Zusammenfassung der Ressource
Negotiating for Mutual Advantage
- Types of assertion
- Basic Assertion
- Empathetic Assertion
- Broken Record/instant replay
- Fogging
- Applications
- Negative Feelings Assertion
- Discrepancy Assertion
- Consequence Assertion
- The features of a negotiation
- People involved
- Formality
- Contact
- Conflict
- Joint decision-making
- Persuasion vs negotiation
- 1. Objectives
- 2. Flexibility
- The three-phase negotiation model
- A) Planning Phase
- Identify the issues
- Research
- Setting objectives
- Researching the players
- Using written documents
- B) Negotiating phase
- Exploration
- Bidding
- Bargaining
- Settling
- C) Consolidation phase
- Assertiveness in a negotiating situation
- Assertiveness control model
- Responsiveness
- Communication style grid
- Communication style characteristics
- The amiable
- The analytical
- The driver
- The expressive
- Strengths and weaknesses of the styles
- Recognising others’ communication style
- Communication style and leadership