HiCorder

HiCorder

1. Recording

   • Call Type
     • TDM
     • SIP / TLS
     • HFA
   • Recording Type
     • OnDemand
     • Fulltime
     • Selective
       • Endpoints
       • User
       • Queue
   • Passive / Active

2. Quality Management

   • Reporting
   • Evaluation

3. CallCenter

   • Users
   • Endpoints
   • Supervisor

4. Support

   • Switches
     • HiPath 3000
     • OpenScape 4000
     • OpenScape Voice
   • Integration
     • OSCC
     • OSV
     • OS4000