CHAPTER 4: LISTENING IN INTERPERSONAL COMMUNICATION

CHAPTER 4: LISTENING IN INTERPERSONAL COMMUNICATION

1. RECEIVING - HEARING AND ATTENDING TO MESSAGE

   • Focus attention on the speaker's message
   • Avoid distraction
   • Maintain your role as listener and avoid interrupting

2. UNDERSTANDING - INTERPRET MEANING FROM THE MESSAGE YOU HEAR

   • Avoid assuming you understand
   • See the speaker's message from one's point of view
   • Ask questions for clarification
   • Rephrase the speaker's ideas in your own words

3. REMEMBERING - RETAINING WHAT YOU HEAR IN MEMORY

   • Identify central idea
   • Summarize the message
   • Repeat names and key concepts

4. EVALUATING - THINKING CRITICALLY ABOUT AND JUDGING THE MESSAGE

   • Resist evaluation
   • Distinguish facts from inferences
   • Recognize fallacious reasoning

5. RESPONDING - ANSWERING OR GIVING FEEDBACK TO THE SPEAKER

   • Suport the pspeaker's calls
   • Own your response
   • Resist response by solving other's problem