Примечание: полноценная база находится в Subjects, включающая в себя вопросы с картинками и все вопросы, которые указаны в этом модуле.
▼SDP-11: Mid-Term Preparation.
Focuses on the degree of equality or inequality between people within society in the country — this description is true for PDI Hofstede’s Cultural Dimension.
Do one thing at a time, Concentrate on the job, Take time commitments seriously, Are committed to the job — these characteristics are more tend to: Monochronic.
The Three C’s of Intrinsic Motivation: Collaboration, Content, Choice.
The words ‘Expressive, Candid, Dialogue, Seeking to understand, Listens, Reasonable’ correspond to the following style of communication: Assertive.
The words ‘Forceful, Bombastic, In Your Face, Intimidating, Monopolizing’ correspond to the following style of communication: Aggressive.
The words ‘Submissive, Timid, Quiet, Reluctant to speak, Reactive’ correspond to the following style of communication: Passive.
What does Proxemics study? How people use and perceive the physical space around them.
“Determining whether the problem you are defining is a root cause” is related to the following step of Decision Making: Frame Decision.
What are the levels of interaction size? One on one, small team, large team, across teams, organizational.
Flatter organizations. Supervisors and employees are considered almost as equals — according to these characteristics we can conclude that this society has: Low PDI Index.
What is the least influencing factor in interaction process according to the first lecture? Culture.
“Participants asked to pull on rope. The more people in the group, the more individual efforts decreased” — which team problem is described above? Social loafing.
What is the key interaction for this course among human interaction examples? Decision Making.
RAPID (in decision making) states for: Recommend, Agree, Perform, Input, Decide.
Focuses on the importance a society places on the masculine or feminine behavior: MAS.
Which of the given is not a type of Non Verbal Communication (NVC)? Verbal Communication.
Smallest size capable of performing task effectively. In this sentence true or false? True.
What is social loafing? People exert less effort in group than on own.
Body language is a form of non-verbal communication consisting of: body pose, gestures and eye movements.
High value placed on people’s time and their need for privacy and freedom. An enjoyment of challenges, and an expectation of individual rewards for hard work. Respect for privacy — according to this characteristics we can conclude that this society has: High IDV index.
Shared vision, team functions independently, focus on over-achieving goals, high degree of autonomy: Performing Phase.
What are the steps of Decision Making? Frame decision, devise a plan, carry out the plan, reflection.
High dependence on leader, little agreement on goals, unclear roles and responsibilities, lack of processes, team members test boundaries: Forming Phase.
“80/20 Rule” is used in the following Decision-Making technique? Pareto Analysis.
What does Haptic communication mean? How people and other animals communicate via touching.
The following characteristics of team performance are more likely to testify about: Difficulties with decision making, team members compete for position, some increase in clarity of purpose, cliques and factions form: Storming phase.
What are the essential conditions for successful team performance? Productivity, Cohesion, Learning, Integration.
Do many things at once, Are highly distractible and subject to interruptions, Consider an objective to be achieved, if possible, Are committed to people and human relationships – these characteristics are more tend to Polychronic person.
According to the following personality characteristics: relationship-oriented, “big picture” people, prefer a faster-paced atmosphere, gather information verbally, like to brainstorm and collaborate — this person more likely to be a: Socializer.
What are the phases of Bruce Tuckman’s Phases of Group Development? Forming, Storming, Norming, Performing.
MBTI personality style ESTJ is stated for: Extraverted, Sensing, Thinking, Judging.
Many social conventions, People are expressive and are allowed to show anger or emotions, if necessary: a high energy society, if people feel that they are in control of their life instead of feeling overwhelmed by life’s vagaries — this characteristics describes a society with: High UAI index.
According to Edward T. Hall how many levels of personal reaction exist? 4.
What are three methods of motivation others (which are more likely to work on long period of time)? Fear, Positive Reinforcement, Personal Growth.
What does Chronometrics study? How people use the time.
How can we finish this sample equation in context of increasing people performance? Job Performance = Ability x Motivation.
Maslow’s Hierarchy of Needs comprised of the following: self-actualization, esteem, belonging, safety, physiological.
7%-38%-55% Principle means that (не видно ответов): 7% - words; 38% - voice, tone; 55% - body language.
What are the types of communication style? Aggressive, Passive, Assertive.
Myers-Briggs Type Inventory (MBTI test) is based on the following Basic Personality Areas? Extroverted or introverted, sensing or intuitive, thinking or feeling, judging or perceiving.
If we examine ‘gentlemanly’ as an artificial culture to which level of culture onion will sir Don Quixote of La Mancha refer? No answer yet.
According to Maslow’s hierarchy of Needs we have need to family and acceptance within a group at level (from bottom to top): 3.
Focuses on the degree the society embraces or does not embrace long-term devotion to traditional, forward-thinking values — this description is true for LTO Hofstede’s Cultural Dimensions.
What are the components of Culture in accordance with Hofstede’s onion model? Values, Rituals, Heroes, Symbols.
Platinum Rule theory is based on the following Basic Personality Areas: Director, Socializer, Thinker, Relater.
According to Leigh L. Thompson research the integrated model of successful team performance comprised of the following: Team Context, Essential Conditions, Team Performance.
Hofstede’s Culture Dimensions consist of the following: PDI, IDV, MAS, UAI, LTO.
What are the course assignments? Exercises, Role-Plays, Video-Analysis, Essays.
What are 5 dysfunctions of a learn? Trust, Conflict, Commitment, Accountability, Results.
When you provide a feedback, what rules you should follow? Balance positive and negative; Be specific and nonjudgmental; Provide suggestions and guidance; Be timely.
College students listen to about 50% of what is said and remember 25% of the content after 2 days: True.
What are the goals of this course? Improve skills in: communication, conflict resolution, leadership, negotiations, teamwork, situation analysis and decision making.
How many Role-Plays the students will complete in this course? 5.
Extra questions:
Multiple Choice Question:
38% is delivered through the nonverbal communication – No.
38% is delivered through the speakers tone – Yes.
55% of the message comes from nonverbal communication – Yes.
7% is delivered through the nonverbal communication – No.
55% of the message is delivered through the speakers tone – No.
What are three factors that mostly influence nonverbal communication?
People’s behavior – Yes.
Environment – Yes.
Motivation – No.
Interaction size – No.
Context – Yes.
When you receive a feedback what areas you should pay your attention to?
The form of feedback: written or spoken — Yes.
Specific details – Yes.
Advice for improvement – Yes.
The job position of the person who provided the feedback – No.
The time when you get it – No.
Please, match the influencing factors:
Environment: Moderate.
Culture: Low.
Communication Style: High.
Personality Type: Moderate.
Motivation: High.
What is the optimal group size? 4-7.
The factors influenced Motivation are classified as: intrinsic; extrinsic;
▼SDP11: Endterm preparation.
According to TKI we can define the following Collaborative Negotiation styles as: Win-Win.
According to TKI we can define the following Accommodating Negotiation styles as: Lose-Win.
According to TKI we can define the following Avoiding Negotiation styles as: Lose-Lose.
According to TKI we can define the following Competitive Negotiation styles: Win-Lose.
What are the sign of Social Capital? People learn things more quickly.
In stress situation “Relator” inclines to: Approval seeking.
Please select D-role people in RAPID: Decision Approver.
What is not a focus of Leadership? Controlling and Problem Solving.
Social Capital equals: the relationships that make organizations work effectively.
RAPID states for: Recommend, Agree, Perform, Input, Decide.
Internal, External, Helpful, Harmful are the factors of the following Decision-Making Technique: SWOT.
What is the Bargaining Power? Ability to achieve good outcomes.
At this stage the involved parties can often be hostile towards one another. Interactions, when they take place, are very negative. To which step of conflict escalation does this sentence refer? Crisis.
This stage involves a sudden, brief occurrence that upsets the people involved. To which step of conflict escalation does this sentence refer? Incidents.
Mediation used for more formal, more complex conflicts such as legal matters, grievances, diplomatic affairs, etc. states for the following level of Mediation of Conflict: Professional.
Taking actions to address conflict before it escalates to a crisis states for the following level of Mediation of Conflict: Preventive.
What does Mediation mean? Mediation refers to a process of resolving conflicts between two or more parties.
Preventive level of Conflict resolution requires automatic skills.
The description: “ — demanding style; — uses top-down decision making;” corresponds to which Leadership style? Coaching (Coesive).
80/20 Rule is used in the following Decision-Making Technique: Pareto Analysis.
Conflict strategy “Compromise” can be described as following: in the middle between two others.
Conflict strategy “Fight” can be described as following: Win-Lose.
Leadership is about dealing with: Change.
The description: — sets high standards and leads by example; — wants to do things better and faster; corresponds to which Leadership style? Pacesetting.
What is Fight-or-Flight? Physiological response to perceived threat.
What are basic types of mediation? Preventive, Self, Managerial, Professional.
What key human interaction does Conflict look like? Negotiation (ne tochno).
Resolving a conflict on the rights level is less expensive, less time consuming and resource intense, generally less emotionally charged, more likely to result in a solution that satisfies both sides.
Conflict comprises on the following stages: Discomfort, Incident, Misunderstanding, Tension, Crisis.
Given description of the way a person makes the decision as —social and responsive; —decides quickly; —can charge direction of decision; To which decision-making style can it be related? Flexible.
Given description of the way a person makes the decision as —intellectual; —analytical; —focused; —expect others to contribute to decisions; —decisions are final; To which decision-making style can it be related? Hierarchic.
Unfolding circumstances – on which step should be done this action (OODA loop steps)? Observe.
Which of this decision-making styles requires more information and focuses on one option? Hierarchic.
How many stages or “passages” at Leadership pipeline model? 6.
What is a Leadership Pipeline? Transition model for leaders’ success in organization.
Management is about dealing with: complexity (ne tochno, no vozmozhno, chto “change” otvet).
What is a vision? It is a realistic, convincing and attractive depiction of where you want to be in the future.
Imagine a case: “Person A selling a house”. What would be his/her aspiration and reservation here? Preferred or target price seller would like to receive and Lowest price seller will accept.
What are negotiation outcomes we have discussed on lectures? Transaction costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes and Procedural justice.
What is an example of aspiration? The preferred model of PC you are looking for.
What does BATNA stand for? Best Alternative to Negotiating an Agreement.
This ego-state is part of our psyche, our personality, which expresses the image of our true self, the potential of the individual, its balance, integrity and vitality, immediate self expression the ability to find a way out of any situation, acceptance and openness to the world: child.
What kinds of ego-states differentiate the Transactional Analysis? Child, Parent, Adult.
In stress situation “Director” inclines to: controlling.
In stress situation “Relator” inclines to: approval seeking.
In stress situation “Socializer” inclines to: attention getting.
In stress situation “Thinker” inclines to: perfectionism.
“Committing to retention” is one of the ways to increase: social capital.
What is not an example of Stakeholder? Project manager.
Which of the decision-making styles requires more information and focuses multiple options? Integrative.