Help Center (V1) {Issue Faced in}

Help Center (V1) {Issue Faced in}

1. Refunds and Payment

   • My payment is displayed under incomplete / failed status
     • FAQ on transaction status
       • Select transaction in next step
       • END (3)
   • How to clame refunds
     • FAQ on steps and Eligibility to claim refund
       • Users needs to displayed Trips and transactions in next step (If user goes through this flow) 
       • Front End: Users Input Backend: Relevant transaction status from Ridlr and PG status
         • Issue Description
           • CS response based on Logs Refund (YES/NO)
             • END (3)
   • Time Taken to process a Refund
     • FAQ our comments
       • END (1)
   • How to get my online past recharge receipt ?
     • FAQ and suggestions
       • Confirm users Email and get transaction for receipt
         • CS Response
           • End (2)
   • My Wallet Balance is not displayed
     • FAQ: Wallet Transaction issue
       • Issue discription
         • CS Responce
           • END (2)

2. Offers

   • I didnt receive cashback on my transaction
     • FAQ and our suggestions
       • Users needs to select transaction for which he didnt receive offer
       • END (3)
   • Where can I see offers Terms and Conditions
     • FAQ
       • END (1)

3. Busses (BEST, NNMT, MBMT)

   • Tickets
     • How it works ?
       • Q&A: Steps of how bus Ticket works with images of steps
         • END (1)
     • Can I buy ticket outside the bus?
       • Q&A
         • END (1)
     • The app is unable to detect my bus ?
       • Q&A: Our Suggestions 1. try Refresh
         • End (1)
     • Unable to generate a Token after finding my bus?
       • Q&A: Our Suggestions
         • END (1)
     • Extra amount is deduction on transaction
       • Q&A: Our Suggestions
         • END (3)
           • User needs to select Transaction
     • Conductor is not carring ticket device
       • FAQ
         • END (1)
     • Route is not listed or incorrect
       • FAQ
         • Capture Route No and Note
           • CS Response
             • END (2)
     • Fare is show incorrectly in app
       • FAQ
         • Capture Bus No and Start, End Stop
           • CS Response
             • END (2)
     • App is showing me pending dues
       • FAQ Reasons of Pending
         • Capture users issue Discription
           • CS Response
             • END (2)
     • I am unable to validate my token?
       • Q&A: Our Suggestions
         • END (3)
           • users needs to upload and send us a Photo of ticket
   • Mobile pass (OR) Daily Pass
     • Not able to validate my pass
       • Q&A: Our Suggestions
         • END (3)
           • users needs to upload and send us a Photo of ticket
     • Cant see my pass photo / My photo has changed
       • FAQ and our Suggestions
         • (FrontEnd) take Selfie with face validation
           • CS Response
             • END (2)
   • Smart / RFID card
     • Unable to validate my RFID card after recharge
       • FAQ and Our Suggestion
         • END (1)
           • Capture transaction details
     • Conductor refusing to validate my RFID card recharge in Bus
       • FAQ and Our Suggestion
         • END (1)

4. Metros

   • QR Ticket (Mumbai and Delhi)
     • Not able to access my Return journey token in Mumbai metro
       • FAQ
         • Customer enters Issue Discription
           • CS response
             • END (2)
     • Not able to see my QR code after making payment
       • FAQ our Suggestion
         • END (3)
           • user needs to Select transaction for Refund 
     • How to Buy a QR code Ticket
       • FAQs
         • END (1)
   • Mumbai Metro Trip Pass / Store value pass and Smart cards
     • Extra amount was deduction on my Store Value Pass trip Taken
       • FAQ and Suggestions
         • END (3)
           • User needs to select and send trip he faced issue in
     • Not able to see my updated pass after making payment
       • FAQs Our Suggestion
         • END (3)
           • user needs to select trnasction
     • I need Monthly Trips statement
       • FAQ
         • (Front End Users input) Confirm users Email, Phone No and Month of statment
           • CS response
             • END (2)
     • Getting error of unauthorized device while fetching my old pass
       • FAQ
         • Issue Discriprtion
           • CS Response
             • END (2)
     • Smart Card balance is not updating after making payment
       • FAQs Our Suggestions
         • End (1)

5. Refer and Earn

   • I didnt receive R points aftering refering my friend
     • FAQ
       • (FrontEnd) Enter Friends number
         • CS Response
           • END (2)
   • What is considered as a unique referal
     • FAQ
       • END(1)
   • How to Share Referal Code
     • FAQ

6. Others

   • E Challan
     • FAQ
       • END (1)
   • How to Un-subscribe
     • FAQ
       • Select medium - SMS - Push - Email
         • CS response
           • END (2)
   • IOS issues
     • Issue Description
       • CS response
         • END (2)

7. Ridlr points

   • Where can I see R points balance and Expiry
     • FAQ
   • What are the products I can user my Ridlr Points on
     • FAQ
       • END (1)
   • How can I earn R Points
     • FAQ
   • Ridlr points expired soon
     • FAQ
       • (Front End) select Ridlr points log
         • CS responce
           • END (2)