Rolls and Responsibility

Rolls and Responsibility

1. Capacity planners

   • responsible for costing the resource allocations with the cloud service assessments in order to apply charge back costs to businesses

2. Network operation centre staff

   • responsible for monitoring and managing cloud resources

3. Vendor management staff

   • negotiate service-level contracts with the cloud vendor, update and extend them to meet changes over time

4. Support desk staff

   • (aid users during transfer from traditional IT to cloud services, provide client support and manage incidents and problems)

5. Cloud architect

   • expert responsible for the transition of organisations from using traditional IT to cloud technology, highly technical across several areas,e.g. networking, virtualisation, sound understanding of legislation requirements

6. Cloud service manager

   • involved in service retirement, renewal, ordering and requesting procedures as well as tracking total cost of cloud ownership