Salesforce Admin 201 Exam Chunk 3 (66-90)

Brianne Wright
Quiz by , created over 2 years ago

Quiz on Salesforce Admin 201 Exam Chunk 3 (66-90), created by Brianne Wright on 11/22/2016.

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Brianne Wright
Created by Brianne Wright over 2 years ago
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Question 1

Question
What is the purpose of the AppExhange? Choose 2 answers
Answer
  • partners can download accounts and contacts to collaborate on sales deals
  • admins can download and customize pre-built dashboard and reports
  • customers can share and install apps published by Salesforce partners
  • support users can install the Service Cloud console custom app

Question 2

Question
Which level of access can be set when sharing a document folder with users? Choose 2 answers
Answer
  • read/write/create/read-only
  • read/write
  • read/write/create/delete
  • read-only

Question 3

Question
Which of the following is NOT a standard object?
Answer
  • contract
  • sale
  • opportunity
  • campaign

Question 4

Question
What is an option when customizing a report? Choose 3 answers
Answer
  • add a gauge component
  • add a filter
  • summarize fields
  • schedule a refresh time
  • add a grouping

Question 5

Question
What will occur when a system admin creates a dynamic dashboard?
Answer
  • the dashboard refreshes automatically whenever the underlying data changes
  • the dashboard automatically send an email when the underlying data changes
  • the dashboard component resizes based on the device used to view it
  • the data displayed varies based on the user viewing the dashboard

Question 6

Question
A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce admin would take to troubleshoot the problem?
Answer
  • change the login IP ranges
  • unlock the user
  • view the login history
  • reset the password

Question 7

Question
The admin at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?
Answer
  • lookup filter
  • lookup relationship
  • formula
  • hierarchical relationship

Question 8

Question
What action is possible with a workflow task? Choose 2 answers
Answer
  • a task can be assigned to a Chatter Free user
  • a task can be tracked in the activity history
  • a task can be reused in multiple workflow rules
  • a single task can be assigned to multiple users

Question 9

Question
When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
Answer
  • record currency
  • personnel currency
  • corporate currency
  • active currency

Question 10

Question
A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an admin meet this requirement?
Answer
  • create the workflow rule on opportunity object
  • create an auto-response rule based on the opportunity amount
  • create a validation rule that evaluates the account rating
  • create an escalation rule based on the opportunity amount

Question 11

Question
Universal Container has two sales groups, each with its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
Answer
  • multi-select picklists
  • record types
  • roles
  • page layouts

Question 12

Question
Permission set to User is a ___ to __ relationship
Answer
  • one, one
  • one, many
  • many, one
  • many, many

Question 13

Question
What is the purpose of the Service Cloud (customer) portal? Choose 2 answers
Answer
  • to provide Web Self Service by exposing Knowledge articles
  • to share support reports and dashboard with high profile accounts
  • to allow partners to access contact records for case collaboration
  • to allow customers to log in and check the status of cases online

Question 14

Question
Which permission is required to convert a lead? Choose 2 answers
Answer
  • "create" and "edit" access for leads, accounts, contacts, and opportunities
  • "transfer" access for leads, accounts contacts, and opportunities
  • "convert leads" profile permission
  • "import leads" profile permission

Question 15

Question
What can users do with Mobile Lite? Choose 2 answers
Answer
  • view/create/edit/delete accounts, contacts, and opportunities
  • search for records that were not previously downloaded to a mobile device
  • view/create/edit/delete custom objects
  • view campaign and manage campaign members

Question 16

Question
Universal Container currently assigns its user from the facilities and IT teams to the same profile. Universal Container recently created a custom object to track company cares and wants only users from the facilities team to have access to this new object. How can an admin meet this requirement?
Answer
  • modify the standard profile currently shared by both teams
  • assign the facilities team to a new role in the hierarchy
  • configure field level security on the new object for the facilities team
  • create a custom profile for users on the facilities team

Question 17

Question
When importing data, what happens if some records do NOT meet the data validation criteria?
Answer
  • import process ignores the data validation criteria
  • import process fails only for the records with invalid data
  • import process requires user authorization to import the invalid records
  • import process aborts when it encounters the first invalid record

Question 18

Question
Which field type can be used as an external ID? Choose 3 answers
Answer
  • number field
  • email field
  • formula field
  • text field
  • url field

Question 19

Question
Universal Container has two business groups, products and services. Both groups will be using (?) to track deals, but different fields are required by each group. How should a system admin meet this requirement? Choose 2 answers
Answer
  • create two sales processes
  • create two record types
  • create permission sets
  • create two page layouts

Question 20

Question
What should a system admin consider when deleting a custom field? Choose 3 answers
Answer
  • existing field values must be transferred to a new custom field
  • field must be removed from page layouts after being deleted
  • field values should be archived before a field is deleted
  • deleted fields and values can be restored from the recycle bin within 15 days
  • fields used in workflow and assignment rules cannot be deleted

Question 21

Question
How can a system admin grant users access to dashboards? Choose 2 answers
Answer
  • create and share data categories
  • designate running users
  • share folders with public groups
  • share folders with roles

Question 22

Question
What does a custom report type determine? Choose 2 answers
Answer
  • the field that can be used as columns when building a report
  • the report format of the resulting report
  • the objects that are available when building a report
  • the custom summary formulas displayed in a resulting report

Question 23

Question
A system admin at Universal Container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed staged. Which data validation tool can be used to accomplish this? Choose 2 answers
Answer
  • workflow approvals
  • record types and read-only page layouts
  • data validation rules
  • formula fields

Question 24

Question
Which option is available to a system admin when managing passwords for Salesforce Users? Choose 3 answers
Answer
  • admins can assign a password to a set of users
  • admins can customize the message sent to locked-out users
  • admins can enforce all numeric password policy
  • admins can reset passwords for all users at once
  • admins can grant users the "password never expires" permission

Question 25

Question
Match the automation rules with the order in which they are processed: 1. 2. 3. 4. escalation rules assignment rules validation rules workflow rules
Answer
  • 1. assignment rules 2. validation rules 3. workflow rules 4. escalation rules
  • 1. validation rules 2. assignment rules 3. workflow rules 4. escalation rules
  • 1. validation rules 2. workflow rules 3. assignment rules 4. escalation rules