UK DWP

UK DWP

1. AMBITION / GOALS

   • Reduced Cost
   • More coherent view at agent level
   • More coherent view at citizen level

2. OPERATING MODEL

   • Org Structure
   • Ways of working
     • Agile
     • Dev(Sec)Ops
     • Product-centric
     • Design Thinking
     • Continuous Delivery / Integration
   • Governance

3. IT ASSETS

   • Data
   • Core applications
   • Differentiated applications

4. TALENT / SKILLS / TRAINING

   • Training/Literacy Prograns
   • Marketing
   • Recruiting
   • Reskilling

5. TECHNOLOGIES

   • AI / ML
   • Edge
   • Blockchain
   • Cloud

6. CITIZEN SERVICES

   • Child
   • JobCentre Plus
   • Pension
   • Disability

7. STRATEGY

   • Data strategy
   • Scaling strategy
   • Customer service
   • Automation
   • Standards/Platforms

8. CULTURE CHANGE

   • Culture hacks
   • Stakeholder engagement
   • Change mgmt