Types of Information systems

Strategic planning system

Decision support system

Management support system

Operational support system

Purpose: To handle a large number of transactions as quickly and efficient as possible

Standardised activities following formal rules

Handles daily activites (ex bookkeeping,register customer orders)

Typical systems: Accounting systems and Warehouse Management Systems (WMS)

Performance measurement and reporting

Purpose: Supply management with information for the daily operations

Daily reports or key performance indicators. Ex customer service levels

The systems informs the manager about the current status of the organisation and supports the mangers decision making

Typical systems: ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), Human Resource Management (HRM)

Abbreviations:

WMS = Warehouse Management Systems

ERP = Enterprise Resource Planning

CRM = Customer Relationship Management

HRM = Human Resource Management

DSS = Decision Support System

GIS = Geographical Information System

BI = Business Intelligence

SCM = Supply Chain Management

Manufacturing Execution System = MES

Purpose of a (DSS): Support decisions on a tactial level

Tactical desisions are made using a combination of structured quantitive data

Then analysed by managers combined with their experience and knowledge

Typical systems: GIS (Geographical Information System)

Key are for DSS in business = BI (Business Intelligence)

BI aims at consolidating, analysing and providing acess to a large amounts of data for decision making,

På svenska:

Business Intelligence (BI) -hantering av rätt information, till rätt beslutsfattare i rätt tid, att basera beslut på faktaförmåga

i system att sammanställa och publicera data = information kan ge verksamhetsinsikt till medarbetare för att fatta bättre, snabbare och mer relevanta beslut

Customer Relationship Management (CRM) -hantering av kund-och leverantörskontakter

Supply Chain Management (SCM) -hantering av försörjningskedjan (beställningar till underleverantörer, leveranser etc.)

Manufacturing Execution System (MES) -styrning och övervakning av produktionsprocesser

Enterprise Resource Planning (ERP) -integrerade system för hantering av administration (lön, orderhantering, lagerhållning, fakturering, personal, tidsredovisning, inköp etc.)

Helps top managers with strategic decisions

Basically decision-support systems focused on strategic desisions.

the system can use data from all other systems in the organisation to supply decision support data