Karteikarten
ServiceNow Advanced
Karten in diesem Stapel (33)
- 1What does the Client Transition Timing Plugins do?Provides more info on the durations of transactions between the client and the server.
- used to enhance system logs - - 2What is Inactivity Monitor?Triggers an event for a Task record if the task stay inactive for a certain period of time.
- If tasks stay inactive the monitor will repeat at certain time intervals - - 3What is Domain Separation?Is a way to separate data into logically-defined domains.
- 4How do we remove "Remember Me" check-box from login page?Set property "glide.ui.forgetme" to true
- 5What is HTML Sanitizer?- Automatically cleans up HTML markup in HTML fields
- Removes unwanted code
- Protects against security concerns such as cross-site scripting attacks
- Is active for all instances - 6What is the significance cascade variable checkbox in order guide?CheckBox is used to select wether the variables used should cascade, which pass their values into ordered items
- if checkbox is cleared, variable info that is entered into the order guide is not passed onto ordered items - - 7What are Gauges?They contain up-to-the-minute info about the current status of records that exists on ServiceNow tables.
- can be based on a report -
- can be put on the home page or content page - - 8What do we mean by Metrics in SeviceNow?Metrics, record and measure the workflow of individual results.
- 9What do Metrics help do?We can set processes by providing tangible figures to measure.
- 10What are the types of searches available in ServiceNow?- Lists
- Global Text Search
- Knowledge Base
- Navigation Filter
- Search Screens - 11What is a List Search?Finds records in a list
- 12What is a Global Text Search?Finds records in multiple tables from a single search filed
- 13What is a Knowledge Base?Finds Knowledge articles
- 14What is a Navigation Filter?Filters the items in the application Navigator
- 15What is a Search Screen?Use a form like interface to search for records in a table. Administrators can create these custom modules
- 16What is a BSM map?Business Service Management Map
- 17What does the BSM map do?It graphically displays the Configuration Items.
- These items support a business service and indicates the status of those Configuration Items - - 18Which table stores Update Sets and customization?- Update Sets stored in [sys_update_set] table
- Customizations that are associated with the update sets are stored [sys_update_xml] table - 19What happens when you mark an Default Update Set as complete?If Default Update Set is marked complete, the system creates another update set titled Default1and uses it as the Default Update Set
- 20Can you add Homepages and Content pages to "Update sets" in ServiceNow?They don't get added by default.
- We need to manually add them to current "update sets" by unloading them - 21What is Reference Qualifier?They restrict the data, that can be selected for a reference field.
- 22What is Performance Analytics in ServiceNow?Is an additional application in ServiceNow that allows customers to take a snapshot of data at regular intervals and create time series for any Key Performance Indicator
( KPI ) in the organization - 23What is the latest ServiceNow user interface and when was it released?Latest interface is the UI16 interface.
Released with the Helsinki release - 24What is sys_id?Is a unique 32-character GUID that identifies each record created in each table in ServicNow
- 25What is ScoreCard?It measures the performance of a employee or business process.
- a graphical representation of progress over time - - 26How can you customize a ScoreCard?- Define the indicators that you want to measure -
- Adding targets -
- Breakdowns -
- Aggregates -
- Time series - - 27Can we upload a record without updating its system fields?Yes.
- function autoSysFields() in server side scripting -
- Set to false when updating a record - - 28What is the Reference Qualifier?Is used to restrict the data that is selectable for a reference field
- 29What is performance analytics in ServiceNow?Additional application in ServiceNow that allows customers to take a snapshot of data at regular intervals and create time series for any key performance indicator
( KPI ) in the organization - 30How do we create a new role?1. User Administration
2. Role
3. New - 31Can we have more than one function listening to the same thing?We can, but there is no guarantee of sequencing. We cannot predict what order our event handlers will run
- 32Which method do we use to get all the active/inactive records from a table?We can use addActiveQuery() to get all active records
- addInactiveQuery() to get all inactive records - 33What is the difference between the next() and the _next()?- next() - is responsible to move to the next record in GlideRecord.
- _next() - provides the same functionality as next(), intended to be used in cases when we query the table having a column name as next