Which statement about Mobile Lite is true? (Choose 2)
It must be enabled by an administrator
It is available to customer portal users
It is available to users without a mobile license
It is available to partner portal users
When should a system administrator consider using the Salesforce AppExchange? (Choose 2)
When standard Salesforce functionality needs to be extended
To find answers to Salesforce application questions
When looking for pre-built custom applications and tools
To submit ideas for Salesforce application enhancements
What can a system administrator customize for a partner portal without affecting the user interface for internal Salesforce users? (Choose 2)
Custom object tab names
Standard Field labels
Tab Colors and Fonts
Page Layouts
Which step must a system administrator take before users can use the Salesforce for Outlook client? (Choose 2)
Assign users to Outlook configuration
Specify a user's Outlook synchronization folders
Select syncing direction and conflict behavior
Run a first time synchronization for each user
When are validation rules applied when using Salesforce for Outlook?
Every time a record is saved
Every time a user views a record
Every time a record is updated
Every time data is synchronized with the server
What should a system administrator consider when setting up Mobile Lite? (Choose 2)
Mobile Lite configurations can be created for each user
Mobile Lite provides access to standard objects and dashboards
Mobile Lite must be enabled before users can install it
Mobile Lite users must have a mobile license assigned to them
What can users do with Mobile Lite? (Choose 2)
View campaigns and manage campaign members
View, create, edit, and delete custom objects
View, create, edit, and delete accounts, contacts, and opportunities
Search for records that were not previously downloaded to a mobile device
What item appears in a user’s My Unresolved Items after synchronization using Salesforce for Outlook?(Choose 2)
Cases not assigned to a contact
Notes not assigned to a record
Emails not associated to a record
Contacts not assigned to an account
Which permission is required to install and uninstall packages from Salesforce AppExchange?
Upload AppExchange Packages
Manage Package Licenses
Download AppExchange Packages
Create AppExchange Packages
Which accounts are automatically synchronized on Salesforce Classic Lite?
Any account created in the last 30 days
All recently accessed accounts
Accounts that the user owns
Accounts selected with the sync button
When a user select an email in outlook, what options are available in the salesforce side panel for outlook? Choose 2 answers
View the details of Salesforce leads and contacts
Search for contacts in Salesforce to add the email to
Add the email to a case in Salesforce
Create new accounts in salesforce to add the email to
Which data can be synched using Salesforce for Outlook? (Choose 3)
Custom objects
Events
Leads
Contacts
Tasks
What should a system admin consider when setting up Salesforce Classic Lite? Choose 2 answers.
it must be enabled for the entire organization
it allows access to most custom objects in the organization
only recently-viewed records are synchronized
it allows access to all standard objects in the organization
What is the purpose of the AppExchange? (2 answers)
Partners can download accounts and contacts to collaborate on sales deals
Administrators can download and customize pre-built dashboards and reports
Customers can share and install apps published by Salesforce partners
Support users can install the Salesforce Console for Service customers
What should a system administrator subscribe to in order to stay updated on new applications added to the salesforce appexchange? (Choose 2)
The RSS feed for the appexchange
The appexchange newsletter
The administration newsletter
The appexchange Chatter feed
Which of the following must be completed in order for a user to access the Lightning Experience? (Select 2)
The Lightning Experience must be enabled for the org.
The user must access Salesforce from a mobile device.
The "Lightning Experience User" permission must be granted to the user.
The user must select the Lightning Experience application in Salesforce.
Acme Corporation has recently deployed the Sales Cloud for lead and opportunity management, and is looking for a convenient way for their sales reps to access Salesforce.com from their mobile device. Which of the following mobile application would you recommend?
Salesforce1
SalesforceA
Salesforce Mobile Classic
Browser on mobile device
Which of the following applications should a Salesforce administrator use to freeze a user account from their mobile device?
Which of the following are common use cases to evaluate the use of an AppExchange package? (Select all that apply)
Integration
Electronic Signature
Marketing Automation
Data Quality
All of the above
Mary is the Salesforce administrator for her organization. Often times, users within her organization create duplicate lead and contact records. What actions should Mary consider to help mitigate this problem? (Select 3)
Configure Data.com options to prevent duplicate lead creation
Evaluate and install an AppExchange package to prevent duplicate lead creation.
Add a workflow rule to prevent duplicate lead creation.
Instruct users to search for an existing lead/contact prior to creating a new record
