Chapter 4 - Knowledge Capture & Codification

Chapter 4 - Knowledge Capture & Codification

1. Tacit knowledge

   • Definition: The process of capturing experience and expertise of an individual
   • (I) Tacit knowledge capture in Individual/Group
     • (i) Interviewing Experts
       • a) Structure interview - interviewer must have strong communication & conceptual skills, know basic about the subject
         • 4 techniques - Paraphrasing, Clarifying, Summarizing, Reflecting feelings
       • b) Stories - telling of a happening or a connected series of happening
     • (ii) Learning by being told
       • Involves: a) Domain & Task analysis
         • b) Process tracing & protocol analysis
           • c) Simulation
       • Interviewees express and refine their knowledge
     • (iii) Learning by observations
       • 2 types - motor-based, cognitive expertise
         • present the problem, scenario, case to solved by the experts
           • using audio and video to increase the sucessfulness of the process
     • (iv) Others
       • ad hoc sessions
         • road maps
           • E-learning
   • (II) Tacit Capture in Organisation
     • Grafting
     • Vicarious Learning
     • Experiential Learning
     • Inferential process
   • Expert system development
     • 1. Knowledge engineer interview the experts
     • 2.Produce conceptual model of the critical knowledge
     • 3. Translate the model into computer-executable

2. Explicit knowledge

   • Definition: converting knowledge into a tangible form so it can be communicated widely
   • Codification Techniques
     • (i) Cognitive maps
       • representation of the 'mental model' of a person knowledge
         • process of how human mind makes sense of complex environment
     • (ii) Decision trees
       • usually in the form of flow chart
         • compact & efficient
     • (iii) Knowledge Taxonomies
       • explain the dependency of hierarchical concept
         • sorting techniques - manual,automated / sorting card, cluster analysis

3. Knowledge Acquisition Phases

   • Identification
   • Conceptualization
   • Codification