Ohne Titel

LEARN TO COMMUNICATE EFFECTIVELY

OVERVIEW

RECOMENDATIONS

Getting on with your friends and classmates

Starting and maintaining a conversation

Approaching tutors/lecturers

Getting the job done in group work at university

SKILLS

Conversation skills Assertiveness skills

LISTENING SKILLS

RESPOND EFFECTIVELY

FURTHER NOTE

-You must consent to what the other person would say

-Ask if everything is understood

-Express your views on the situation

-It is necessary to show a posture of interest and security

-Keep in mind that eye contact in some cultures is offensive

Be specific

Avoid strong emotional statements

CONVERSATION SKILLS

How do I break the ice?

How do I know whether to continue?

How do I keep the conversation going?

-Look for a theme that you have in common like music or sport.

-Avoid talking about religion

Look for signs in the other person example if he looks the other way shows desiteres in the conversation

-Use listening and responding skills

- It is necessary to take into account what is the name of the other person

ASSERTIVENESS SKILLS

COMMUNICATE ASSERTIVELY

Assertiveness is not aggressiveness

Some people behave aggressively because they have a problem with managing their anger

THE WAY OF BEING ASSERTIVE

Assertive communication is marked by several factors such as

Self-defeating beliefs and thoughts.

COMMUNICATE MORE ASSERTIVELY

verbal communication skills. There are some

verbal assertiveness techniques you can learn

OTHER RESOURCES

Eye contact

Facial expression

Tone of voice

Posture and gesture

Touch

Intensity

Timing and Pace