U17

ACHIEVING QUALITY PRODUCTION

Why quality is important?

How businesses achieve quality production?

Quality is ensuring a good or service that meets the needs and requirements of its consumer.

Quality standards is the minimum standard of production or service acceptable to consumers.

Quality is important to businesses because it helps them to...

Develop a strong brand image

Charge a premium price

Keep customers and attract new customers

Lengthen product life cycles

Encourage wholesalers and retailers to stock the product

Reduce costs, customer compleints and returns

Most manufacturers need middlemen to help distribute their product to the final consumer.

Products that are good quality will continue to meet the needs of customers.

Many customers are prepared to pay a higher price for a product that is seen as being of better quality than similar products on the market.

Products that do not meet the needs and expectations of customers will be returned.

When a business has a reputation for producing quality products it is easier for it to keep its existing customers and attract new ones.

It easier for a business to introduce new products to the market.

Quality control is checking the quality of goods therough inspection. Problems:

Quality assurance is a system of setting agreed standards for every stage of production.

Repetitive and boring work.

A late inspection in the process lead to no find the beginning problems easiliy.

The use of quality inspectors takes any responsability of that from the employees.

It makes sure that...

Benefits of it

Raw materials are of the required standard before they enter the production process / quality standards are agreed for every stage / products are designed to minimise quality issues

It encourages teamwork / it reduces the cost of wastage and faulty products / quality issues are found when they occur / the business inspection costs will be reduced / businesses that have a quality assurance system of quality control find it easier to obtain industry quality awards.