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nuts in ya mouth
Lynae Gaines3333
Quiz by Lynae Gaines3333, updated more than 1 year ago
Lynae Gaines3333
Created by Lynae Gaines3333 over 8 years ago
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Resource summary

Question 1

Question
A user states that they see a warning on their screen about an IP conflict. Which of the following is most likely the cause?
Answer
  • A static IP address is assigned to the workstation
  • A bad router
  • A bad switch
  • The computer is getting an APIPA address

Question 2

Question
A user reports their laptop battery will not charge. Which of the following would be check first in order to narrow down the issue?
Answer
  • Check the AC voltage at the outlet using the multimeter
  • Remove the battery and power the laptop using the AC adapter
  • Remove the Battery and place it in another laptop to see if it works
  • Use a Multimeter to check the output voltage from the ac adapte

Question 3

Question
A user is having trouble printing to a network printer on a wired network, and the user is able to access the Internet. The user states that other people in the department are able to print to that network printer with no issues. Which of the following should the technician do FIRST to troubleshooting this issue?
Answer
  • Update the Ethernet drivers
  • Run IPCONFIG on the user’s computer
  • Restart the user’s print spooler
  • Check the Ethernet cable on the printer

Question 4

Question
In order to prevent read errors on a hard drive, which of the following maintenance tools should be set to a regular schedule?
Answer
  • CHKDSK
  • System Backup
  • Disk Defragmentation
  • Windows Update

Question 5

Question
C$ is an example of which of the following?
Answer
  • Administrative share
  • Local Share
  • Mapped network drive
  • Inheritance

Question 6

Question
Which of the following actions can Power Users perform?
Answer
  • Create local users accounts
  • Backup the operating system and system file
  • Install computer applications that require administrative privilege
  • Modify any local user account

Question 7

Question
Which of the following would NOT be a means of synchronizing data from an Android phone
Answer
  • Wireless
  • Bluetooth
  • USB
  • Serial Cable

Question 8

Question
A SOHO user has asked a technician to configure email functionality with a desktop email client. Which of the following protocols needs to be configured so the user can send email to other user
Answer
  • POP3
  • SNMP
  • SMTP
  • ICMP

Question 9

Question
A technician is onsite to troubleshoot a distorted image on a laptop. Which of the following is the BEST way to determine if the LCD screen is the cause of the issue?
Answer
  • Disable the onboard video card
  • Adjust the resolution of the laptop
  • Reinstall video driver in windows operating system
  • Connect an external monitor to the laptop

Question 10

Question
A SOHO network with nine workstations all connected to a switch is located in a room that visitors can enter. A technician wants to make the network secure from visitors. Which of the following would be the BEST solution?
Answer
  • Enable QoS settings
  • Create strong network usernames and passwords
  • Disable all unused ports on the switch
  • Ask administration to label the room off limits to visitor

Question 11

Question
A technician has been dispatched to assist a user who is unable to login to the company computer. Which of the following should the technician do FIRST
Answer
  • Verify that the system is functioning properly before proceeding further
  • Establish a plan of action to fix the user’s password issue
  • Test the user’s theory on why the computer does not accept the password
  • Ask the user if they have recently changed their password

Question 12

Question
A technician wants to ensure that email remains synchronized wirelessly between a smartphone, desktop and the email server. Which of the following should the smartphone email client support
Answer
  • SSL
  • Wi-Fi
  • Bluetooth
  • IMAP

Question 13

Question
A user Anne, downloaded an android app directly from a developer's website and is unable to install it on their smartphone. Which of the following allow the user to install the app?
Answer
  • Install a recovery image
  • Allow apps from unknown source
  • Enable never field Communication
  • Gain root access

Question 14

Question
A technician needs to install company specific software on 150 new laptop that will be running Windows XP Professional. Which of the following of installations should the technician use
Answer
  • Multiboot
  • Clean installation
  • Unattended installation
  • Image deployment

Question 15

Question
A technician discovers a pc has a virus on it. Which of the following should the technician do to remediate this?
Answer
  • Create a system restore check point, run antivirus software, and create another check point when the PC is clean
  • Disable system restore, run antivirus software, and re-enable system restore when the PC is clean
  • Create a system image, run antivirus software, reboot the PC, and restore the system image when the PC is clean
  • Run antivirus software, reboot the PC, and create a system restore checkpoint when the PC is clean

Question 16

Question
A user has a problem with the touchpad on their windows XP notebook. The problem startedafter a new manufacturer hardware update was installed which of the following should a technician do FIRST to troubleshoot this problem?
Answer
  • Edit the device properties in the Registry
  • Call the manufacturer support line
  • Use rollback driver in device manager
  • Update the OS to the latest service pack.

Question 17

Question
An android smartphone is MOST likely to have which of the following types of user-accessible storage in contrast to a traditional laptop?
Answer
  • Flash
  • ROM
  • Floppy
  • Hard drive

Question 18

Question
A technician would MOST likely use Windows PE on a windows 7 system to perform which of the following functions?
Answer
  • Install new programs outside of the OS
  • Fix file system issues outside of the OS
  • Print specialized reports of processes stating at boo
  • Install new hardware with appropriate drivers

Question 19

Question
When comparing an ATX 20-pin power cable to an ATX 24-pin power cable, which of the following voltage values is found on the four extra pins
Answer
  • +3.3v, +5v, and two grounds
  • +3.3v, +5v, +12v, and ground
  • +3.3v, -5v, +12v, and ground
  • +5v, -5v, +12v, and ground

Question 20

Question
A technician has recently installed some new memory in a pc. When the computer is rebooted, the technician hears loud noise coming from inside the case. Which of the following is MOST likely the cause?
Answer
  • The CPU is incompatible with the memory
  • Something is obstruction one of the fans
  • One of the hard drives is failing
  • The new memory is over heating

Question 21

Question
A modern gaming graphics card is showing pixilation on screen and is occasionally rebooting a PC without prior notice. Which of the following symptoms is MOST likely being experienced
Answer
  • Old drivers
  • Card overheating
  • Improper slot installation
  • Resolution mismatch

Question 22

Question
Which of the following file systems has a 4GB file size limit?
Answer
  • CDFS
  • FAT
  • NTFS
  • FAT32

Question 23

Question
User is concerned because their web browser is no longer going to the correct page when a URL is entered, and their home page has been changed, which of the following should be checked for proper configuration?
Answer
  • APIPA addressing
  • Local host file
  • Bluetooth pairing
  • Alternate addressing tab

Question 24

Question
Which of the following requirements must be considered when implementing virtual servers with sensitive information?
Answer
  • Security
  • DMZ
  • Firewall
  • Network

Question 25

Question
A technician is tasked with implementing the principle of least privilege to secure a file server so that only authorizedusers can modify company documents. Which of the following should the technician implement to comply with the request?
Answer
  • Create a folder hierarchy, disable inheritance and assign user’s permissions to specific
  • Create a shared folder and grand full administrative rights only to the users who need to modify company documents
  • Create a shared folder and only provide read access to all user regardless of their role
  • Create a folder tree hierarchy, enable inheritance and assign user’s permissions to specific folders

Question 26

Question
Which of the following statements BEST describes client side virtualization?
Answer
  • Using another machine to improve the performance of the current machine
  • Using a virtual reality interface to access the client
  • Creating a software based machine inside the physical machine
  • Creating a virtual desktop PC to assist with building a new machine

Question 27

Question
Which of the following is the function of Geotracking?
Answer
  • Allows the user to search for locations of hidden prizes left by others
  • Provides location updates on mobile mapping applications
  • Displays location information on a mobile phones pictures
  • Allows tracking the location of a lost or stolen phone

Question 28

Question
A technician sends an email to an employee in the fiancé office telling them they need to change their password right away. The technician then walks into the employees office to observe as the password is being changed. Later, the employee in the finance office reports that their password was compromised. Which of the following is the MOST likely cause?
Answer
  • Shoulder Surfing
  • Malware
  • Phishing
  • SPAM

Question 29

Question
A technician wants to see if the computer has a route to a remote network. Which of the following commands will display the routing table of the PC?
Answer
  • NETSTAT
  • NBTSTAT
  • IPCONFIG
  • PATHPING

Question 30

Question
which of the following optical drives is the MINIMUM required to install windows 7 professional from optical media?
Answer
  • CD-ROM
  • Blu-Ray
  • DVD-RW
  • DVD-ROM

Question 31

Question
A home user has forgotten their password and cant log into their windows xp home PC . they do not want to lose any information . which of the following should be FIRST, assuming that the user set up the PC
Answer
  • RRestart in safe mode and log in as administrator
  • Use third party software to change password
  • RE-install the OS from the resource CD
  • Log in as administrator from startup screen

Question 32

Question
A user reports their laptop battery will not charge. Which of the following would be checked FIRST in order to narrow down the issue?
Answer
  • Check the AV voltage at the outlet using a Multimeter
  • Remove the battery and power the laptop using the AC adaptor
  • Remove the battery and place it in another laptop to see if it works
  • Use a Multimeter to check the output voltage from AC adaptor.

Question 33

Question
A workstation is powered up and displays a “Missing Operating System” message. Which of the following would be the causes of this error? Select TWO
Answer
  • OS requires a critical update
  • BIOS settings
  • Corrupt startup file
  • BIOS firmware
  • RAM

Question 34

Question
Company is looking to implement a simple security mechanism to prevent data loss in the event of misplaced company smartphones. Which of the following techniques, in combination, would provide this functionality? Select TWO
Answer
  • Synchronization of email, contacts and calendar entries
  • Remote wipe
  • Remote radio disabling
  • Remote file backup
  • Auto password lock

Question 35

Question
which of the following describes the main difference between a laptop and a tablet?
Answer
  • There are no field serviceable parts
  • Tablets have a multitouch interface
  • Tablets are typically not upgradeable
  • Tablets use solid state drives for storage

Question 36

Question
A technician needs to delete a directory while at a command prompt on a windows XP machine. Which of the following commands should be used?
Answer
  • Kill
  • CD
  • RD
  • MD

Question 37

Question
A user states that their computer sounds like a hair dryer after being on for 15-20 minutes. The user also states that if they turn it off for 5-10 minutes and then turn it on again, it will run just fine for 15 -20 minutes before starting the noise again. The technician finds no problems with any of the internal fans. Which of the following is the most likely issue?
Answer
  • Defective ram has been installed in one slot
  • Heatsink is defective or needs to be reseated
  • Incorrect voltage selection on power supply
  • CPU is not compatible with the video card

Question 38

Question
A user recently installed an application. Upon the next reboot, the system is displaying various errors relating to the system files and certain actions e.g. right clicking no longer works. The user does not have time to reimage the computer, nor do they wish to remove and reinstall the application. Which of the following should the technician do FIRST?
Answer
  • Open up the command prompt and type SFC/ SCANNOW
  • Open task manager and stop running SERVICES processes
  • Open up MSCONFIG and remove the application from the startup tab
  • Open a command prompt and type REGSV32 SYSMAIN.DLL –U

Question 39

Question
A technician is attempting to troubleshoot a network connectivity issue between two offices in different countries. Which of the following command line tools will help identify the point of failure along the connectivity path?
Answer
  • TRACERT
  • NSLOOKUP
  • IPCONFIG
  • PING

Question 40

Question
A technician is asked to create a login for each member of a four person family, on a home computer running windows 7. The parents need to have administrative access but the children need to be standard users. Which of the following control panel icons should the technician select to create these logons?
Answer
  • Parental controls
  • User account control
  • User accounts
  • personalization

Question 41

Question
A user reports that the there is a slight discoloration effect on the CRT. Which of the following would a technician perform to resolve this issue?
Answer
  • Install a new video card
  • Replace the VGA cable on the monitor
  • Update the video card drivers
  • Degauss the monitor

Question 42

Question
Which of the following requires desktop software to synchronize contacts with the PC?
Answer
  • iPhone
  • Android
  • Android tablet
  • A vehicle GPS device

Question 43

Question
An unattended install is MOST likely used for which for the following scenarios?
Answer
  • When a technician has a workstation with a defective optical media drive
  • When a technician is going to be on vacation, but wants to configure a system at a certain time while gone
  • When a technician wises to update a user’s system without the user’s knowledge
  • When a technician has numerous network connected workstations to image.

Question 44

Question
A technician has booted a computer several times. Each time the technician observes a BSOD with the same stop error. This indicates which of the following?
Answer
  • Incorrectly set hard drive jumpers
  • Failing hard drive
  • Bad CPU
  • Failing network card

Question 45

Question
a user reports that their laser printer is printing lighter on one side of the page than the other. The user further reports that a new toner cartridge was just installed. Which of the following is the MOST likely cause?
Answer
  • The user did not gently shake the toner prior to installation
  • The laser motor is failing and causing uneven dispersion to the developer
  • The paper tray size is set incorrectly
  • The fuser in the printer is not warming to a proper temperature .

Question 46

Question
A technician is dispatched to a business where it is discovered that two psychical hard drives in a RAID 5 configuration have failed. Which of the following is the BEST solution?
Answer
  • Replace the whole array; the other drives will soon fail
  • Replace the two failed drives and restore from the latest backup
  • Replace only one drive and restore from the latest backup
  • Replace on drive at a time and allow the raid to rebuild

Question 47

Question
a technician has imaged windows 7 to a new drive and installed it into the PC. The PC, however, will not boot the new disk. Using the recovery console, which of the following should the technician try NEXT?
Answer
  • Select the bootable partition in fdisk
  • Fix the master boot record with fdisk
  • Use the bootcfg/ rebuild command to recreate the mbr
  • Mark the disk active in diskpart
  • Mark the partition as clean in disport

Question 48

Question
which of the following are characteristics of a strong password? (select TWO)
Answer
  • Hard to guess
  • Cannot be reversed
  • Uses dictionary words
  • Uses special characters
  • Can be encrypted

Question 49

Question
a remote user reports that their laptop will not power up. The technician has the user reseat the power connections to the wall, the power supply, and the laptop. If it still does not power, which of the following actions should be performed NEXT?
Answer
  • Completely discharge the battery to recondition it
  • Check for a green light on the power supply and then reboot
  • Remove the battery and power up
  • Ensure the power adapter is the correct wattage

Question 50

Question
A user has a damaged file and has problem booting up. Which of the following the BEST choice to repair a corrupted WINDOWS XP boot file?
Answer
  • FDISK
  • FORMAT
  • BOOTREC
  • FIXBOOT

Question 51

Question
A user is experiencing frequent reboots of their PC. Which of the following should be checked FIRST?
Answer
  • CMOS
  • SATA controller
  • Keyboard
  • Memory

Question 52

Question
A technician is troubleshooting a reported wireless connectivity problem with a user's laptop. The 802.11a access point is located in one of the corners of a square office with 100 meters walls, while the user's office is on the opposite corner. The user's laptop is able to wirelessly pair with a printer located in the middle of the office and the user can print in ad hoc mode. Which of the following is the reason the user is unable to connect to the internet
Answer
  • 802.11a only support ad-hoc mode
  • The laptop nic is faulty
  • Rf signal is not received from the wap
  • The printer is not connected to the wap

Question 53

Question
A laser printer is printing images tilted on the page. Which component is the problem?
Answer
  • Paper registration assembly
  • Toner cartridge
  • Laser scanner assembly
  • Fusing assembly

Question 54

Question
Which of the operating system can be upgraded to windows 7 professional?
Answer
  • Windows 7 enterprise
  • Windows vista home premium
  • Windows XP professional
  • Windows vista business

Question 55

Question
Which of the following should a technician us to troubleshoot a software RAID "predictive failure" error message?
Answer
  • Raid controller logs
  • Disk management
  • Windows application logs
  • Bios settings

Question 56

Question
An administrator is asked to review a file on a local hard drive. The file appears to contain multiple conversations from emails, chat sessions, and various word processing files that were accessed during the past several days. The user advise the administrator this was not the file she had created. The file is most likely created by which of the following?
Answer
  • Malware
  • Phishing
  • Social Engineering
  • Keylogger

Question 57

Question
Which of the following security threats designed to get user to make a purchase? (Select 2)
Answer
  • worm
  • virus
  • adware
  • spam
  • trojan
  • phishing

Question 58

Question
Which of the following Windows XP location or utilities contains startup commands for the programs that are running?
Answer
  • MMC
  • CMD
  • Task Manager
  • Task Scheduler

Question 59

Question
A customer notifies a problem with the trackpad on their laptop. The technician questions the individual about the recent changes, though none can be identified. The technician speculates that the recent automatic updates to the laptop may have caused the hardware to malfunction. Which of the following stops should the technician take next?
Answer
  • Establish a plan of action
  • Take steps to resolve the problem
  • Confirm the theory
  • Question the user further

Question 60

Question
A computer is displaying an "operating system is not found "error whenever it is powered on. The computer is secured in a cabinet, so that only the front panel is accessible. The technician boot from a windows installation CD and finds that there is a windows folder on the computer. Before attempting a reinstallation of the operating system, which of the following should the technician do next?
Answer
  • Change the boot order in the bios so that hard drive is the first boot order
  • Start the recovery console from the windows installation cd and run fdisk
  • Start the recovery console from the windows installation cd and run a chkdsk /r
  • Perform a side by side installation of windows on the hard drive from the installation CD

Question 61

Question
A technician would MOST likely use Windows PE on a windows 7 system to perform which of the following functions?
Answer
  • Install new programs outside of the OS
  • Fix file system issues outside of the OS
  • Print specialized reports of processes starting at boot
  • Install new hardware with appropriate drivers

Question 62

Question
a technician wants to reformat a hard drive so the operating system and all programs can be reinstalled. Which of the following methods should the technician use to provide minimal date destruction to the drive?
Answer
  • Degaussing
  • Standard format
  • Low level format
  • Drive wipe

Question 63

Question
Joe reports that the network inkjet printer is not printing any documents. Joe is able to print a test page from the front panel of the printer and the printer has an IP. Which of the following is the cause of the problem?
Answer
  • Spooler service has stopped
  • The USB cable is unplugged
  • The printer has no ink
  • The fuser needs to be replaced

Question 64

Question
After performing a wireless survey, a technician reports the following data: WAP Name Channel WAP 1 6 WAP 2 8 WAP 3 9 Which of the following channels should the technician use for the SOHO WAP to be installed next?
Answer
  • 1
  • 3
  • 7
  • 11

Question 65

Question
Which of the following should be disabled in order to prevent anonymous network access of local resources?
Answer
  • File and folder inheritance
  • Simple file sharing
  • Administrative shares
  • Hidden shares

Question 66

Question
Which of the following can be used to help recover a lost smartphone?
Answer
  • Remote support software
  • Locator application
  • NFC enabled device
  • GPS navigation software

Question 67

Question
A user is unable to reach certain internet sites and is being redirected to other sites. Which of the following Control Panel Locations could provide information to resolve this issue?
Answer
  • Internet Options > connections
  • System > advanced
  • Internet options > security
  • Security Center

Question 68

Question
a small business owner is concerned about any non businessowned devices being connected to their network. Which of the following actions would be the MOST secure way to ensure that only business owned devices can connect?
Answer
  • Enable MAC filtering on the router
  • Remove all extra patch cables from open ports
  • Secure the router and switches in a locked room
  • Disable the DHCP service on the router

Question 69

Question
Joe, a user, reports that random pages are being printed on his printer. Which of the following can mitigate this occurring?
Answer
  • Enable static IP’s
  • Change the network frequency
  • Change the default encryption key
  • Disable the SSID broadcasting

Question 70

Question
a technician receives a call that a remote user’s laptop is not powering up. Before going to the user’s site, which of the following should the technician advise?
Answer
  • Remove the battery and A/C adapter and depress the power button for ten seconds. Reconnect power and attempt to power on
  • Remove the battery and test it in a known good laptop of the same model to ensure it is in a fully functional and charged condition
  • Ask the user if the laptop is plugged into a power strip that also powers a high -draw device, such as a laser printer.
  • Ask the user what USB devices they normally have plugged in and ensure they are plugged in to maintain the same power draw as previous boots.
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