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28990224
Types of clients
Beschreibung
Mindmap am Types of clients, erstellt von Jisset yurley Rincón García am 23/02/2021.
Keine Merkmale angegeben
certificado pmp (dirección de proyectos)
Mindmap von
Jisset yurley Rincón García
, aktualisiert more than 1 year ago
Mehr
Weniger
Erstellt von
Jisset yurley Rincón García
vor etwa 3 Jahre
19
0
0
Zusammenfassung der Ressource
Types of clients
Distrustful customer
characteristic
doubt everything and everyone
reject even the most logical arguments
Situations
When you think you have been given incomplete information
Treatment
Ask you questions
Controversial customer
characteristic
Provoke discussion
Be suspicious of the solutions offered
Situations
When we waste your time with waiting or delays
Treatment
Listen to your complaints carefully and without interruption
Know-it-all customer
characteristic
You think you know everything
He is very proud and wants to impose himself
Situations
In critical situations
Treatment
Do not take away the reason or argue
Thorough customer
characteristic
Know what you want and look for
Use few words
Situations
Situations beyond your control
Treatment
Show seriousness and interest
talkative customer
characteristic
: Friendly, talkative, smiling, of those who extrude in their explanations and even repeat the speech
Apparent security
Situations
When they are treated with much preference, it can make us lose much more time than necessary in a visit
Treatment
Be nice but keep your distance
Indecisive customer
characteristic
Shy and insecure
It is difficult for them to decide
Situations
When you have multiple options to choose from
Treatment
You need more dedication than another client
Impulsive customer
characteristic
You continually change your mind
He is impatient, superficial and emotional
Situations
In situations that make you think
Treatment
Argue briefly and concisely
Rude customer
characteristic
Permanent bad mood
Discuss with ease
Situations
Before any point of view different from yours
Treatment
Be courteous, whatever you say (remember the assertive attitude)
Medienanhänge
Images+(1) (binary/octet-stream)
Cliente+Desconfiado (binary/octet-stream)
Images+(1) (binary/octet-stream)
Images+(2) (binary/octet-stream)
Clientes Hablando 02 (binary/octet-stream)
Descarga (binary/octet-stream)
Seora% 1 (binary/octet-stream)
Images+(3) (binary/octet-stream)
Zusammenfassung anzeigen
Zusammenfassung ausblenden
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