CHL Chapter 7 Quiz

william Hoover
Quiz by william Hoover, updated more than 1 year ago
william Hoover
Created by william Hoover almost 4 years ago
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Description

Iahcsmm Sterile Processing (CHL Exam) Quiz on CHL Chapter 7 Quiz , created by william Hoover on 05/03/2017.

Resource summary

Question 1

Question
Coaching can _________ work-related stress
Answer
  • Increase
  • Reduce

Question 2

Question
A type of leader who prefers to make decisions and resolve problems without input from affected staff members
Answer
  • Bureaucratic
  • Autocratic
  • Laissez-faire
  • Coach

Question 3

Question
Coaching can only be successful where there is trust between the manager and staff members
Answer
  • True
  • False

Question 4

Question
A formal or informal relationship in which an experienced staff member provides advice and counsel to a less-experienced staff member
Answer
  • Training
  • Mentoring
  • Managing
  • Preceptoring

Question 5

Question
An abstract idea about what the healthcare facility or the Central Service department would be like if it was ideal
Answer
  • Performance Improvement Plan
  • Strategic Goal
  • Vision
  • Mission

Question 6

Question
An inner drive toward an emotionally pleasurable experience in which one accepts responsibility for the outcomes
Answer
  • Motivation (intrinsic)
  • Motivation (extrinsic)
  • Ambition
  • Determination

Question 7

Question
A type of social ability that allows persons to monitor their and others emotions, to discriminate among them, and to use the information to guide their own thinking and behavior
Answer
  • Intuition
  • Empathy
  • Emotional Intelligence
  • Environmental Intuitiveness

Question 8

Question
The act of granting authority to employees to make key decisions withing the employees areas of responsibility
Answer
  • Delegation
  • Empowerment
  • Competency-based Direction
  • Laissez-Faire

Question 9

Question
Leaders who practice this type of leadership place empahasis on the enforcement of policies, procedures, and rules
Answer
  • Bureaucratic
  • Autocratic
  • Transformational
  • Democratic

Question 10

Question
These leaders create a vision, constantly promote it to their staff members, and use it to determine the best courses of action
Answer
  • Democratic
  • Empowering
  • Transformational
  • Autocratic
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