The 4th stage of the CEM is [blank_start]RECOMMEND SOLUTIONS[blank_end]. If a customer is interested in buying but cannot place the sale right now, what 3 things can we do? [blank_start]ARRANGE A CALLBACK[blank_end]; [blank_start]PROVIDE EXTENSION[blank_end]; [blank_start]SEND A BAG[blank_end]
I've had to check [blank_start]PR 171[blank_end]
Answer
RECOMMEND SOLUTIONS
ARRANGE A CALLBACK
PROVIDE EXTENSION
SEND A BAG
PR 171
Question 2
Question
Is the iPad 2 eligible for the In-Store Reuse and Recycle Programme? [blank_start]YES[blank_end]
If a business requests that Apple arrange the collection of multiple devices from them for the programme, what is the minimum amount for collection? [blank_start]200KG[blank_end] What is the maximum? [blank_start]NO MAXIMUM[blank_end]
Are non-iOS smartphones eligible for the trade-in? [blank_start]YES[blank_end]
Answer
YES
200KG
NO MAXIMUM
YES
Question 3
Question
Is the iPad 2 eligible for the In-Store Reuse and Recycle Programme? [blank_start]YES[blank_end]
If a business requests that Apple arrange the collection of multiple devices from them for the programme, what is the minimum amount for collection? [blank_start]200KG[blank_end] What is the maximum? [blank_start]NO MAXIMUM[blank_end]
Are non-iOS smartphones eligible for the trade-in? [blank_start]YES[blank_end]
I've had to check [blank_start]PR931[blank_end]
Answer
YES
200KG
NO MAXIMUM
YES
PR931
Question 4
Question
Mrs Jones has been charged for in-app purchases made by her son. She is demanding a full refund of all charges and compensation. What is the process for supporting Mrs Jones? [blank_start]CONTACT THE APP DEVELOPER[blank_end]
Where can you find details of App downloaded? [blank_start]APPSTORE[blank_end]
I've had to check [blank_start]PR296[blank_end]
Answer
CONTACT THE APP DEVELOPER
APPSTORE
PR296
Question 5
Question
SCENARIO: Mr Anderson calls you and informs you that he would like to purchase a device for browsing the web, using social media and watching cookery shows in the kitchen while they cook. Mr Anderson has been enquiring about an iMac 27" 5K. What is the customer looking to find in the new product?
Answer
Portability
Sharp Display
Powerful Processor
Dedicated graphic card
Something easy to use
Question 6
Question
What are the 4 main qualifiers for business leasing?
Answer
Registered with companies house
3 years tax returns submitted
Order Value over £750 ex VAT
Owned name email on paid domain (no @gmail.com, yahoo.com, etc)
2 years tax returns submitted
Business up and running for at least 4 years
Having had an Apple account for at least 12 months