6119202
Description
Quiz by chris fernandez, updated more than 1 year ago
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Created by chris fernandez
over 7 years ago
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Question 1
Question
A system administrator has unchecked the setting "Enable Content Pack Creation". What can users do with content packs? Choose 1.
Answer
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Modify existing content packs.
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Edit description and title of existing content packs
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All content Packs will be deleted.
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hindi ko alam
Question 2
Question
What are common to forecasting? (Collaborative and customization)
Answer
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expected revenue
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quote
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forecast category
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?
Question 3
Question
What can an administrator do to enable customers to submit service request? Choose 2.
Answer
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Enter live chat on the company website
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enable chatter answers
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enable the service cloud console on the company website
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enable case feed on the company website
Question 4
Question
A system administrator needs to merge duplicate accounts with duplicate contacts, how can this can be accomplished?
Answer
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Merge accounts and select the option to merge duplicate contacts
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Merge duplicate accounts and then merge duplicate contacts
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Merge duplicate contacts and then duplicate accounts.
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Merge duplicate accounts and duplicate contacts will automatically be merged.
Question 5
Question
A Manager needs a report created based on the following requirements:
All accounts with opportunities Closed-Won
All accounts with Closed Cases
What can you do as a system administrator?
Answer
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Create a joined report
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Create a custom report type
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Can't remember wrong option
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Can't remember wrong option2
Question 6
Question
How can a system administrator enrich data thru social?
Answer
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Use Facebook for educational background
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Use the Company's salesforce Facebook account
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Use LinkedIn to retrieve the current contact details of a customer
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Use twitter to follow a customer
Question 7
Question
A lead needs to be assigned automatically to a rep, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use?
Answer
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Assignment rule
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Assignment rule, Approval Process, Workflow Rule
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Assignment Rule, Workflow Rule
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Assignment Rule, Auto-Response Rule, Workflow Rule
Question 8
Question
What is true about Salesforce Communities? Choose 2
Answer
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Ideas tab is used by community users to submit, like and promote Ideas
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Communities can be used by internal salesforce users only
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Reputation level is the same across all communities.
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Q&A tab
Question 9
Question
Dylan has submitted a vacation request for approval by his manager. Palmers, Dylan's manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choose 2.
Answer
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Email log
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Setup audit trail
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Debug Log
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Time-Based Workflow
Question 10
Question
List the different prices available for a product. Choose 3
Answer
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Sales Price
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Product Price
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Discounted List Price
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List Price
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Standard Price
Question 11
Question
VP of Sales wants to automatically add the account name to the opportunity name once a record is saved. How can this be done?
Answer
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Enforce an opportunity naming guideline for Sales Reps
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Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field on the account object
Question 12
Question
Sales Manager wants Picklist field should always have a value.
Validation Rule formula: (2 choices)
Answer
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TEXT(picklist__c)= ""
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picklist__c = ""
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ISBLANK(picklist__c)
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ISPICKVAL(picklist__c,"")
Question 13
Question
What are the deployment tools that you need to use to delete Metadata? Choose 2.
Answer
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Force.Com IDE
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Force.Com Migration Tool
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Change Set
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Data Loader
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Unmanaged Package
Question 14
Question
What tools you need to use to migrate Metadata to Two Different Production Org? Choose 3.
Answer
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Force.Com IDE
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Force.Com Migration Tool
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Change Set
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Data Loader
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Unmanaged Package
Question 15
Question
An End User requested for a Vacation Leave and subject for Approval by his Manager. End User complains that there's nothing happen once he click on Submit for Approval Button?
Answer
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Approval Process does not contain approval steps
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Check if the End User does have an Approval Manager
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Request contains no value
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Check System Log to troubleshoot the issue
Question 16
Question
When merging Accounts with associated contacts, opportunities,and cases what cred do you need?
Answer
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Del on Account, edit on contacts, opportunities and cases
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Edit on account, del on contacts, opportunities and cases.
Question 17
Question
Sales user, Sys ad and Sales Director, needs to view a custom field on an object. How to achieve this?
Answer
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Field level security to read only on these profiles
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Create a custom profile
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Create a record type
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Field level security to view only on these profiles
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