Question 1
Question
What is true about role hierarchy? Please select all that apply.
Answer
-
Represents the company's organization chart
-
Controls record roll up - forecasting & reporting
-
Controls read/write and transfer rules for each user
-
Controls data visability
Question 2
Question
Which tabs CANNOT have multiple record types? Please select all that apply.
Answer
-
Home
-
Reports
-
Documents
-
Leads
-
Forecast
Question 3
Question
Account teams are available for Professional Edition.
Question 4
Question
How many roles can you create for your company?
Question 5
Question
Field level security can be used to make a field required.
Question 6
Question
Data validation ensure the integrity of the data___________.
Question 7
Question
A business process can be associated with one or more record types and is made available to users based on their:
Answer
-
Role
-
Profile
-
OWD
-
License Type
-
Salesforce Edition
Question 8
Question
You can modify the contents of a folder if the folder access level is set to read/write.
Question 9
Question
Which statements are true about data validation? Please select all that apply.
Answer
-
All active validation rules are run each time at save
-
Data can be entered via Data Loader bypassing the validation rules
-
Multiple error messages can be displayed at the same time
-
Do not apply to existing data only run during subsequent record creation/updates
-
Validation rules can be activate/deactivated by the Admin
Question 10
Question
The "create new folder" link will only be visable to users with which permission?
Answer
-
Manage documents
-
Edit documents
-
Manage public documents
-
Create public documents
Question 11
Question
The documents tab does NOT have version control capabilities.
Question 12
Question
An account team can be added by all EXCEPT:
Question 13
Question
Workflow field updates specifies the field to be updated and the new value. Depending on the type of field, the following can be done EXCEPT:
Question 14
Question
Workflow tasks can be assigned to:
Please select all that apply.
Answer
-
Role
-
Record Creator
-
Users
-
Multiple Users
-
Record Owner
-
Sales Team
-
Account Team
Question 15
Question
The ________ can be customized to restrict user's ability to log into Salesforce.
Answer
-
Role
-
Security Settings
-
Profile
-
Page Layout
Question 16
Question
Salesforce can be setup to automatically send email alerts, assign tasks or update field values based on workflow
Question 17
Question
What is a sharing rule? Please select all that apply.
Answer
-
Automated rules that grant access to groups of users
-
Exceptions to OWD
-
Irrelevant for public read/write organizations
-
Rules given for a group of users working closely on a project
Question 18
Question
Please select the correct statement regarding Account, Opportunity and Case Owners.
Question 19
Question
The size limit for document uploads is:
Question 20
Question
A public group can be a combination of any of the following groups. Please select all that apply.
Answer
-
Users
-
Queues
-
Public Groups
-
Roles
-
Roles and Subordinates
Question 21
Question
What is true about a role?
Please select all that apply.
Answer
-
A user may be associated to one role
-
A user must be associated with one role
-
Controls the level of visibility that users have to an organizations data
-
Role is required while creating Record Types
-
A user can only have one role
Question 22
Question
Which of the following is NOT true about Manual Sharing?
Answer
-
Granting record access, one-off basis
-
Owner, anyone above owner in role hierarchy and Admin can manually share records
-
Cannot be done for accounts
-
Like sharing rules, irrelevant for pubilc read/write organizations
Question 23
Question
Please select which options allow restricing access via IP ranges.
Answer
-
Add trusted IP ranges for the entire org
-
Add trusted IP ranges for a city
-
Add trusted IP ranges for a specific department
-
Add trusted IP ranges on a Profile by Profile basis
Question 24
Question
Folders are used for organizing:
Please select all that apply.
Answer
-
Documents
-
Reports
-
Emails
-
Email templates
-
Dashboards
Question 25
Question
If using customizable forecasting then there is a separate forecast role hierarchy.
Question 26
Question
It is possible for a user to own a record but not be able to see it.
Question 27
Question
You must create the business process before creating record types for each of the following objects, EXCEPT:
Answer
-
Lead
-
Opportunity
-
Case
-
Campaign
-
Solutions
Question 28
Question
In order to implement more than one business process, multiple records types must also be implemented.
Question 29
Question
A workflow alert can be tracked in Activity History.
Question 30
Question
What is NOT true about sharing rules?
Answer
-
Sharing rules open up access whereas OWD restrict access
-
When you delete a sharing rule, the sharing access created by the rule is automatically removed
-
You can edit access levels for any sharing rule and change the specific group or roles for the rule
-
Sharing rules apply to all new and existing records owned by the specified role or group memebers
Question 31
Question
The Account, Contact and Opportunity Access options depend on your sharing model.
Question 32
Question
Picklist dependancy rules are not enforced during import.
Question 33
Question
Creates ads that display on search engines in Salesforce:
Question 34
Question
It is only necessary for Identity Confirmation if IP address is unknown and brower cookie does not exist.
Question 35
Question
Personal tags cannot be shared.
Question 36
Question
Export to Excel is available for Printable Lists.
Question 37
Question
You can map a custom lead field to a case.
Question 38
Question
What is the limit on the compiled size of the formula field?
Question 39
Question
Which of the following is not a Standard Business Object?
Answer
-
Contacts
-
Ideas
-
Accounts
-
Opportunties
Question 40
Question
Page layouts are assigned to users based on_______________.
Answer
-
Layout properties
-
Default settings
-
Admin settings
-
Profile settings
-
Role settings
Question 41
Question
What does a page layout control?
Please select all that apply.
Answer
-
How detail and edit pages are organized
-
Page section customizations
-
Which fields, related lists and custom links a user can see
-
Rollup summary
-
Field properties - visible, read only and required
Question 42
Question
History tracking can be performed on Standard Objects, EXCEPT:
Answer
-
Accounts
-
Forecasts
-
Contacts
-
Leads
-
Opportunites
Question 43
Question
Multiple Currencies is activated. What is the maximum granularity available for tracking changes in Currency Rates?
Answer
-
1 week
-
1 Day
-
1 Hour
-
1 Minute
Question 44
Question
A lookup field realtionship__________.
Answer
-
Links two formulas together
-
Links two page layouts together
-
Links two objects together
-
Links to roles together
Question 45
Question
When you configure search settings for your organization, the new value must be between 5 & 50.
Question 46
Question
What is NOT true about formulas?
Answer
-
Formulas cannot reference themselves
-
Fields that are used in formulas cannot be deleted
-
Can reference standard, custom or other formula fields
-
You cannot use Case statement in a formula field
Question 47
Question
On a page layout, some standard fields have properies which cannot be changed (e.g. the Created By and Modified By fields).
Question 48
Question
Standard picklist fields can be controlling fields but not dependent fields.
Question 49
Question
How many editions are there in Salesforce?
Question 50
Question
In List View Enhancements, user can export list results to a CSV file.
Question 51
Question
Users can search for public tags from the Sidebar and Advanced Search.
Question 52
Question
Changing the data type of an existing custom field can cause data loss while changing to number from percentage.
Question 53
Question
Custom Fiscal Year works on a define once and use everywhere rule.
Question 54
Question
The maximum number of values allowed in a controlling field is:
Question 55
Question
Which is NOT a profile component?
Answer
-
Custom Applications
-
UI Settings
-
Page Layouts
-
Field Level Security
-
Record Types Access
-
Permissions
-
Tab Visibility
Question 56
Question
If a standard object is renamed, the reports are renamed based on the new label value.
Question 57
Question
A custom multi-select picklist can be the controlling field for a dependent field.
Question 58
Question
What does a Company profile contain? (Choose 3)
Question 59
Question
Record types are not availble in___________.
Answer
-
Developer Edition
-
Enterprise Edition
-
Unlimited Edition
-
Professional Edition
Question 60
Question
Customizable forecasting cannot be enabled for use with Custom Fiscal Years.
Question 61
Question
What is a record type?
Answer
-
Allows you to define different sets of picklist values for both standard and custom picklist
-
Allows you to define different sets of picklist values only for standard picklist
-
Allows you to define different sets of picklist values only for custom picklist
-
Allows you to define different sets of picklist values only for new picklist
Question 62
Question
Do validation rules get enforced on the Lead Conversion?
Question 63
Question
Which workflow evaluation criteria cannot be used for Time Dependant Workflows?
Answer
-
When a record is created, or when a record is edited and did not previously meet the rule criteria
-
Only when a record is created
-
Every time a record is created or edited
-
All of the above can be used
Question 64
Question
Will data be lost in a custom field if the data type is changed to Number from any other field?
Answer
-
Yes
-
No
-
Depends on the data type
Question 65
Question
Which of the following cannot be on the controlling side of the Dependant Picklist?
Answer
-
Checkbox
-
Custom Picklist
-
Standard Picklist
-
Multi-Select Picklist
Question 66
Question
Standard users can import a maximum of how many account records in a session?
Question 67
Question
Which of the following objects cannot be imported via the Import wizard?
Answer
-
Leads
-
Accounts
-
Opportunities
-
Solutions
Question 68
Question
What is the impact on the user if the Organization Locale changes?
Answer
-
The default local of the user is also set to the new organization local
-
The system asks the user select either the organization local or their own
-
No impact, the user keeps using their own default local
-
When a new session occurs, the user will see everything in the new organization local
Question 69
Question
Which of the following is the best way to make a field mandatory?
Answer
-
Page Layout
-
Validation Rule
-
Profile
-
Field Level Security
Question 70
Question
Dashboards can be created by using standrad reports as source reports?
Question 71
Question
Salesforce record Id's are Identical in?
Answer
-
Production and Config only Sandbox
-
Production and Developer Sandbox
-
Production and Full Copy Sandbox
-
Record Id's are always different in different environment
Question 72
Question
How many days are deleted records kept in the Recycle Bin?
Question 73
Question
Which of the following field types cannot be used as an External ID?
Answer
-
Text
-
Number
-
Picklist
-
Email ID
Question 74
Question
Which of the following is not a roll up summary field operation?
Answer
-
SUM
-
MAX
-
MIN
-
COUNT
-
AVERAGE
Question 75
Question
What is the significance of the Primary Master - Detail relationship in a Juction Object?
Question 76
Question
A user successfully logs in at 3:00pm. If the login hours for the user's profile are set for 7:30am to 3:30pm, then what will happen at 3:31pm
Answer
-
User is automatically logged out
-
User keeps working continuously without any issues
-
User is asked in a popup window if they would like to extend their time
-
User is logged out once they to do any data manipulation
Question 77
Question
Which of the following is NOT a standard profile?
Answer
-
Marketing User
-
Sales User
-
Contract Manager
-
Solution Manager
Question 78
Question
Which of the following is not a standard Salesforce Application?
Answer
-
Service
-
Sales
-
Call Center
-
Community
-
Marketing
Question 79
Question
Which of the following is NOT standard Salesforce functionality?
Answer
-
Web to Lead
-
Web to Case
-
Email to Lead
-
Email to Case
Question 80
Question
API's are not available for use in which Salesforce edition?
Answer
-
Developer
-
Professional
-
Enterprise
-
Unlimited
Question 81
Question
Can an administrator change the profile settings of the Standard Solution Manager profile?
Question 82
Question
Queues cannot be created on created on which object?
Answer
-
Lead
-
Case
-
Account
-
Custom Object
Question 83
Question
A custom field is made read only from the field level security and required from Page layout. the field will be....
Question 84
Question
Which of the following is not a valid business process?
Answer
-
Sales
-
Marketing
-
Lead
-
Support
-
Solution
Question 85
Question
Can the User records be premanently deleted?
Question 86
Question
How many fields can be enabled for tracking on a custom object?
Answer
-
10
-
20
-
30
-
40
-
None of the Above
Question 87
Question
On Lead conversion, a Lead object custom field can not be mapped to which object custom field?
Answer
-
Accounts
-
Contacts
-
Case
-
Opportunity
Question 88
Question
Which feature is not available in Salesforce?
Answer
-
Profile based login hours
-
Profile based login IP ranges
-
Organization based login hours
-
Organization based login IP ranges
Question 89
Question
Which of the following is NOT a Mandatory Field while creating a User record?
Answer
-
Profile
-
Role
-
Alias
-
Community Name
Question 90
Question
On Lead Conversion, the close date of the newly created opportunity is automatically set to:
Answer
-
Blank
-
Today ()
-
Last day of the current quarter
-
Last day of the current month
-
Last day of the current year
Question 91
Question
Which of the following profile permissions will enable the User to edit any record, regardless of the sharing model?
Question 92
Question
Which tool should be used to import more then 65000 records?
Answer
-
The Import Wizard
-
Data Loader
-
Toad
Question 93
Question
Which of the following Email templates cannot be used to send a mass email?
Answer
-
Text
-
HTML with Letterhead
-
Custom HTML
-
Visualforce
Question 94
Question
Which of the following features allows you to send an email when an opportunity reaches a threshold value?
Answer
-
Validation Rule
-
Big Deal Alert
-
Opportunity Alert
-
Big Ticket Email
Question 95
Question
Is it possible for users to override their forecasts and forecasts of users below them in the forecast hierarchy?
Question 96
Question
Unmanaged packages do not include locked components but can be upgraded.
Question 97
Question
Which of the following is an automated process your organization can use to approve records?
Answer
-
Validation Process
-
Approval Process
-
Workflow Rules
-
Record Types
Question 98
Question
When are formula fields re-calculated?
Question 99
Question
How many custom summary formula fields are allowed on a single report?
Question 100
Question
Can a user create their own default Sales Team?
Question 101
Question
Conditional highlighting cannot be used for?
Answer
-
Matrix Reports
-
Summary Reports
-
Tabular Reports
-
None of the above
Question 102
Question
Which of the following cannot be used as a source report for the analytical snap shot?
Answer
-
Tabular Reports
-
Summary Reports
-
Matrix Reports
-
All can be used
Question 103
Question
Which import functionality should be used if one needs to import 30000 cases?
Answer
-
Import Wizard
-
Data Loader
-
Any one of A or B
-
None of A of B
Question 104
Question
Is it possible for a user to see different set of data in a report and in a dashboard on the same report?
Question 105
Question
Formatting of a report is maintained when it is exported via Printable view.
Question 106
Question
Conditional Highlighting only applies to the first summary field in the table?
Question 107
Question
How many roll up summary fields can be created in the Enterprise Edition on a custom object?
Question 108
Question
Which of the following is a Salesforce definition for a lead?
Answer
-
An organization, individual or company involved with your business such as customers, competitors and partners
-
Any potential revenue generating event, i.e. "sales deal"
-
Any person, organization or company that may be interested in your products and services, not yet customers
-
Any individual or influencer associated with an account
Question 109
Question
Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce?
Answer
-
Accounts
-
Assets
-
Console
-
Call Center
-
Campaign
Question 110
Question
All dashboards viewers see data based on the security settings of the Running User, regardless of their own personal security settings?
Question 111
Question
Escalation rules only run during the business hours with which they are associated.
Question 112
Question
An opportunity that reaches the threhold with 80% probablity will trigger additional alerts if the probability subsequently goes higher to 85%.
Answer
-
Yes
-
No
-
Depends on the settings
Question 113
Question
Which of the following is not part of the profile?
Answer
-
User License
-
Page Layout
-
Record Types
-
Field Level Security
-
Roles
Question 114
Question
With sharing rules, one can make automatic exceptions to the organization-wide default for defined sets of users.
Question 115
Question
Which of the following is not an available function in the formula fields?
Answer
-
Hyperlink
-
Substitute
-
RPad
-
Vlookup
Question 116
Question
The account team is a set of users that normally work together on__________?
Answer
-
Accounts
-
Leads
-
Opportunities
-
Contacts
-
Cases
Question 117
Question
How many custom fields can be created on an object in an unlimited edition?
Question 118
Question
Running user concept in Dashboard allows users to view data which normally they cannot view.
Question 119
Question
If you delete an emai from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin.
Question 120
Question
Which OWD sharing default are sharing rules irrelevant?
Question 121
Question
Can a user restrict access with the help of the sharing rules?
Question 122
Question
Which of the following packages can be upgraded?
Answer
-
Managed
-
Unmanaged
-
Both A & B
-
None of the Above
Question 123
Question
In which of the following editions can you create a managed package?
Answer
-
Professional Edition
-
Full Test Sandbox
-
Developer Edition
-
Unlimited Edition
-
Enterprise Edition
Question 124
Question
Auto response rules work on which objects?
Question 125
Question
Which type of reports can't be used to create groups of data or charts?
Answer
-
Tabular
-
Summary
-
Matrix
-
None of the Above
Question 126
Question
A sales team is a set of users that normally work together on _____________?
Answer
-
Account
-
Leads
-
Opportunities
-
Contacts
-
Cases
Question 127
Question
How do you determine if the Approval process has been edited?
Question 128
Question
What happens when a user owns an opportunity record but does not have the read permission on the opportunity object?
Answer
-
They can still see the record
-
They are not able to see the record
-
This case can never arise, as it conflicts with established sharing rules
Question 129
Question
How many ranges can be defined in the case of Conditional Highlighting?
Question 130
Question
How many Solution records can be imported via the Import Wizard?
Question 131
Question
Which of the following objects does not support the business process?
Answer
-
Lead
-
Account
-
Opportunity
-
Case
-
Solution
Question 132
Question
Customizable forcasting is a prerequisite in order to enable territory management.
Question 133
Question
Recent Items use the.....
Answer
-
Edit Page Layout
-
Detail Page Layout
-
Sidebar
-
Related List
Question 134
Question
What should be the Advanced filter Conditions to meet the requirement "Find contacts owned by XXX that have a title of CFO, functional role of CFO, or reports to the CFO?
1) Title equals CFO
2) Functional Role equals CFO
3) Reports To equals CFO
4) Contact Owner contains XXX
Answer
-
(1 OR 2 OR 3) AND 4
-
(4 AND (2 OR 3)) OR 1
-
(1 OR 2 OR (3 AND 4)
-
(1 AND (2 OR 3)) OR 4
Question 135
Question
For custom object records to appear in search results an associated tab needs to exist; the tab does not have to be visible to users.
Question 136
Question
If a report returns 20,000 records then....
Answer
-
All 20K records are displayed in the UI
-
First 2K records are displayed in the UI
-
10 Reports each having 2K records are created
-
Report Fails and an error is reported
Question 137
Question
Which of the following events are allowed while writing a trigger on feeds item and feed Comment object?
Answer
-
Insert, Update
-
Insert, Delete
-
Insert, Undelete
-
Update, Undelete
-
Insert, Update, Delete
Question 138
Question
Field Sets works on both Standard as well as Custom Objects.
Question 139
Question
Inline Editing is available in visual force pages.
Question 140
Question
With Spring'11 release now you can have Photos in Dashboard components.
Question 141
Question
When a field is deleted from the page layout, it is also deleted from the Object
Question 142
Question
Two different users will get the same search results on searching for a common keyword.
Question 143
Question
On deleting a Tab from an Application ____
Answer
-
Deletes the Tab from Salesforce
-
Deletes the tab from that Application
-
Deletes that particular Object of whose Tab is deleted
-
All of the Above
Question 144
Question
Which of the following is the new workflow feature of Spring'11 Release?
Answer
-
Workflow Rules
-
Flows
-
Field Update
-
Outbound messages
Question 145
Question
__________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.
Answer
-
Application
-
Object
-
Workflow rules
-
Packages
-
Visual Force Pages
Question 146
Question
Which of the following is used for automatically opening records by an administrator when they meet a data Trigger point?
Question 147
Question
Which of the following statements is True
Answer
-
Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions
-
Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions
-
Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed
-
Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed
Question 148
Question
Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record.
Question 149
Question
_________ are words or short phrases that users can associate with most Salesforce records to describe and organize their data in a personalized way.
Answer
-
Views
-
Tags
-
Dashboard
-
Home Page layout
-
Apps
Question 150
Question
Which of the following are new features on Chatter tab?
Answer
-
All of the Above
-
Like
-
@Mention
-
Live Updates
Question 151
Question
Which of the following makes a User record Unique?
Answer
-
Profile
-
Email ID
-
Username
-
Role
Question 152
Question
Which of the following are not controlled by the Page layouts?
Question 153
Question
Which of the following is not controlled by the Page Layout?
Answer
-
How detail and edit pages are organized
-
Field properties like visible, read-only and required
-
Controlling which fields, related lists, and Custom Links users sees
-
Page section customizations
-
Rollup summary
Question 154
Question
What happens when a user clicks on the Create New Apps option present in the List of Apps section?
Answer
-
User is taken to a Create new App Page in salesforce.com
-
User is taken to App Exchange
-
User is taken to developer.force.com page
-
None of the above
Question 155
Question
Can you share the Dashboard components snapshot with everyone in the Company with chatter?
Answer
-
No - cannot share with the company
-
No - cannot share with people who do not have access to the dashboard
-
Yes - but only with people having access to the dashboard will be able to see the data
-
Yes - everyone will be able to see it regardless of the access to the dashboard
Question 156
Question
Reports show only the information you can access, whereas Dashboards might show information which cannot access
Question 157
Question
It is possible to have Sidebar search enabled with Global Search.
Question 158
Question
Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity.
Question 159
Question
Scheduled reports run in the time zone of the user who schedules the report.
Question 160
Question
In Spring'11 salesforce.com release Dynamic Dashboards have been launched for which edition:
Answer
-
Developer
-
Professional
-
Enterprise
-
Unlimited
Question 161
Question
To email a report to other users, the report must be in a public folder with access granted to the other users?
Question 162
Question
All users who access to the same report at the same time will see the same data.
Question 163
Question
It is possible for an Account to be part of multiple Territories.
Question 164
Question
Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case
Question 165
Question
It is possible to report on the converted Leads.
Question 166
Question
If a field is visible in the search layout, but hidden for certain users via the field-level security settings, then which of the following statement is true?
Answer
-
The field-level security overrides the search layout and the field will be hidden for all users
-
The field will still be visible in search layout to all the users
-
The field-level security overrides the search layout and the field will be hidden for those users
-
None of the above
Question 167
Question
Customer Portal users can view the tags section of a page, if it is included in a page layout.
Question 168
Question
The opportunities fields of the campaign statistics section, on a campaign detail page, will only be populated for the campaign designated as the primary campaign source
Question 169
Question
Tags are searchable from the standard Search component.
Question 170
Question
Which one is the following is the salesforce definition for an opportunity?
Answer
-
Any person, organization or company that may be interested in your products and services, not yet customers
-
An organization, individual or company involved with your business such as customers, competitors and partners
-
Any potential revenue-generating event i.e. “sales deal”
-
Any individual or influencer associated with an account
Question 171
Question
You can set the Tab, as a Landing Tab, while creating the Tab for the Object
Question 172
Question
Which of the following is true regarding Page layouts?
Answer
-
Control the layout and organization of detail and edit pages
-
Control which fields, related lists, and custom links users see, on detail and edit pages only
-
Control which standard and custom buttons display on detail pages and related lists
-
Determine whether fields are visible, read only, or required, on detail and edit pages only
-
All of the Above
Question 173
Question
What does the dashboard snapshot on the Home Page display?
Answer
-
Only the dashboard determined by the System Administrator
-
You cannot display a dashboard on the Home Page
-
The first two rows of any of your available dashboards
-
The first row of any available dashboards
-
The Complete Dashboard set by the User himself
Question 174
Question
If custom Fiscal Years are enabled then you cannot use Standard Forecasting.
Question 175
Question
How many User records can be imported via Import Wizard?
Question 176
Question
When you insert a record using the API, Validation rules are respected.