Quality problems

Quality problems

1. Developed a scheme for categorizing real world problems. addresses problems with perfor- mance systems, structures and processes devised to promote human well-being.

   • Repair
     • To restore a malfunctioning system to its intended level of performance.
   • Improve
     • To improve a system so performance goals are achieved.
       • Performance problems
         • Conformance problems
           • Unsatisfactory performance by a well-specified system; users not happy with system outputs.
             • Key problem solving tasks
               • Diagnosis; determining why the system is not performing as intended.
         • Unstructured performance problems
           • Unsatisfactory performance by a poorly specified system.
             • Key problem solving tasks
               • Setting performance goals; diagnosis; generating viable solution alternatives.
         • Efficiency problem
           • Unsatisfactory performance from the standpoint of sys- tem owners and operators.
             • Key problem solving tasks
               • Setting performance goals; localizing inefficiencies; devising cost effective solution alternatives.
   • Engineer
     • To design a new system or solution that will satisfy pertinent goals
       • Design problems
         • Product design problems
           • Devising new products that satisfy user needs.
             • Key problem solving tasks
               • Determining user requirements; generating new product con- cepts and elaborating them into viable artifacts.
         • Process design problems
           • Devising new processes or substantially revising exist- ing processes.
             • Key problem solving tasks
               • Problem definition, including requirements determination; generating and elaborating new process alternatives.