A note on quality: The views of Deming, Juran and Crosby

A note on quality: The views of Deming, Juran and Crosby

1. Crosby

   • Crosby thinking
     • Quality is free
   • Quality can be measured
     • Improve business results
   • Business problem
     • Bad administration
       • Not for bad workers
   • Creator of concepts
     • Zero defects
     • Seize the day

2. Juran

   • Juran trilogy
     • Quality planning
     • Quality control
     • Quality improvement
   • Precursor of quality
     • Japan
   • Quality is adapted to the use
     • Plan quality
     • Business strategy

3. Deming

   • Quality products
     • Companies increase their income
       • Economy grows
   • Principles of Deming
     • Saving pass to the consumers
     • Shower costs
     • Quality increases
   • Total quality concept (TQM)