Which statement about products and price books is true? Choose 2 answers
price books that contain assets cannot contain products
the standard and list price for a product can be listed in multiple currencies
products without a price are automatically added to the standard price book
a product can have a different list price in different price books
Which data can be highlighted in a report using conditional highlighting? choose 3 answers
group by field names
__ bypass workflow on ___;__ on ___.
can, data loader, can't, import wizard
can't, data loader; can, import wizard
Julie and Jim are both sales reps in your organization and are collaborating on an account "Squared Wireless." Jim currently owns the account, and Julie cannot view the record in Salesforce. Jim would like for Julie to have the ability to view and edit the "Squared Wireless" account record. All other account records owned by Jim should remain not visible to Julie. Account collaboration is rare within your organization. Julie and Kim are assigned the same role and profile. How can this be resolved in Salesforce?
create a criteria-based sharing rule to grant access to records as needed
add Julie and JIm to a public group "Sales Collaboration." Create a sharing rule that grants members of "Sales Collab" read/write access to account records owned by users in "Sales Collab."
Instruct JIm to manually share the account record
set the org-wide defaults for accounts to read only
Sales reps at UC should not be able to create leads, delete their own accounts, or send mass emails. How can an admin meet these requirements?
change the OWD default settings
modify a standard profile
create a custom profile
create a sharing rule
Customer Service reps must be able to create cases and edit cases that they own. However, they should not be able to view cases owned by any other users. Org-wide defaults for the case object must be set to which of the following?
public read only
4 types of actions that can appear in a workflow: (pick 4)
Sales management at Universal Container needs to display the information below in each account record: amount of all closed-won opportunities, amount of all open opportunities. Which feature should a system admin use to meet this requirement?
roll-up summary fields
cross-object formula fields
calculated columns in the related list
workflow rules with field updates
What setting is controlled by a user's profile? Choose 3 answers
feature license assignment
record type assignment
The sales team at Universal Container wants an easy solution to gather customer requirements and share presentations with their customers. What should an admin do to help the sales team achieve this goal? Choose 2 answers
create opportunity teams for customers
add customers to private chatter groups
add customers to libraries
use chatter files to share presentations
A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers
when a validation rule triggered for the record
when the action is deleted from the workflow queue
when another record triggers the same workflow rule
when the record no longer matches the rule criteria
Universal Container needs to synchronize data between Salesforce and external financial system. How can a system admin accomplish this?
use an external ID field to match records between the systems
use the data loader to upsert Salesforce records into the financial system
use the data loader to match records between the systems
use the Excel connector to export records from both systems into Excel
***Universal Containers set the organization-wide default for opportunities to private. Which record will an opportunity pipeline report return?
opportunities for the entire sales organization regardless of the user running the report
opportunities owned by the user running the report and users in the same role in the role hierarchy
opportunities owned by the user running the report and users below them in the role hierarchy
opportunities for which the user running the report is also the account owner
When a lead is converted and an opportunity record is created, which object is related to the new opportunity by default? Choose 2 answers
What does the controlling field determine when field dependencies are being created?
the dependent fields that appear on a layout
the values that appear in the dependent field
the default value populated in the dependent field
the field-level-security for the dependent field
The recruiting team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like to support representative dedicated to each account to be notified a month before the account's support plan expires. What should an admin configure to meet this requirement?
Universal COntainer has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representatives do to ensure the marketing team can access the opportunity?
change the opportunity owner to the public group
add the public group to the opportunity team
manually share the record with the public group
When should a system admin consider using the Salesforce AppExchange? Choose 2 answers
when looking for pre-built custom applications and tools
to submit ideas for Salesforce application enhancements
when standard Salesforce functionality needs to be extended
to find answers to Salesforce application questions
Which feature license can be assigned to a user record in Salesforce? Choose 2 answers
service Cloud user
Universal Container has a private sharing model in which region sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions. What permission can a system admin enable to meet this requirement in the regional sales managers' customer profile?
"view all data"
"visible" for the sales app
"read" for opportunities
"view all" for opportunities
What should be considered when configuring the lead conversion process? Choose 2 answers
roll-up summary lead fields can be mapped to custom contact fields
custom lead fields can be mapped to custom object fields
standard lead fields are automatically converted into account, contract, and opportunity fields
custom lead fields can be mapped to account, contact, and opportunity fields
Use Import Wizard for five things only:
custom object records
Which feature allows a user to group campaigns within a specific marketing program or initiative?
When using sharing rules, what users can records be shared with? Choose 2 answers
roles and subordiantes
***Universal Container wants to ensure that users complete the standard industry field when creating a new account record. To address the concern, the admin set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field. What should an admin do to troubleshoot the issue? Choose 2 answers
verify the Industry field is set as required on all the account page layouts assigned to the users
verify the users have Edit permission for accounts on their profiles
verify the users have the "Modify All Data" permissions for the account on their profiles
verify the field-level security for the industry field is not set to "read only" on the user profiles
Jenny is a Salesforce.com admin for Inspired Products, Inc (IPI). IPI's fiscal quarters are comprised of two four week months, and one five week month, beginning in January. IPI would like to report on their opportunity pipeline segmented by fiscal quarter. What does Jenny need to consider when configuring Salesforce?
fiscal year config is not required
custom fiscal years must be configured to suit IPI's needs. Once enabled, custom fiscal years CANNOT be disabled
standard fiscal years can be configured to suit IPI's needs
A marketing user needs to create a new campaign, but eh "New" button is NOT visible from the campaign home page. The system admin has verified that the user has the "Create" profile permission for the campaign object. How should the system admin resolve the issue?
select the Marketing User check box in the user record
select the "Manage Campaign" profile permissions
add the "New" button to the page layout using the page layout editor
grant the user "Read" profile permissions for the Campaign object
A system admin at Universal Containers created a custom object to capture custom feedback. How can the admin ensure that users have access to this new object?
add fields from the feedback object to the account page layout
create a role in the hierarchy to provide user access to the new object
create a lookup relationship from the account page to the feedback object
assign the feedback page layout to the appropriate user profiles
What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
A user is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system admin help the user log into Salesforce? Choose 2 answers
send an email to user containing the user's password
login as the user and enter a new password
click "reset Password" on the user's record detail page