Mindmap
Active Listening
Inhalt der Mindmap
Active Listening
5 Stages
- Receiving
- Seeing/hearing information
- Attending
- Devoting attention to info received
- Understanding
- Interpreting info by comparing with past knowledge
- Responding
- Verbal or nonverbal communication of one's attention or understanding
- Recalling
- Remembering information received
- Receiving
5 Functions
- Comprehend
- Listening to understand info presented
- Support
- Suspending judgment to listen without evaluation
- Analyze
- Carefully evaluating and judging the info received
- Appreciate
- Enjoying sights/sounds you experience and then responding with appreciation
- Discern
- Focus on distinguishing specific bits of info from one another
- Comprehend
Mental Bracketing
- Setting aside irrelevant thoughts to better focus on the interaction at hand
Feedback
- Verbal
- Paraphrasing
- Summarizing one's comments after they finish speaking.
- 5 Functions
- Sharing Meaning
- Shaping thought
- Performing action
- 5 Speech Acts
- Representative
- Directive
- Commissive
- Expressive
- Declarative
- 5 Speech Acts
- Naming
- Crafting Convos
- Paraphrasing
- Nonverbal
- 5 Functions
- Express Meaning
- Convey Emotion
- Present Self
- Manage Interactions
- Define Relationships
- Gestures
- Emblems
- Illustrators
- Regulators
- Adaptors
- Immediacy
- 5 Types of Touch
- 5 Functions
- Back-channel cues
- Verbal/nonverbal cues signaling info has been understood.
- Verbal
Language
- Symbolic
- Governed by rules
- Constitutive
- Define usage of words - ACCORDING TO CULTURE
- Regulative
- Define meanings of words - ACCORDING TO VOCAB
- Constitutive
- Flexible
- Cultural
- High context
- Relies on knowing CULTURAL CUSTOMS
- Low Context
- Relies on DIRECT USAGE OF WORDS
- SAPIR-WHORF
- Structure of a language greatly influences values and behaviors of culture in which spoken
- High context
- Evolving
Informationen
- Beschreibung
- Mindmap am Active Listening, erstellt von Kyl Noland am 27/10/2015.
- Erstellt von
- Kyl Noland
- Aufrufe
- 1
- Bewertung