LISTENING IN INTERPERSONAL COMMUNICATION

LISTENING IN INTERPERSONAL COMMUNICATION

1. The purpose and benefits

   • to learn
     • to learn about understand other people and perhaps to avoid problems and made decision
   • to relate
     • to gain social acceptance and popularity
   • to influence
     • attitudes
     • beliefs
     • opinions
     • values
     • behaviors
   • to play
     • to gain more comfortable balance between work and play
   • to help
     • experience grow up and solve problems

2. the process of listening

   • receiving
     • hearing
     • attending
   • understanding
     • learning deciphering meaning
   • remembering
     • recalling
     • retaining
   • evaluating
     • judging
     • criticizing
   • responding
     • answering giving feedback

3. styles of listening

   • emphatic and objective listening
     • means
     • feelings
   • nonjudgmental and critical listeing
     • listen with an open mind
     • listen critically
   • surface and depth listening
   • active and inactive listening
   • the functions of active listening
     • it helps the listener to check their understanding of what the speaker said
     • let the speaker know that you acknowledge and accept the feelings
     • active listening stimulates the speaker to explore feelings and thoughts
   • the techniques of active listening
     • paraphrase the speaker's meaning
     • express understanding of the speaker's feeling
     • ask questions

4. Listening

   • the absorption of the meanings of words and sentences by the brain
   • leads to understanding of facts and ideas