Communicating effectively with patients

Communicating effectively with patients

1. 2 options

   • Verbal communication: The message es verbalized, submitted in space and time and with immediate interaction.
     • To have a good dialogue it´s important:
       • Listen to the patient without interrupting.
         • It is also important to:
           • -Respect the ideology of the patient, education and all his person.
             • Use respectful and easy to understand language
               • Medical terminology:
                 • It has to be explained and mentioned why it´s important.
       • Repeat the information to confirm with the patient and make sure everything is clear.
       • Open questions are a good team.
       • It should be avoided:
         • Saturate the patient with information.
         • Don´t answer the questions
         • Skip information
   • Written communication: It has a greater advantage since it has the opportunity to correct, rectify and read the message, and the message usually remains in time.
     • Important points
       • Good writing and interpretation of both the doctor and the patient is essential.
       • The media must be familiar or easy to use and understand
       • The case must be constantly monitored to avoid misunderstandings or doubts.
       • It should be avoided:
         • Bad grammar
         • Not solve all doubts
       • Use a good calligraphy
       • Examples in which a written communication is used:
         • Medical file
           • Prescriptions
         • Evolution notes
           • Nursing notes
         • Informed consent
       • Notes:
         • If abbreviations are used they should be explained or colloquial
         • It´s preferable to use this type of communication if necessary

2. Angélica Constantino Caballero 00315876

3. Bibliography: 1. - -. Communicating effectively with patients to improve quality and safety [Internet]. Medpro.com. 2019 [cited 26 September 2019]. Available from: 2. https://www.medpro.com/documents/10502/2837997/Guideline_Communicating+With+Patients.pdf

   • 3. - -. La enseñanza de la comunicación en medicina. | Revista Investigación en Educación Médica [Internet]. Riem.facmed.unam.mx. 2019 [cited 26 September 2019]. Available from: http://riem.facmed.unam.mx/node/285
   • Cumming AD, Noble SIR. Good medical practice. In: Walker BR, Colledge NR, Raslton SH, Penman ID. Davidson’s Principles and Practice of Medicine. Elsevier Limited; 2014. Available at Clinical Key

4. Universidad Anáhuac