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QDM Final
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Questions in this quiz (95)
1Which of the following can be achieved through quality improvements?
- AFlexible/competitive pricing
- BLower warranty costs
- CLower rework and scrap costs
- DIncreased productivity
- EIncreased Reputation
- FAll of the above
2Which of the following is NOT one of the major categories of costs associated with quality?
- AInternal Failure costs
- BAppraisal costs
- CPrevention costs
- DExternal failure costs
- ENone of the above; they are all major categories of costs associated with quality
3Poka-yoke is the Japanese term for:
- AFoolproof
- BContinuous improvement
- CFishbone diagram
- DCard
- EJust-in-time production
4A checklist is a simplistic form of:
- Apoka-yoke
- Bcheck sheet
- Ckanban
- DPareto chart
- EKaizen
5Which of the following is not a typical inspection point?
- Awhen production or service is complete
- Bafter a costly process
- Cupon receipt of goods from your supplier
- Dat the supplier's plant while the supplier is producing
- Ebefore the product is shipped to the customer
6To become ISO 9000 certified, organizations must:
- AHave an onsite assessment
- Bdocument quality procedures
- Chave an ongoing series of audits of their products or service
- Dall of the above
- Enone of the above
7Based on his 14 Points, Deming is a strong proponent of:
- Alooking for the cheapest supplier
- Btraining and knowledge
- Can increase in numerical quotas to boost productivity
- Dall of the above
8Total quality management emphasizes:
- Aa commitment to quality that goes beyond internal company issues to supplier and customers
- Bthe responsibility of the quality control staff to identify and solve all quality-related problems
- Ca process where mostly statisticians get involved
- Da system where strong managers are the only decision makers
- EISO 14000 certification
9Kaizen principle is focused on continuous improvement
- ATrue
- BFalse
10One of the ways that just-in-time (or JIT) influences quality is that by reducing inventory, bad quality is exposed
- ATrue
- BFalse
11The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as:
- Apatent infringement
- Bcopycatting
- Cbenchmarking
- Demployee empowerment
- Econtinuous improvement
12A Three Sigma program has how many defects per million?
- A3
- B34
- C1500
- D2700
- E3 times the standard deviation
13If 1 million passengers pass through the St.Louis Airport with checked baggage each month, a successful Six Sigma program for baggage handling would result in how many passengers with misplaced luggage?
- A6 times the monthly standard deviation of passengers
- B3.4
- C2700
- D34
- E6
14Techniques for building employee empowerment include:
- Adeveloping open, supportive supervisors
- Bbuilding high-morale organizations
- Cbuilding communication networks that include employees
- Dmoving responsibility from both managers and staff to production employees
- Eall of the above are techniques for employee empowerment
15Pareto charts are a graphical way of identifying the few critical items from the many less important ones
- ATrue
- BFalse
16A cause-and-effect Diagram helps identify the sources of a problem
- ATrue
- BFalse
17Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a:
- Aflowchart
- BPareto chart
- Ccheck sheet
- Dpoka-yoke
- ETaguchi map
18A fishbone chart is also known as a:
- Akaizen diagram
- Bcause-and-effect diagram
- Cpoka-yoke diagram
- DTaguchi diagram
- EKanban diagram
19A manager tells her production employees, "It's no longer good enough that your work falls anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of:
- Ainternal benchmarking
- BSix Sigma
- CProcess control charts
- DISO 9000
- ETaguchi concepts
20Which of the following is FALSE regarding control charts?
- Acontrol charts graphically present data
- Bvalues above the upper control limits imply that the product's quality is exceeding expectations
- Ccontrol charts plot data over time
- Dcontrol charts are built so that new data can be quickly compared to past performance data
- ENone of the above is false
21Some degree of variability is present in almost all processes.
- ATrue
- BFalse
22The Central Limit Theorem states that when the sample size increases, the distribution of the sample means (x-bars) will approach the normal distribution
- ATrue
- BFalse
23In statistical process control, the range is often used as a substitute for the standard deviation
- ATrue
- BFalse
24The purpose of an x-bar chart is to determine whether there has been a:
- Achange in the percent defective in a sample
- Bchange in the number of defects in a sample
- Cchange in the central tendency (mean) of the process output
- Dchange in the dispersion (variability) of the process output
- Echange in the AOQ
25If the process average is in control, range must also be in control
- ATrue
- BFalse
26Mean (x-bar) charts and range (R) charts complement one another, one detecting shifts in process average, the other detecting shifts in process dispersion.
- ATrue
- BFalse
27The p-chart is appropriate to plot the number of typographic errors per page of text.
- ATrue
- BFalse
28A c-chart is appropriate to plot the number of flaws in a bolt of fabric
- ATrue
- BFalse
29The upper and lower limits for diving ring diameters made by John's Swimming Co. are 40 and 39 cm., respectively. John took 11 samples with the following average diameters (39, 39.1, 39.2, 39.3, 39.4, 39.5, 39.6, 39.7, 39.8, 39.9, 40). Is this process in control?
- AYes, no diameters exceeded the control limits
- BNo, some diameters exceeded the control limits
- CNo, the range is not in control
- DNo, there is a distinguishable pattern to the samples
- EThere is not enough information to make a decision
30A process that is assumed to be in control with limits of 89 +/- 2 had sample averages for the x-bar chart of the following: 87.1, 87, 87.2, 89, 90, 88.5, 89.5, and 88. Is the process in control?
- ANot enough information to tell
- BYes
- CNo, there is a distinguishable trend
- DNo, two or more consecutive points are very near the lower (or upper) limit
- ENo, one or more averages exceeded the limits
31an x-bar control chart was examined and no data points fell outside of the limits. Can this process be considered in control?
- A(a) not yet, there could be a pattern to the points
- B(b) Not yet, the R-Chart must be checked
- C(c) Not yet, the number of samples must be known
- DYes
- EBoth A and B
32For a 3-sigma x-bar chart where the process standard deviation (sigma) is known, the upper control limit:
- Ais 3* sigma above the average of sample means
- Bis 3* sigma/SQRT(n) above the average of the sample means
- Cis 3* sigma below the average of sample means
- Dis 3* sigma/SQRT(n) below the average of the sample means
- Ecannot be calculated unless the average range is known
33A manager wants to build 3-sigma x-bar control limits for a process. The target value for the mean of the process is 10 units, and the standard deviation of the process is 6. If samples of size 9 are to be taken, what will be the upper and lower control limits, respectively?
- A-8 and 28
- B16 and 4
- C4 and 16
- D8 and 12
- E12 and 8
34A manager wishes to build a 3-sigma range chart for a process. The sample size is 5, the mean of sample means is 16.01, and the average range is 5.3. What are the UCL and LCL, respectively, for this range chart?
- A11.2 and 0
- B31.91 and 0.11
- C33.9 and 0
- D6.3 and 0
- E33.9 and 11.2
35Ten samples of a process measuring the number of returns per 100 receipts were taken for a local retail store. The number of returns were 10, 0, 11, 7, 3, 12, 8, 4, 6, and 11. What are the UCL and LCL for the p-bar conrol chart with 6-sigma quality?
- A0.2447 and -0.0827
- B0.2447 and 0
- C0.1629 and 0
- D8.1 and 0.0273
- EThere is not enough information to answer the question
36The assembly line is a classic example of a repetitive process
- ATrue
- BFalse
37A typical full-service restaurant uses a product-focused process
- ATrue
- BFalse
38The tool that calculates which process has the lowest cost at any specified production volume is a crossover chart
- ATrue
- BFalse
39A product-focused process is commonly used to product:
- Alow-volume, high variety products
- Bhigh-volume, low-variety products
- Chigh-volume, high-variety products
- Dhigh-volume products of either high- or low-variety
- Elow-variety products at either high-or low-volume
40Which of the following products is likely to be assembled on a repetitive process line
- Acustom cakes
- Bautomobiles
- Csteel
- Dbeer
- Ecustom personal computers
41One of the similarities between process focus and mass-customization is:
- Athe use of modules
- Bthe volume of outputs
- Cthe variety of outputs
- Dmany departments and many routings
- Eall of the above are similarities
42Which of the following characteristics best describes repetitive focus?
- Aoperators are broadly skilled
- Blow volume, high variety
- Cit uses sophisticated scheduling to accommodate custom orders
- Dit is widely used for the manufacture of steel
- Eits output is a standardized product produced from modules
43High fixed costs and low variable costs are typical of which approach?
- A(a) Product
- B(b) repetitive
- C(c) mass customization
- D(D) process
- EA and C
44Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. which of the following statements is TRUE?
- Athe crossover point is approximately 6667 units
- BIt is impossible for one process to have both of its costs lower than those of another process
- CProcess X is more profitable than process Y and should be selected
- DProcess X should be selected for very large production volumes
- EProcess Y is cheaper than process X at all volumes
45Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. what is the crossover point between process A and process B?
- A200 units
- B$5,000
- C50 units
- D$2,500
- E$9,500
46Time-function mapping is a flowchart that is organized to show duration (and sometimes location) of each step.
- ATrue
- BFalse
47Fixed costs are those costs that continue even if no units are produced
- ATrue
- BFalse
48Break-even is the number of units at which:
- Atotal profit equals total cost
- Btotal revenue equals total cost
- Ctotal revenue equals total variable cost
- Dtotal revenue equals price times quantity
- Etotal revenue equals total fixed cost
49Fabricators, Inc. wants to increase capacity by adding a new machine. The fixed costs for machine A are $90,000, and its variable cost is $15 per unit. The revenue is $21 per unit. What is the break-even point for machine A?
- A90,000 units
- B$90,000
- C4,286 units
- D15,000 units
- E$15,000
50Consider a production line with five stations. Station 1 can produce a unit is 9 minutes. Station 2 can produce a unit in 10 minutes. Station 3 has two identical machines, each of which can process a unit is 12 minutes (each unit only needs to be processed on one of the two machines. Station 4 can produce a unit in 5 minutes. Station 5 can produce a unit in 8 minutes. Which station is the bottleneck station?
- Astation 1
- Bstation 2
- Cstation 3
- Dstation 4
- Estation 5
51A work system has five stations that have process times of 5, 9, 4, 9, and 8. what is the throughput time of the system?
- A4
- B7
- C35
- D18
- EDepends on how these stations are arranged and whether some are working independently in parallel
52Which of the following is NOT one of the four principles of bottleneck management
- Alost time at the bottleneck is lost system capacity
- Brelease work orders to the system at the bottleneck's capacity pace
- Cincreased bottleneck capacity is increased system capacity
- Dbottlenecks should be moved to the end of the system process
- Eincreasing capacity at non-bottleneck stations is a mirage
53Effective capacity is typically larger than design capacity
- ATrue
- BFalse
54The Academic Computing Center has five trainers available in its computer labs to provide training sessions to students. Assume that the design capacity of the system is 1900 students per semester and that effective capacity equals 90% of design capacity. If the number of students who actually got their orientation session is 1500, what is the efficiency of the system?
- A87.7%
- B1350 students
- C78.9%
- D90%
- E1710 students
55Manufacturers may want to locate close to their customers if the transportation of finished goods is expensive or difficult
- ATrue
- BFalse
56The reason fast food restaurants often are found in close proximity to each other is:
- Alow cost
- Bthey enjoy competition
- Clocation clustering near high traffic flows
- Davailability of skilled labor
- Eall of the above
57Which of the following workplaces is the most productive?
- A$10 daily wage, 1 part produced daily
- B$500 daily wage, 100 parts produced daily
- C$50 daily wage, 10 parts produced daily
- D$30 daily wage, 5 parts produced daily
- E$100 daily wage, 21 parts produced daily
58Evaluating location alternatives by comparing their composite (weighted-average) scores involves which of the following?
- Alinear regression analysis
- Btransportation model analysis
- Ccrossover analysis
- Dcost-volume analysis
- Efactor-rating analysis
59The center-of-gravity method finds the location of a centralized facility, such as a distribution center, that will maximize the organization's revenue.
- ATrue
- BFalse
60The transportation model
- Aminimizes total production and transportation costs
- Bmaximizes revenues
- Cminimizes total fixed costs
- Dminimizes total transportation costs
- Eminimizes the movement of goods
61Geographic information systems can assist the location decision by:
- Aupdating transportation method solutions
- Bproviding good internet placement for virtual storefronts
- Ccombining geography with demographic analysis
- Dcomputerizing factor-rating analysis
- Eautomating center-of-gravity problems
62The objective of layout strategy is to develop an effective and efficient layout that will meet the firm's competitive requirements
- ATrue
- BFalse
63A hospital's layout most closely resembles which of the following?
- Aproduct oriented
- Bwork cell
- Cretail
- Djob shop
- Eproject
64"A special arrangement of machinery and equipment to focus on production of a single product or group of related products" describes what layout type?
- Aintermittent production
- Bwarehouse layout
- Cfixed-position layout
- Dwork cell
- Ejob shop
65Which of the statements below best describes office layout?
- Aaddresses the layout requirements of large, bulky projects such as ships and buildings
- Bseeks the best personnel and machine utilization in repetitive or continuous production
- Callocates shelf space and responds to customer behavior
- Dposition workers, their equipment, and offices to provide for movement of information
- Edeals with low-volume, high-variety production
66In the office relationship chart, which rating reflects the highest importance for two departments' closeness to each other?
- AA
- BX
- CI
- DO
- EE
67Workspace can inspire informal and productive encounters if it balances what three physical and social aspects?
- Aprivacy, persuasion, and permission
- Bproximity, privacy, and persuasion
- Cproximity, privacy, and permission
- Dproximity, persuasion, and passion
- Eproximity, persuasion, and permission
68The main goal of retail layout is
- Aminimizing storage costs
- Bminimizing material handling cost
- Cminimizing customer confusion regarding location of items
- Dmaximizing profitability per square foot of floor space
- Eminimizing space required
69Which of the following is NOT a retail layout practice?
- Ause end-aisle locations to maximize product exposure
- Buse prominent locations for high-impulse and high-margin items
- Clocate the high-draw items around the periphery of the store
- Ddistribute power items throughout the store
- Eall of the above are retail layout practices
70What is the primary reason retailers tend to locate high-draw items around the periphery of the store?
- Amore shelf space for those popular items is available around the periphery
- Bthis arrangement allows customers to travel through the store as quickly as possible
- Cthe arrangement will help to maximize customer exposure to other items in the store
- Dit is easier to put large advertisement signs on the outside walls right next to the items
- Ethere will be less congestion of customers than there would be in the middle
71Slotting fees
- Aare not a part of Walmart's business practices
- Bare charged by retailers to stock a product
- Ccan reduce the ability of small businesses to introduce new products
- Dcan amount to as much as $25,000
- Eall of the above
72The major problem addressed by the warehouse layout strategy is
- Aminimizing difficulties caused by material flow varying with each product
- Blocating the docks near a convenient access point to the closest highway
- Cbalancing product flow from one work station to the next
- Drequiring frequent close contact between forklift drivers and item pickers
- Eaddressing trade-offs between space and material handling
73Cross-docking refers to which of the following
- Adocks are placed in the warehouse according to the direction (north, south, east, or west) from which the truck is arriving
- Bthe same dock is used to unload and then reload the same truck
- Cthe same docks can be used either incoming or outbound shipments
- Dwarehouse docks are designed in the shape of a cross
- Eavoid placing materials or supplies in storage by processing them as they are received
74For which of the following operations would a fixed-position layout be MOST appropriate?
- Arefining for crude oil
- Bassembling automobiles
- Cproducing TV sets
- Drunning an insurance agency
- Econstructing a highway tunnel
75Which type of layout features departments or other functional groupings in which similar activities are performed?
- Afixed-position
- Bmass production
- Cunit production
- Dprocess-oriented
- Eproduct-oriented
76Mathematically, takt time is
- Aa fictional time increment similar to a therblig
- Bunits required divided by workers required
- Cworkers required divided by total operation time required
- Dtotal work time available divided by units required
- Eunits required divided by total work time available
77With the "many suppliers" sourcing strategy, the order usually goes to the supplier that offers the highest quality
- ATrue
- BFalse
78which sourcing strategy is particularly common when the products being sourced are commodities?
- Amany suppliers
- Bfew suppliers
- Cvertical integration
- Dvirtual companies
- Ekeiretsu
79A fried chicken fast-food chain that acquired feed mills and poultry farms has performed which of the following?
- Ahorizontal integration
- Bforward integration
- Ccurrent transformation
- Djob expansion
- Ebackward integration
80A rice mill in south Louisiana purchases the trucking firm that transports packaged rice to distributors. This is an example of which of the following?
- Abackward integration
- Bkeiretsu
- Cforward integration
- Dcurrent transformation
- Ehorizontal integration
81A restaurant runs a special promotion on lobster and plans to sell twice as many lobsters as usual. When this large order is sent to the distributor, the distributor assumes that large size is a trend, not a one-time event. the distributor therefore places an even larger order with the lobsterman. this behavior is the result of which of the following?
- Avendor-managed inventory
- BCPFR
- Cdouble marginalization
- Dpostponement
- Ethe bullwhip effect
82The bullwhip effect refers to the increasing fluctuations in orders that often occur as orders move through the supply chain
- ATrue
- BFalse
83The overarching solution to the bullwhip effect is simply for supply chain members to share information and work together
- ATrue
- BFalse
84Which of the following is NOT a potential cause of the bullwhip effect
- Aprice fluctuations
- Border batching
- Cdemand forecast errors
- Dshortage gaming
- Echannel coordination
85Which of the following is the prescribed remedy when the bullwhip effect is caused by shortage gaming?
- Achannel coordination
- Bshare demand information
- Callocate orders based on past demand
- Dincrease capacity
- Eprice stabilization
86Which of the following is generally found in most Lean environments?
- Aa push system for high margin items and a pull system for low margin items
- Ba push or pull system, depending upon the rate of demand
- Ca push system for purchased parts and a pull system for manufactured parts
- Dpush systems
- Epull systems
87Which of the following is specifically characterized by a focus on continuous improvement, respect for people, and standard work practices?
- AJust-in-time (JIT)
- BMaterial requirements planning (MRP)
- Clean operations
- DToyota Production System (TPS)
- Ekanban
88Which of the following is specifically characterized by continuous and forced problem solving via a focus on throughput and reduced inventory?
- Amaterial requirements planning (MRP)
- BToyota Production System (TPS)
- CLean operations
- DJust-in-time (JIT)
- Ekanban
89Which of the following is specifically characterized by the elimination of waste through a focus on exactly what the customer wants?
- Ajust-in-time (JIT)
- BToyota Production System (TPS)
- CMaterial Requirements planning (MRP)
- DLean operations
- Ekanban
90Which of the following is NOT one of the Seven Wastes?
- Atransportation
- Bmotion
- Coverproduction
- Dassignment
- Edefective product
91One goal of JIT partnerships is the removal of in-plant inventory by delivery in small lots directly to the using department as needed
- ATrue
- BFalse
92JIT systems carry inventory just in case something goes wrong
- ATrue
- BFalse
93Hidden problems are generally uncovered during the process of reducing inventory
- ATrue
- BFalse
94Characteristics of just-in-time partnerships do NOT include:
- Alarge lot sizes to save on setup costs and to gain quantity discounts
- Bproduce with zero defects
- Cfocus on core competencies
- Dlong-term contracts
- Eremoval of in-transit inventory
95Which one of the following statements is TRUE regarding JIT inventory?
- Ait exists just in case something goes wrong
- Bit is the minimum inventory necessary to keep a perfect system running
- Cit is minimized with large lot production
- Dit increases if setup costs decrease
- Eit hides variability
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- Description
- QDM final quizzes
- Author
- Dakota Hippern
- Language
- English
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- History
- Created on 15 May 2017 · updated on 15 May 2017
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