GPO_VIP#23_Quality_Processes

GPO_VIP#23_Quality_Processes

1. Quality is defined as the degree to which the project fulfills clients requirements

2. SCOPE STATEMENT

3. REQUIREMENTS DOCUMENTATION

4. PLAN QUALITY MANAGEMENT - DURING PLANNING GROUP

   • 7 basic quality tools: cause & effect diagram, flowchart, checksheet, pareto diagram, histogram, control chart, scatter diagram
   • Statistical sampling, Quality checklists, Cost-benefit analysis, Benchmarking, Design of experiments, Brainstorming

5. PERFORM QUALITY ASSURANCE - DURING EXECUTING PROCESS GROUP

   • Any tool from PQM, Quality audits, Process analysis
   • Diagrams such as: Affinity, Process decision prog. charts, Interrelationship, Tree, Matrix, Priorization Matrices, Activity Network

6. CONTROL QUALITY - DURING MONITORING & CONTROLLING PROCESS GROUP

   • 7 basic quality tools as in PQM
   • Statistical sampling, Quality checklists, Inspection

7. THEORISTS: Joseph Duran developed the 80/20 principle(Pareto). W.Edward Deming developed the 14 point to total quality & advocated the plan-do-check-act(PDCA) for quality improvement. Philip Crosby developed the concept of "poor quality" and advcated "zero defects" and prevention over inspection(TQM).