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chapter 12 management

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associates Business Management Quiz on chapter 12 management , created by Rigo Sanchez on 16/12/2015.
Rigo Sanchez
Quiz by Rigo Sanchez, updated more than 1 year ago
Rigo Sanchez
Created by Rigo Sanchez over 8 years ago
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Resource summary

Question 1

Question
a collection of people who interact to undertake a task but do not necessarily perform as a unit or achieve significant performance improvements
Answer
  • groups
  • team
  • work teams
  • parallel teams

Question 2

Question
a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable
Answer
  • team
  • work teams
  • parallel teams
  • management teams

Question 3

Question
teams that make or do things like manufacture, assemble, sell, or provide service
Answer
  • work teams
  • teams
  • parallel teams
  • management teams

Question 4

Question
teams that work on long term projects but disband once the work is completed
Answer
  • project and development teams
  • group
  • team
  • work teams

Question 5

Question
teams that operate separately from the regular work structure, and exist temporarily
Answer
  • parallel teams
  • group
  • team
  • work teams

Question 6

Question
teams that coordinate and give direction to the subunits user their jurisdiction and integrate work among subunits
Answer
  • management teams
  • transnational teams
  • parallel teams
  • work teams

Question 7

Question
work groups composed of multinational members whose activities span multiple countries
Answer
  • transnational teams
  • management teams
  • parallel teams
  • workteams

Question 8

Question
teams that are physically dispersed and communicate electronically more than face to face
Answer
  • virtual teams
  • traditional work groups
  • quality circles
  • self designing teams

Question 9

Question
groups that have no managerial responsibilities
Answer
  • traditional work groups
  • quality circles
  • virtual teams
  • self managed teams

Question 10

Question
voluntary groups of people drawn form various production teams who make suggestions about quality
Answer
  • quality circles
  • self designing teams
  • self managed teams
  • virtual teams

Question 11

Question
groups that control decisions about and execution of a complete range of tasks
Answer
  • autonomous work groups
  • quality circles
  • self designing teams
  • self managed teams

Question 12

Question
groups that make decisions about managing and carrying out major production activities but get outside support for quality control and maintenance
Answer
  • semiautonomous work groups
  • self designing teams
  • self managed teams
  • virtual teams

Question 13

Question
teams with the responsibilities of autonomous work groups, plus control over hiring, firing and deciding what tasks member perform
Answer
  • self designing teams
  • self managed teams
  • quality circles
  • virtual teams

Question 14

Question
autonomous work groups in which workers are trained to do all or most of the jobs in a unit, have no immediate supervisor, and make decisions perviously made y first line supervisors
Answer
  • self managed teams
  • self designing teams
  • quality circles
  • virtual teams

Question 15

Question
working less hard and bring less productive when in a group
Answer
  • social loafing
  • social facilitation
  • norms
  • roles

Question 16

Question
working harder when in a group than when working alone
Answer
  • social facilitation
  • social loafing
  • noms
  • roles

Question 17

Question
shared beliefs about how people should think and behave
Answer
  • norms
  • roles
  • task specialist
  • team maintenance specialists

Question 18

Question
different sets of expectations for how different individuals should behave
Answer
  • roles
  • norms
  • task specialists
  • team maintenance specialists

Question 19

Question
an individual who has more advanced job related skills and abilities than other group members possess
Answer
  • task specialists
  • team maintenance specialists
  • roles
  • norms

Question 20

Question
individual who develops and maintains team harmony
Answer
  • team maintenance specialists
  • task specialists
  • roles
  • norms

Question 21

Question
the degree to which a group is attractive to its members, members are motivated to remain in the group, and members influence one another
Answer
  • cohesiveness
  • gatekeeper
  • informing
  • parading

Question 22

Question
a team member who keeps abreast of current developments and provide the team with revenant information
Answer
  • gatekeeper
  • informing
  • parading
  • probing

Question 23

Question
a team strategy that entails making decisions with the team and then informing outsiders of its intentions
Answer
  • informing
  • parading
  • probing
  • gatekeeper

Question 24

Question
a team strategy that entails simultaneously emphasizing internal team building and achieving external visibility
Answer
  • parading
  • informing
  • gatekeeper
  • probing

Question 25

Question
a team strategy that requires team members to interact frequently with outsiders, diagnose their needs, and experiment with solutions
Answer
  • probing
  • informing
  • parading
  • gatekeeper

Question 26

Question
a process in which one party perceives that its interests are bring opposed or negatively affected by another party
Answer
  • conflict
  • avoidance
  • accommodation
  • compromise

Question 27

Question
a reaction to conflict that involves ignoring the problem by doing nothing at all, or deemphasizing the disagreement
Answer
  • avoidance
  • conflict
  • accommodation
  • compromise

Question 28

Question
a style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about ones own interests
Answer
  • accommodation
  • compromise
  • conflict
  • avoidance

Question 29

Question
a style of dealing with conflict involving moderate attention to both parties concerns
Answer
  • compromise
  • completing
  • conflict
  • avoidance

Question 30

Question
a style of dealing with conflict involving strong focus on ones own goals and little or no concern for the other persons goals
Answer
  • competing
  • collaboration
  • conflict
  • avoidance

Question 31

Question
a style of dealing with conflict emphasizing both assertiveness to maximize both parties satisfaction
Answer
  • collaboration
  • competing
  • compromise
  • conflict

Question 32

Question
higher level goals taking priority over specific individual or group goals
Answer
  • superordinate goals
  • mediator
  • competing
  • compromise

Question 33

Question
a third party who intervenes to help others manage their conflict
Answer
  • mediator
  • superordinate
  • competing
  • compromise
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