how to break bad news

how to break bad news

1. Setting (S)

   • deliver in person
   • distraction free
   • Turn off the phone
   • Listen and don’t interrupt
   • private

2. Perception (P)

   • find out how much the person knows

3. Knowledge (K)

   • react calmly
   • prepared

4. Empathy (E)

   • ask about their feeling
   • support them

5. Strategy and Summarize (S)

   • summarize the conversation
   • ask about their understanding

6. Invitation (I)

   • tell the truth
   • use facts