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Admin 201: Test 7

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Admin 201 Admin 201 Quiz on Admin 201: Test 7, created by estudio.examen20 on 08/02/2016.
estudio.examen20
Quiz by estudio.examen20, updated more than 1 year ago
estudio.examen20
Created by estudio.examen20 about 8 years ago
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Resource summary

Question 1

Question
What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
Answer
  • Default On
  • Tab Hidden
  • Default Off
  • Read-Only

Question 2

Question
A user responsible for managing and creating campaigns us unable to create a new campaign, even though the user's profile has the "Create" profile permission for Campaigns.How should a system administrator grant the correct access to the user?
Answer
  • Create a campaign sharing rule to grant access to the user
  • Select me Marketing user checkbox on the user record
  • Assign the user to the standard Marketing User profile
  • Grant the user delegated administration rights to campaigns

Question 3

Question
Universal Containers has a private sharing model in which regional sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions.What permission can a system administrator enable to meet this requirement in the regional sales managers' custom profiles?
Answer
  • "Visible" for the Sales app
  • "Read" for opportunities
  • "View All" for opportunities
  • "View All Data"

Question 4

Question
What is a capability of the Service Cloud (customer) portal?Choose 2 answers
Answer
  • The portal and its users can be created without additional licensing
  • Customers can log, view, edit, and does their own cases
  • The portal can be customized with corporate branding
  • Customers can view and edit contacts related to their own accounts

Question 5

Question
What can be transferred from one user to another user using a mass transfer of account records?Choose 3 answers
Answer
  • Closed cases
  • Closed activities
  • Open cases
  • Open activities
  • Related custom object records

Question 6

Question
The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers.What should an administrator do to help the sales team achieve this goal?
Answer
  • Use Chatters files to share presentations
  • Add customers to private Chatter groups
  • Create opportunity teams for customers
  • Add customers to libraries

Question 7

Question
What item appears in a user's My Unresolved Items after synchronization using Salesforce for Outlook?Choose 2 answers
Answer
  • Cases not assigned to a contact
  • Notes not associated to a record
  • Emails not associated to a record
  • Contacts not assigned to an account

Question 8

Question
How can a sales user relate an opportunity to a campaign?Choose 2 answers
Answer
  • Select the primary campaign source for the opportunity
  • Use the campaign influence related list on the opportunity
  • Select the campaign record type when creating the opportunity
  • Use the campaign hierarchy related list on the opportunity

Question 9

Question
What is a method for adding content to Saleforce CRM content?Choose 2 answers
Answer
  • Attachments
  • Chatter Files
  • Libraries
  • Documents

Question 10

Question
Which setting can a system administrator enable in the Salesforce user interface?Choose 2 answers
Answer
  • Customizable recent tags
  • Related list hover links
  • Chatter Messenger for specific users
  • Printable list views

Question 11

Question
How can a system administrator add users to a salesforce organization using Chatter Free?Choose 2 answers
Answer
  • Create users in the organization and assign them a Chatter free license
  • Assign Chatter Free l incenses to existing Saleforce users
  • Assign Chatter Free licenses to users outside the specified email domains
  • Enable invites to allow users to invite others within specified email domains

Question 12

Question
Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that the opportunity reports return too many results, making it difficult to Find their team's opportunities in the report results.How can the system administrator address this problem?
Answer
  • Use the Show filter to filter report results and reduce records returned
  • Move the opportunity reports into each user's personal report folder
  • Update the sharing rules to limit user access to certain opportunities
  • Move the opportunity reports into a folder with restricted access

Question 13

Question
Where can conditional highlighting be used?Choose 2 answers
Answer
  • Tabular reports
  • Matrix reports
  • Enhanced list views
  • Summary reports

Question 14

Question
What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range?
Answer
  • The user will not be able to log in at all
  • The user will be able to log in alter the computer is activated
  • The user will be able to log in alter answering a security question
  • The user will be able to log in without activating the computer

Question 15

Question
Which circumstance will prevent a system administrator from deleting a custom field?
Answer
  • The field is used in a workflow field update
  • The field is used in a report
  • The field is used in a page layout
  • The field is part of a field dependency

Question 16

Question
What must an administrator do when creating a record type?
Answer
  • Set the field-level security for the record type
  • Assign the record type to the appropriate profiles
  • Create a new page layout for the record type
  • Add the record type to the required user records

Question 17

Question
What can an administrator configure for users on the search results page?Choose 3 answers
Answer
  • Number pf records displayed for each object
  • Fields being searched on for each object
  • Columns displayed for each object
  • Objects included in the search
  • Filters by which users can narrow down results

Question 18

Question
Universal Containers is using a private sharing model. The US sales director needs to full access to all records owned by the US sales representatives.How can this accomplished?
Answer
  • Define a role hierarchy where the US sales representatives roll up to the US sales director
  • Place the US sales director in a queue with US sales representatives
  • Define a role hierarchy where the US sales director rolls up to the CEO
  • Give the us sales director read/write/edit/delete object permissions on the profile

Question 19

Question
What should an administrator consider when setting up Case Feed?
Answer
  • Case Feed requires the Service Cloud User feature license
  • Case Feed replaces the standard case detail page by default
  • Chatter Feed tracking must be enabled for the case object
  • The Use Case Feed permission is automatically active for all profile

Question 20

Question
What is a capability of Salesforce Knowledge?Choose 2 answers
Answer
  • Knowledge allows an organization to share articles with partner portal users
  • Knowledge uses data categories and roles to make articles visible to specific users
  • Knowledge automatically creates a solution for each new article
  • Knowledge only allows a single article type across all data categories

Question 21

Question
Criteria-based sharing rules can be created for which objects?Choose 3 answers
Answer
  • Opportunities
  • Accounts
  • Contacts
  • Users
  • Campaign Members

Question 22

Question
Which statement about sharing rules is true?Choose 2 answers
Answer
  • Sharing rules open up access to records
  • Sharing rules grant record access to roles and public groups
  • Sharing rules are required in public read/write organizations
  • Sharing rules grant delete access to record

Question 23

Question
What type of field allows users to input text, images, and links?
Answer
  • Text and image area
  • Input area
  • Text area (rich)
  • Text area

Question 24

Question
The cloud scheduler has which capability?Choose 2 answers
Answer
  • A custom logo can be added to the meeting request email sent to a contact or lead
  • Salesforce can automatically propose multiple meeting times base on Salesforce user calendars
  • The cloud scheduler can be enabled at the user profile level
  • The cloud scheduler allows users to view available meeting times on lead and contact calendars

Question 25

Question
What does a custom report type determine?Choose 2 answers
Answer
  • The fields that can be used as columns when building a report
  • The objects that are available when building a report
  • The custom summary formulas displayed in a resulting report
  • The report format of the resulting report

Question 26

Question
A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records. How can this be accomplished?Choose 2 answers
Answer
  • Export opportunities and update using the import wizard
  • Use similar opportunities to update the opportunities
  • Create a list view for opportunities and update using inline editing
  • Export opportunities and update using the data loader

Question 27

Question
Which feature license can be assigned to a user record in Salesforce?Choose 2 answers
Answer
  • Knowledge user
  • Opportunity user
  • Console User
  • Service Cloud user

Question 28

Question
What is the purpose of the AppExchange?Choose 2 answers
Answer
  • Customers can share and install apps published by Salesforce partners
  • Support users can install the Service Cloud console custom app
  • Administrators an download and customize pre-built dashboards and reports
  • Partners can download accounts and contacts to collaborate on sales deals

Question 29

Question
What does the controlling field determine when field dependencies are being created?
Answer
  • The dependent fields that appear on a layout
  • The field-level security for the dependent field
  • The default value populated in the dependent field
  • The values that appear in the dependent field

Question 30

Question
Universal Containers wants to create a custom object to capture survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record.How should the system administrator meet these requirements?
Answer
  • Add the account related list to the survey page layout
  • Create a lookup relationship field on the survey object
  • Add the survey related list to the account page layout
  • Create a lookup relationship field on the account object

Question 31

Question
Which data can be highlighted in a report using conditional highlighting?Choose 3 answers
Answer
  • Grouped by field names
  • Summary formulas
  • Summarized totals
  • Date fields
  • Grand totals

Question 32

Question
Which statement about Chatter posts and comments is true?Choose 2 answers
Answer
  • Posts made to a user's profile are visible to all users in the organization
  • Posts to a user's profile are hidden from anyone below that user in the role hierarchy
  • Posts to a user's profile can be made private by clicking the lock icon
  • Updates to the Chatter feed on a record are only visible to users with access to the record

Question 33

Question
What can be done with a workflow field update action?Choose 2 answers
Answer
  • Apply a specific value to a field
  • Change the record type of a record
  • Update me value of a formula field
  • Update the value of a field on a child object

Question 34

Question
The marketing team at Universal Containers users a web-to-lead form to capture lead from its website and a lead assignment rule to assign the leads to the appropriate sales representatives.How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?
Answer
  • Specify a default lead owner
  • Specify a default lead creator
  • Create a validation rule to route unassigned leads
  • Create an escalation rule to route unassigned leads

Question 35

Question
The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.What data type should be used when creating this custom field?
Answer
  • Lookup relationship
  • Formula
  • Hierarchical relationship
  • Lookup filter

Question 36

Question
Sales management at universal Containers needs to display the information listed below on each account record- Amount of all closed won opportunities- Amount of all open opportunitiesWhich feature should a system administrator use to meet this requirement?
Answer
  • Cross-object formula fields
  • Calculated columns in the related list
  • Workflow rules with fields updates
  • Roll-up summary fields

Question 37

Question
Universal containers has two business groups, Products and Services. Bot groups will be using opportunities to track deals, but the different fields are required by each group.How should a system administrator meet this requirement?Choose 2 answers
Answer
  • Create two page layouts
  • Create two sales processes
  • Create two record types
  • Create two permission sets

Question 38

Question
What feature allows a user to group campaigns within a specific marketing program or initiative?
Answer
  • Campaign influence
  • Campaign hierarchy
  • Campaign members
  • Campaign lists

Question 39

Question
A sales user at universal Containers has updated the opportunity stage for an opportunity in the pipeline.What may be updated as a result of the stage change?choose 2 answers
Answer
  • Account rating
  • Forecast category
  • Sales quota
  • Probability

Question 40

Question
Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password".What does the administrator need to configure to meet this requirement?
Answer
  • Validation rule
  • Auto-response rule
  • Email-to-case
  • Support settings

Question 41

Question
A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts.How should an administrator meet this requirement?
Answer
  • Create a workflow rule on the opportunity object
  • Create a validation rule that evaluates the account rating
  • Create an auto-response rule on the opportunity object
  • Create an escalation rule based on the opportunity amount

Question 42

Question
Universal Containers has two sales groups. Each group has its own unique sales process.What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
Answer
  • Roles
  • Multi-select picklists
  • Page layouts
  • Record types

Question 43

Question
What permission is set in a user's profile?Choose 3 answers
Answer
  • Object Permissions
  • Run Reports
  • Active
  • Marketing user
  • Mass Email

Question 44

Question
Where can the multilingual solution search feature be enabled?Choose 2 answers
Answer
  • Salesforce Content
  • Solution tab search
  • Self-service portal
  • Public Knowledge Base

Question 45

Question
When converting a lead, how can an administrator capture custom lead data on the converted contact?
Answer
  • Map custom lead fields to custom contact fields
  • Use the data loader to move the custom lead data
  • Use the lead conversion wizard to select the fields
  • Map custom lead Fields to standard contact fields

Question 46

Question
A time-dependent action is placed in the workflow queue when the record is created.When will the action be removed from the queue?Choose 2 answers
Answer
  • When a validation rule is triggered for the record
  • When the action is deleted from the workflow queue
  • When the record no longer matches the rule criteria
  • When another record triggers the same workflow rule

Question 47

Question
What should a system administrator consider when setting up Mobile Lite?Choose 2 answers
Answer
  • It allows access to all standard objects in the organization
  • It must be enabled for the entire organization
  • It allows access to most custom objects in me organization
  • Only recently viewed records are synchronized

Question 48

Question
Which dashboard component can display data from summary rows of a report?Choose 2 answers
Answer
  • Table
  • Gauge
  • Metric
  • Chart

Question 49

Question
What will occur when a system administrator creates a dynamic dashboard?
Answer
  • The data displayed varies based on the user viewing the dashboard
  • The dashboard components resize based on the device used to view the dashboard
  • The dashboard automatically sends an email when the underlying data changes
  • The dashboard refreshes automatically whenever the underlying data changes

Question 50

Question
Which statement about products and price books is true?Choose 2 answers
Answer
  • The standard and list price for a product can be listed in multiple currencies
  • A product can have a different list price in different price books
  • C. Products without a price re automatically added to the standard price book
  • Price books that contain assets cannot contain products

Question 51

Question
Universal containers wants to automatically back up all Salesforce data on a monthly basis.Which tool can a system administrator use to meet this requirement?
Answer
  • Analytic snapshot
  • Import wizard
  • Data export service
  • Scheduled report

Question 52

Question
Which statement is true regarding an approval process?Choose 2 answers
Answer
  • The approval history related list can be used to track the process
  • A delegated approver can reassign approval requests
  • An approval anion defines the result of record approval or rejection
  • An assignment rule defines the approver for each process step

Question 53

Question
A user at Universal Containers reports an error message when attempting to log in. The administrator checks the user's login history, but there is no record of the attempted login.What could be the cause of the issue?
Answer
  • The user is attempting to log in with the wrong password
  • The user is attempting to log in in the wrong username
  • The user is attempting to log in outside of the profile IP login range
  • The user is attempting to log in outside of the profile login hours

Question 54

Question
What is affected by changing the default locale setting for an organization?
Answer
  • Currency
  • Language
  • Date fields
  • Time zone

Question 55

Question
Universal Containers needs to synchronize data between Salesforce and an external financial system.How can a system administrator accomplish this?
Answer
  • Use an external ID field to match records between the systems
  • Use the data loader to upsert Salesforce records unto financial system
  • Use the data loader to match records between the systems
  • Use the Excel connector to export records from both systems into Excel

Question 56

Question
Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object.How can an administrator meet this requirement?
Answer
  • Modify me standard profile currently shared by both teams
  • Configure field-level security on the new object for the facilities team
  • Assign the facilities team to a new role in the role hierarchy
  • Create a custom profile for users on the facilities team

Question 57

Question
When can a validation rule be used to prevent invalid data?Choose 3 answers
Answer
  • When records are submitted using web-to-lead
  • When records are deleted by user
  • When records are imported
  • When records are edited by a user
  • When records are updated by a workflow rule

Question 58

Question
Which statement is true regarding the Answers community?Choose 2 answers
Answer
  • Data categories control access to articles and questions
  • Community experts must be internal Salesforce users
  • Unanswered questions are automatically escalated to new cases
  • Answers can be displayed externally on a customer or partner portal

Question 59

Question
Universal Containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent.How can a system administrator give the sales operations team read/write access to all escalated cases?
Answer
  • Create a case escalation rule
  • Create an ownership-based sharing rule
  • Create a criteria-based sharing rule
  • Create a case assignment rule

Question 60

Question
How can a system administrator grant user access to dashboards?Choose 2 answers
Answer
  • Designate running users
  • Create and share data categories
  • Share folders with public groups
  • Share folders with roles
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