101CC

101CC

1. Compassion Fatigue

   • Schwartz rounds - possible solution
   • Work Stress
     • Affects patients / clients. ie through ability to work
       • "6 Cs"
         • Communication
           • "Communication... is one of the main reasons for complaints made to the Health Service Ombudsman every year" (Twinley 2012)
             • "All healthcare professionals require competent listening and communication styles to promote positive relationships with people and patients they work with" (Twinley 2012)
               • Active listening
               • Communication in teamwork
                 • Hollie
         • Compassion
         • Care
         • Courage
           • Assertive communication
             • Practical assessment feedback
         • Commitment
         • Competence
         • Inter-connected
     • Self awareness
       • Ego boundaries
     • Burnout

2. Inter-professional team work

   • Social identity & conflict theory