4377187
Description
Quiz by aailajamila.yuso, updated more than 1 year ago
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Created by aailajamila.yuso
about 8 years ago
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Question 1
Question
FOUR (4) guest cycle stage INCLUDE:
Answer
-
Pre-arrival
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Departure
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In-house
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All of the above
Question 2
Question
Bell boy duties include handling guest luggage and receiving payment from guest.
Answer
- True
- False
Question 3
Question
Front office department night shift will start on 9.00 p.m until 5.00 a.m.
Answer
- True
- False
Question 4
Question
Pick from the following list the front office personnel team.
Answer
-
Door attendant
-
Concierge
-
Telephone operator
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Public area attendant
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F&B Service personnel
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Night Auditor
Question 5
Question
Being a front desk officer will never be easy! Below are some of the quality needed to be a good front desk officer. Tick the most accurate answer.
Answer
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Calm
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Helpful
-
Playful
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emphatetic
-
Clumsy
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Tactful
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Understanding
Question 6
Question
__________________ while handling customer problem is not because you are wrong but because it means you accept responsibility.
Answer
-
Accepting and not blaming others
-
Not giving excuses
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Apologize
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Summarizing guest problems
Question 7
Question
Arrange the following reservation activities accordingly.
1) Determine room and rate availability
2) Create reservation record
3) Produce reservation report
4) Maintain reservation records
5) Confirm reservation record
6) Research, plan and monitor reservation
Answer
-
1,2,3,4,5,6
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4,3,2,1,5,6
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6,4,5,3,2,1,
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1,2,5,4,3,6
Question 8
Question
Property direct reservation can only be made through fax, email and telephone call.
Answer
- True
- False
Question 9
Question
People travel around the world because of several reasons. It INCLUDE:
Answer
-
Business
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Pleasure
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Education
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Family
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Religious
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Sports event
Question 10
Question
Rack rate are given to walk-in guests.
Answer
- True
- False
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