Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system admin use to meet this requirement? Choose 3 answers
Which schedule type can be defined for a product? Choose 2 answers
what item appears in a user's My Unresolved items after synchronization using Salesforce for Outlook? Choose 2 answers
contacts not assigned to an account
emails not assigned to a record
cases not assigned to a contact
notes not assigned to a record
Sales managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time off requests. Which permission should a system admin enable in a custom profile to meet this requirement in a private sharing model?
"view all data"
"view all for opportunities"
"read for accounts"
"read for opportunities"
A system admin at Universal Containers create a new account record type. However, sales users are unable to select the record type when creating new account records. What is a possible reason for this? Choose 2 answers
the record type has not been activated
the record type has not been set as the default record type
the record type does not have an assigned page layout
the record type has not been added to the sales user profile
Which of the following is NOT a standard Salesforce application? Select all that apply (pick 2)
The marketing team, several (but not all) executive users, and several (but not all) users from sales ops should be granted the ability to access several list views and a report folder. As the Salesforce admin, how would you structure access?
create a new public group and assign each user to this group. Specify the public group within the sharing criteria for each list view and the folder report.
specify the named users and roles within the sharing criteria for each list view and the report folder
create a new role and assign each user to this role. Specify this role within the sharing criteria for each list view and the report folder
create a new permission set and assign each user the permission set. Specify access to the list views and report folder within the permission set.
Jim is a traveling sales rep and has just landed from a cross-country flight. He views his calendar in Salesforce and notices that his calendar appointments are displaying several hours off. What is likely the cause?
the Salesforce org's time zone needs to be changed to reflect the change in time zone
Jim needs to update the time zone on his laptop to reflect the change in time zone
the locale on Kim's user record is set incorrectly
the time zone on Kim's user record needs to be updated to reflect the change in time zone
Universal Containers requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system admin use to accomplish this?
data export service
account analytic snapshot
account report export
Which statement about Chatter posts and comments is true?
posts made to a user's profile are visible to all users in the organization
posts to a user's profile are hidden from anyone below the user in the role hierarchy
updates to the chatter feed on a record are only visible to users with access to the record
posts to a user's profile can be made private by checking the lock icon
What is a method for adding content to Salesforce CRM Content? Choose 2 answers
Data Loader can do ___ objects
Universal Container uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password." What does the admin need to configure to meet this requirement?
What task can a delegated admin perform? Choose 3 answers
create new user profiles
log in as a user who has granted login access
manage specified custom objects
reset passwords for all users
manage users within specified roles
The support group at Universal Container wants agents to capture different information for product support and inquiry cases. What feature should an admin use to meet these requirements? Choose 3 answers
What does a page layout allow an admin to control?
the fields users see in reports and list views
the record types available to each role and profile
the business process and related picklist values displayed
the fields users see on detail and edit pages
Bob is a Salesforce system admin. He creates a sandbox to test a feature that will require activation. Bob submits a case to Salesforce support from the production environment. Support requests the org ID of the environment that Bob would like the feature activated within. Bob can provide support the production org ID, as the sandbox and production org IDs will match.
No, the production org ID will never match the org ID of any of its sandboxes
only in the case where the sandbox created is a developer sandbox
only in the case where the sandbox created is a full sandbox
Yes, the production org ID will always match the org ID of its sandboxes
Which relationship can be selected in a custom report type where Accounts is the primary object and the Contacts is the related object?
each contact must have a related account
each account may or may not have related contacts
each contact may or may not have related accounts
each account must not have related contacts
What should an admin consider with configuring workflow rules? Choose 2 answers
rules can be evaluated when records are created or edited
rule actions can take place immediately or on a specific date
all existing records are evaluated when a new rule is activated
rules must be deactivated before using an import wizard
What action can a user with the standard system admin profile take? Choose 3 answers
access a log of the records a user has viewed
reset all user passwords
define and assign custom profiles to users
assign feature licenses to users
delete user records
What option is available when scheduling a dashboard refresh? Choose 2 answers
schedule the dashboard to refresh in different time zones
send a refresh notification to users with access to the dashboard
define refresh times for specific dashboard components
view and remove scheduled dashboard refresh
Which component can be included in a custom home page layout? Choose 3 answers
trending chatter topics
messages and alerts
pending approval list
Which user is listed in the case history related list for case changes made for assignment and escalation rules?
the user who created the assignment or escalation rule
the owner of the case when the rule was triggered
the automated case user specified in the support settings
Which setting can a system administrator enable in the user interface? pick 2
chatter messenger for specific users
customizable recent tags
printable list views
related list hover links
When can a validation rule be used to prevent invalid data? choose 3 answers
when records are updated by a workflow rule
when records are submitted using web-to-lead
when records are deleted by a user
when records are edited by a user
when records are imported
What is the purpose of the ideas community? Choose 2 answers
to comment on and vote for idea posted by other community members
to post customer ideas by logging cases on the ideas tab of the portal
to provide access to articles that answer questions around an idea theme
to invite customers, partners, and employees to submit ideas around a theme
Universal Container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an admin meet this request?
add sales engineers to opportunity teams
add sales engineers to accounts teams
enable chatter feed tracking on opportunities
add chatter groups to opportunities
Which are single data points:
gages and metrics
none of the above
Universal Container is using a private sharing model. The US sales director needs full access to all records owned by the US sales represenattives. How can this be accomplished?
define a role hierarchy where the US sales representatives roll up to the sales director
place the US sales director in a quese with the US sales representatives
give the US sales director read/write/edit/delete object permission on the profile
define a role hierarchy where the US sales director rolls up to the CEO
What is required to make a user an approver in the approval process?
the user must be set up as a delegated approver
the user must be in the same role as the approval submitter in the role hierarchy
the user must have read permission for the object in the approval process
the user must opt in to receive email alerts when an approval request is requested
IPI support has office hours Mon-Sun 8am-8pm but does not work Christmas, Thanksgiving, and several other holidays throughout the year. Cases are escalated according to working hours within the organization. How should this be configured in Salesforce? (select 2)
a recurring holiday must be added for each holiday and associated to the appropriate business hours
configuration of business hours and holidays is not required
Business hours must be configured to define the working hours Mon-Sun 8am-8pm
Salesforce automatically adds holidays, simply select all that apply
Jim has logged into Salesforce. He clicks the leads__along the top of the screen, and then clicks the new button. He enters a lead name, company, and demographic information, and clicks save. Jim has created a lead __ within the lead __.
tab, record, object
tab, object, record
object, tab, record
object, record, tab
Which circumstance will prevent a system admin from deleting a custom field?
the field is part of a field dependency
the field is used in a report
the field is used in a workflow field update
the field is used in a page layout
Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an admin accomplish this? Choose 2 answers
create a page layout
create a validation rule
create a support processes
create custom fields
What permission is set in a user profile? Choose 3 answers