HSC-BST-Operations-Role of operations management

Description

Quiz on HSC-BST-Operations-Role of operations management, created by lydia le on 05/06/2014.
lydia le
Quiz by lydia le, updated more than 1 year ago
lydia le
Created by lydia le almost 10 years ago
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2

Resource summary

Question 1

Question
Management at the HOA MILLER foundation has decided that its Operations are to focus on technology and design. Which of the following best describes this strategic role of operations management?
Answer
  • Cost leadership
  • Differentiation
  • Outsourcing
  • Supply chain management

Question 2

Question
With his van, an seller drops at workplace sites to sell the takeaway packages of sandwiches and cans of milks for lunches to workers and staff. In which industry is the seller operating?
Answer
  • Secondary
  • Tertiary
  • Quaternary
  • Quinary

Question 3

Question
In a large business, the team manager has decided that they focus on the innovation and design of products to meet the productive quality. Which key function does this decision influence directly to ?
Answer
  • Finance
  • Marketing
  • Human resources
  • Research and development

Question 4

Question
HSC 2012-Q8 What would be the best strategy for a business to increase its gross profit?
Answer
  • Reduce fixed costs
  • Use cost centres
  • Minimise expenses
  • Use sale and leaseback

Question 5

Question
HSC 2012-Q10 Sam's job is to set goals for employees and give them feedback on achievement of their goals What best describes this process?
Answer
  • Dispute resolution
  • Job design
  • Performance management
  • Recruitment

Question 6

Question
Identify the following statement is TRUE or FALSE Operations includes all those activities that are required to create goods and services and deliver them to market
Answer
  • True
  • False

Question 7

Question
Identify the following statement is TRUE or FALSE Transformation involves changing and adding value to inputs
Answer
  • True
  • False

Question 8

Question
Identify the following statement is TRUE or FALSE Through differentiation of operations a business can achieve a cost advantage
Answer
  • True
  • False

Question 9

Question
Identify the following statement is TRUE or FALSE By changing location of operations a business can increase capacity
Answer
  • True
  • False

Question 10

Question
Identify the following statement is TRUE or FALSE The operations manager must monitor and respond to the changing preferences of consumers
Answer
  • True
  • False

Question 11

Question
Identify the following statement is TRUE or FALSE Services are an example of tangible products
Answer
  • True
  • False

Question 12

Question
Identify the following statement is TRUE or FALSE The specialisation of the operations function requires interdependence with other key business functions
Answer
  • True
  • False

Question 13

Question
Identify the following statement is TRUE or FALSE A cost leadership strategy will enable a business to achieve a higher profit margin
Answer
  • True
  • False

Question 14

Question
Identify the following statement is TRUE or FALSE Once a business has achieved a competitive advantage through operations it is easy to maintain
Answer
  • True
  • False

Question 15

Question
Identify the following statement is TRUE or FALSE Customised products have unique features to suit the precise preferences of a customer
Answer
  • True
  • False

Question 16

Question
What is the strategic role of operations? (From the Cambridge GO)
Answer
  • To give the business a competitive advantage
  • To correct problems as they occur
  • To reduce costs of making goods and providing services
  • To make goods and services that consumers want to buy

Question 17

Question
Which the following best describes the relationship between marketing and the operations function?
Answer
  • Marketing provides the design specifications for products
  • Operations produces a product that satisfies the wants and expectations of consumers
  • Market research must occur before operations
  • Operations produces a product and marketing must sell it

Question 18

Question
Customer service is the dominant product in which industry?
Answer
  • Manufacturing
  • Home building and renovating
  • Tourism
  • Banking and finance
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