Advanced Admin (ADM211)

chris fernandez
Quiz by chris fernandez, updated more than 1 year ago
chris fernandez
Created by chris fernandez over 4 years ago
127
4

Description

Quiz on Advanced Admin (ADM211), created by chris fernandez on 24/08/2016.

Resource summary

Question 1

Question
A system administrator has unchecked the setting "Enable Content Pack Creation". What can users do with content packs? Choose 1.
Answer
  • Modify existing content packs.
  • Edit description and title of existing content packs
  • All content Packs will be deleted.
  • hindi ko alam

Question 2

Question
What are common to forecasting? (Collaborative and customization)
Answer
  • expected revenue
  • quote
  • forecast category
  • ?

Question 3

Question
What can an administrator do to enable customers to submit service request? Choose 2.
Answer
  • Enter live chat on the company website
  • enable chatter answers
  • enable the service cloud console on the company website
  • enable case feed on the company website

Question 4

Question
A system administrator needs to merge duplicate accounts with duplicate contacts, how can this can be accomplished?
Answer
  • Merge accounts and select the option to merge duplicate contacts
  • Merge duplicate accounts and then merge duplicate contacts
  • Merge duplicate contacts and then duplicate accounts.
  • Merge duplicate accounts and duplicate contacts will automatically be merged.

Question 5

Question
A Manager needs a report created based on the following requirements: All accounts with opportunities Closed-Won All accounts with Closed Cases What can you do as a system administrator?
Answer
  • Create a joined report
  • Create a custom report type
  • Can't remember wrong option
  • Can't remember wrong option2

Question 6

Question
How can a system administrator enrich data thru social?
Answer
  • Use Facebook for educational background
  • Use the Company's salesforce Facebook account
  • Use LinkedIn to retrieve the current contact details of a customer
  • Use twitter to follow a customer

Question 7

Question
A lead needs to be assigned automatically to a rep, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use?
Answer
  • Assignment rule
  • Assignment rule, Approval Process, Workflow Rule
  • Assignment Rule, Workflow Rule
  • Assignment Rule, Auto-Response Rule, Workflow Rule

Question 8

Question
What is true about Salesforce Communities? Choose 2
Answer
  • Ideas tab is used by community users to submit, like and promote Ideas
  • Communities can be used by internal salesforce users only
  • Reputation level is the same across all communities.
  • Q&A tab

Question 9

Question
Dylan has submitted a vacation request for approval by his manager. Palmers, Dylan's manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choose 2.
Answer
  • Email log
  • Setup audit trail
  • Debug Log
  • Time-Based Workflow

Question 10

Question
List the different prices available for a product. Choose 3
Answer
  • Sales Price
  • Product Price
  • Discounted List Price
  • List Price
  • Standard Price

Question 11

Question
VP of Sales wants to automatically add the account name to the opportunity name once a record is saved. How can this be done?
Answer
  • Enforce an opportunity naming guideline for Sales Reps
  • Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field on the account object

Question 12

Question
Sales Manager wants Picklist field should always have a value. Validation Rule formula: (2 choices)
Answer
  • TEXT(picklist__c)= ""
  • picklist__c = ""
  • ISBLANK(picklist__c)
  • ISPICKVAL(picklist__c,"")

Question 13

Question
What are the deployment tools that you need to use to delete Metadata? Choose 2.
Answer
  • Force.Com IDE
  • Force.Com Migration Tool
  • Change Set
  • Data Loader
  • Unmanaged Package

Question 14

Question
What tools you need to use to migrate Metadata to Two Different Production Org? Choose 3.
Answer
  • Force.Com IDE
  • Force.Com Migration Tool
  • Change Set
  • Data Loader
  • Unmanaged Package

Question 15

Question
An End User requested for a Vacation Leave and subject for Approval by his Manager. End User complains that there's nothing happen once he click on Submit for Approval Button?
Answer
  • Approval Process does not contain approval steps
  • Check if the End User does have an Approval Manager
  • Request contains no value
  • Check System Log to troubleshoot the issue

Question 16

Question
When merging Accounts with associated contacts, opportunities,and cases what cred do you need?
Answer
  • Del on Account, edit on contacts, opportunities and cases
  • Edit on account, del on contacts, opportunities and cases.

Question 17

Question
Sales user, Sys ad and Sales Director, needs to view a custom field on an object. How to achieve this?
Answer
  • Field level security to read only on these profiles
  • Create a custom profile
  • Create a record type
  • Field level security to view only on these profiles
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