A system administrator has unchecked the setting "Enable Content Pack Creation". What can users do with content packs? Choose 1.
Modify existing content packs.
Edit description and title of existing content packs
All content Packs will be deleted.
hindi ko alam
What are common to forecasting? (Collaborative and customization)
What can an administrator do to enable customers to submit service request? Choose 2.
Enter live chat on the company website
enable chatter answers
enable the service cloud console on the company website
enable case feed on the company website
A system administrator needs to merge duplicate accounts with duplicate contacts, how can this can be accomplished?
Merge accounts and select the option to merge duplicate contacts
Merge duplicate accounts and then merge duplicate contacts
Merge duplicate contacts and then duplicate accounts.
Merge duplicate accounts and duplicate contacts will automatically be merged.
A Manager needs a report created based on the following requirements:
All accounts with opportunities Closed-Won
All accounts with Closed Cases
What can you do as a system administrator?
Create a joined report
Create a custom report type
Can't remember wrong option
Can't remember wrong option2
How can a system administrator enrich data thru social?
Use Facebook for educational background
Use the Company's salesforce Facebook account
Use LinkedIn to retrieve the current contact details of a customer
Use twitter to follow a customer
A lead needs to be assigned automatically to a rep, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use?