Human Factors

Anmerkungen:

• Study of human personality

Anmerkungen:

• The ability of an individual to undertake a task safely. Training and supervision = increased aptitude

Anmerkungen:

• The factors that influence an individual to behave in a certain way.

1. Key theories MORE WORK NEEDED
   1. Frederick Winslow Taylor
      1. Improving industrial efficiency
   2. Mayo (Hawthorn Experiments)
      1. Study of work groups 1927
         1. Illumination and efficiency
   3. Maslow (Hierarchy of needs)
      1. 5 levels of human need - hierarchy
   4. DC McClelland
      1. Analysis of human need
   5. Herzberg's two factor theory
      1. Two distinct needs of individuals
         1. Hygiene factors
         2. Motivators
   6. Douglas McGregor
      1. Theory X and Theory Y
         1. X - people are lazy
         2. Self-motivated to work

Anmerkungen:

• The combination of characteristics or qualities that form an individual's distinctive character.

1. Main dimensions
   1. Extrovert / introvert
   2. Neurotic person
   3. How agreeable
   4. Conscientious
   5. Openness to experience

Anmerkungen:

• Reflects how a person thinks or believes about something. 

1. Relates to Maslow's Hierarchy

1. Decision as a work process is in operation

1. Skill based
2. Knowledge based
   1. Chance of error - greatest
3. Rule based