOT one of the skills of effective listening?
Answer
-
summarizing
-
paraphrasing
-
empathic responding
-
all of the above are skills
Question 7
Question
Which of the following is an outcome to quality of communication?
Answer
-
patient recall of information
-
patient adherence
-
patient satisfaction
-
all of the above are outcomes
Question 8
Question
Which of the following is NOT considered a tip to prevent non-verbal communication?
Answer
-
eye contact
-
lean slightly toward patient
-
open posture
-
all of the above prevent non-verbal communication
Question 9
Question
True or false: it is only empathic if the patient perceives the reflection to be accurate and accepting
Answer
- True
- False
Question 10
Question
True or false: Feedback to show understanding is when repeating word for word what the patient said.
Answer
- True
- False
Question 11
Question
True or false: It is okay for the pharmacist to try to change the person's feeling with empathy.
Answer
- True
- False
Question 12
Question
True or false: Empathy doesn't judge or evaluate feeling or try to stop the person from feeling a certain way.
Answer
- True
- False
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