Business Intelligence for New-Generation Managers

Business Intelligence for New-Generation Managers

1. Chapter 9: Self-Service Management Support Systems: Findings from a New-Generation Manager Perspective

2. 2. Requirements Analysis

   • 2.2 Set of Requirements
     • choose the principle of economic efficiency to structure the upcoming MSS criteria
     • choose the principle of economic efficiency to structure the upcoming MSS criteria
     • evaluation criteria are derived from our literature review and complemented by the findings from a manager expert focus group to specify the more general design criteria and make them measurable.

3. 3. Developing the Artefact

   • 3.2 Multi-Case Study
     • The representatives of the six case companies are heads of (group) reporting, management accounting, and planning and risk.
   • 3.3 Develop Design Guidelines
     • There are different approaches of monthly management reporting. The examined cases vary greatly by scope, extent, and the number of MSS recipients such as quick overview vs. comprehensive reference book.
     • While environmental scanning topics are integrated, the MSS mostly focuses on financial KPIs and fail to include exception reporting as well as additional information sources.
     • While an uncluttered report design is predominately implemented, clear guidance in how to use a report are scarce. Regarding the visualization, there are mostly simple bar and line charts in use.

4. 4. Demonstrate

   • 4.2 The Corporate Navigator Framework
     • consists of four design layers comprising strategic positioning, conceptual design, business/IT alignment, and IT components to react flexibly to changing business requirements.
   • 4.3 The Corporate Navigator App
     • Following our design guidelines, we focused on a self-service design

5. 6. Conclusion and Avenues for Future Researchn

   • even if the principle of economic efficiency is well-proven, the cost and time to develop the MSS accessed in the case study could not be measured
     • The lack of a to-be profile is a more serious limitation of this work
       • The five design guidelines on hand can serve as recommendations to design self-service MSS with a focus on management reporting
         • the design guidelines were evaluated by heads of corporate (group) reporting departments

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